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Original Parts Group Reviews - 13,473 Review - 8.8/10

Dec 3, 2024
OPGI is your provider of GM restoration and performance parts for GM Classic Cars. Whether you're restoring or modifying your classic, Original Parts Group is the GM parts provider of choice. Offering high-quality industry-leading parts the OPGI team is there to support you from installation to performance. With exceptional service, price match guarantee, and fast free shipping you can feel confident in your project from start to finish.

Original Parts Group Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.8 /10
Likelihood to Recommend8.9 /10
Product Selection9.2 /10
Ease of Finding9.1 /10
Checkout Satisfaction9.2 /10
Product Met Expectations8.9 /10
On-Time Delivery8.8 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.8out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

78%79%

Neutral

16%15%

Negative

6%6%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.1 out of 10

Design of Site

Satisfaction with the look and design of the site

9.1 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.2 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.1 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.8 out of 10

Shipping Charges

Satisfaction with shipping charges

7.7 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.8 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.0 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.9 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.3 out of 10

Returns Process

Satisfaction with the returns process

7.6 out of 10

Recent Reviews for Original Parts Group

Showing 1 - 20 of 13,473

Kris

Site Experience Feedback

Dec 01, 2024

The product selection was okay and needs more information. Check out was easy but the shipping details were okay at best.

chente

Site Experience Feedback

Dec 01, 2024

great and very convenient to do any research on parts for my classic car..

MG

Site Experience Feedback

Dec 01, 2024

Could not find a place to enter promo code at checkout

RD

Site Experience Feedback

Dec 01, 2024

The website was easy to navigate.

Joe

Site Experience Feedback

Dec 01, 2024

Easy to navigate

Jeff

Site Experience Feedback

Dec 01, 2024

good

Na

Site Experience Feedback

Dec 01, 2024

Na

Alex

Site Experience Feedback

Dec 01, 2024

Good

1st elky

Site Experience Feedback

Dec 01, 2024

Fast and easy to shop and order.

NLF

Site Experience Feedback

Dec 01, 2024

Don't understand why most of the items I attempt to purchase (multiple times now) are always on backorder, with no ETA, or when ETA is provided it is multiple months out. Frustrating for purchasing gifts!

crowbait

Site Experience Feedback

Dec 01, 2024

great service, great parts

Online Shopper

Site Experience Feedback

Dec 01, 2024

Perfect transaction

cmcinteer

Site Experience Feedback

Dec 01, 2024

I enjoyed shopping with Original parts Group. They have a great selection of accessories, and I found just what I was looking for.

Don

Site Experience Feedback

Dec 01, 2024

Good selection of parts, some items not in stock wish there was more info on when they will be available

Best ever!

Site Experience Feedback

Dec 01, 2024

Great service and an awesome assortment of products. Love this place!

Online Shopper

Site Experience Feedback

Dec 01, 2024

Shopping at OPGI is always great !!!

Reco

Site Experience Feedback

Dec 01, 2024

I think I was misled when I started to make the order, it clearly says if I spend more than 149.00,after using the promo code I will get free shipping but I was charged a fee, I don’t understand why.

Bub

Post-Delivery Feedback

Dec 01, 2024

For all items ordered we received in a timely manner. Some Items are on back order and they continue to let us know where the back ordered items stand

friezer

Site Experience Feedback

Dec 01, 2024

I have used OPG for various cars since the late 80's or early 90's. Most of my current projects aren't the run of the mill models OPG supports, so I haven't been here in a while. Never had a bad experience, just have several cars you all don't support.

Muscle Car Gma

Site Experience Feedback

Dec 01, 2024

My first purchase from this site. Purchased a part for my son. We received a flyer in the mail and I knew he was looking for an emblem for his El Camino and mentioned the flyer. The emblem is on back order but it didn't specify how long it will take to receive.