Original Parts Group Reviews - 13,473 Review - 8.8/10
Original Parts Group Rating
Overall Satisfaction | 8.8 /10 |
---|---|
Would Shop Here Again | 8.8 /10 |
Likelihood to Recommend | 8.9 /10 |
Product Selection | 9.2 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.2 /10 |
Product Met Expectations | 8.9 /10 |
On-Time Delivery | 8.8 /10 |
Satisfaction with Customer Support | 8.7 /10 |
8.8out of 10
Would Shop Here Again:
8.8out of 10
Likelihood To Recommend:
8.9out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 78% | 79% |
Neutral | 16% | 15% |
Negative | 6% | 6% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.1 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.2 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.2 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.8 out of 10
Shipping Charges
Satisfaction with shipping charges
7.7 out of 10
Variety of Shipping Options
Desired shipping options were available
9.0 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.8 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.0 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Recent Reviews for Original Parts Group
Showing 1 - 20 of 13,473
Kris
Site Experience Feedback
Dec 01, 2024
The product selection was okay and needs more information. Check out was easy but the shipping details were okay at best.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
chente
Site Experience Feedback
Dec 01, 2024
great and very convenient to do any research on parts for my classic car..
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MG
Site Experience Feedback
Dec 01, 2024
Could not find a place to enter promo code at checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RD
Site Experience Feedback
Dec 01, 2024
The website was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe
Site Experience Feedback
Dec 01, 2024
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Site Experience Feedback
Dec 01, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Na
Site Experience Feedback
Dec 01, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Alex
Site Experience Feedback
Dec 01, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
1st elky
Site Experience Feedback
Dec 01, 2024
Fast and easy to shop and order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NLF
Site Experience Feedback
Dec 01, 2024
Don't understand why most of the items I attempt to purchase (multiple times now) are always on backorder, with no ETA, or when ETA is provided it is multiple months out. Frustrating for purchasing gifts!
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
crowbait
Site Experience Feedback
Dec 01, 2024
great service, great parts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
Perfect transaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cmcinteer
Site Experience Feedback
Dec 01, 2024
I enjoyed shopping with Original parts Group. They have a great selection of accessories, and I found just what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Don
Site Experience Feedback
Dec 01, 2024
Good selection of parts, some items not in stock wish there was more info on when they will be available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Best ever!
Site Experience Feedback
Dec 01, 2024
Great service and an awesome assortment of products. Love this place!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Dec 01, 2024
Shopping at OPGI is always great !!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Reco
Site Experience Feedback
Dec 01, 2024
I think I was misled when I started to make the order, it clearly says if I spend more than 149.00,after using the promo code I will get free shipping but I was charged a fee, I don’t understand why.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bub
Post-Delivery Feedback
Dec 01, 2024
For all items ordered we received in a timely manner. Some Items are on back order and they continue to let us know where the back ordered items stand
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
friezer
Site Experience Feedback
Dec 01, 2024
I have used OPG for various cars since the late 80's or early 90's. Most of my current projects aren't the run of the mill models OPG supports, so I haven't been here in a while. Never had a bad experience, just have several cars you all don't support.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Muscle Car Gma
Site Experience Feedback
Dec 01, 2024
My first purchase from this site. Purchased a part for my son. We received a flyer in the mail and I knew he was looking for an emblem for his El Camino and mentioned the flyer. The emblem is on back order but it didn't specify how long it will take to receive.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »