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Nova Development Reviews - 1,199 Review - 8.4/10

Jan 9, 2025
Nova Development is a leading developer and publisher of consumer software products for Windows and Macintosh platforms.

Nova Development Rating

Rating
Overall Satisfaction8.4 /10
Would Shop Here Again8.3 /10
Likelihood to Recommend8.3 /10
Product Selection8.2 /10
Ease of Finding8.1 /10
Checkout Satisfaction8.3 /10
Product Met Expectations8.4 /10
On-Time Delivery8.9 /10
Satisfaction with Customer Support7.5 /10
Overall Satisfaction:
 

8.4out of 10


Would Shop Here Again:

 

8.3out of 10


Likelihood To Recommend:

 

8.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

64%67%

Neutral

15%13%

Negative

21%20%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

8.1 out of 10

Design of Site

Satisfaction with the look and design of the site

8.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

8.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

8.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

8.0 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

8.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.1 out of 10

Shipping Charges

Satisfaction with shipping charges

7.8 out of 10

Variety of Shipping Options

Desired shipping options were available

8.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.9 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.4 out of 10

Customer Support

Satisfaction with assisted or self-service help

7.5 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

1.0 out of 10

Recent Reviews for Nova Development

Showing 1 - 20 of 1,199

Jerry

Site Experience Feedback

Dec 21, 2024

Online checkout was a standard experience. But I purchased from Nova/Avanquest because I experienced some good personal service 14 years ago with a defective product. Instead of pussyfooting around, Nova's staff fixed the problem right out of the gate.


Post-Delivery Feedback

Jan 07, 2025

I wrote customer service to see if the product would do something very specific. After checking, the rep said that it would. Alas, that was not true unless one downloaded other files from a company. But it needed a newer operating system. And now, I have issues trying to even download on a new computer. The return need bunch of hoops to jump thru. I guess I need to buy stuff only thru Amazon, as their return for substandard products are pretty good.

Bruce

Post-Delivery Feedback

Jan 07, 2025

When I tried to open up the software I was taken to your website where it says they have a even more better current updated version and then they have a subscription of the software for a per year cost. I thought that was terrible letting me know you have an even better version and then you want a yearly subscription. I dispise subscriptions. I like when you sell the software and if you want an upgrade you pay only once for it not a yearly cost.

reckless

Site Experience Feedback

Jan 05, 2025

thank you

JAR

Site Experience Feedback

Jan 05, 2025

Website was fine. I had to replace an old version of Print Artist (24 Platinum) for a new PC. Was glad to find it and the price is great for how I use the program.

sabrinalynne96

Site Experience Feedback

Dec 22, 2024

great service user friendly


Post-Delivery Feedback

Jan 05, 2025

Easy to use

Strentghend

Site Experience Feedback

Jan 05, 2025

pretty good everything runs great

Markus1

Site Experience Feedback

Jan 04, 2025

Down load was a bit vague. Should be more precise and direct instructions.

denise

Site Experience Feedback

Jan 04, 2025

good experience

red

Site Experience Feedback

Jan 04, 2025

good

code_dfa

Post-Delivery Feedback

Jan 04, 2025

Probably due to my knowledge level but I could not put my accounting info on it because the download version was newer than my version i started with six months ago

DeNice

Site Experience Feedback

Dec 31, 2024

I searched for a program like the one I previously had, found it easily and bought the updated version


Post-Delivery Feedback

Jan 03, 2025

I lost my last version of Print Artist when my laptop crashed a few months ago. I was happy to find Print Artist 25 along with the bonus content at a good price. It downloaded within a few minutes and I was creating the content needed.

Pstr

Site Experience Feedback

Jan 03, 2025

I was disappointed that the overview video of SCRAPBOOK FACTORY 5.0 was private and I wasn't allowed to watch. I wanted to see what is new. I already owned a previous version of SCRAPBOOK FACTORY.

bombpainting

Site Experience Feedback

Jan 03, 2025

simple and clear instructions

sameday

Site Experience Feedback

Jan 02, 2025

good

Cindy p

Site Experience Feedback

Dec 30, 2024

Love Print Artist! The graphics are fantastic and the software is easy to learn and use.

Gwynn

Site Experience Feedback

Jan 01, 2025

The site was very easy to use.

Northernor

Site Experience Feedback

Dec 31, 2024

I have some difficulty with it,

Pattie

Site Experience Feedback

Dec 31, 2024

You are asking survery too soon havent even used it yet

CrewChief

Site Experience Feedback

Dec 30, 2024

I had to use the online download service as the disk that was provided in the box would NOT work

MRI

Site Experience Feedback

Dec 30, 2024

THANKS FOR THE SMOOOTH TRANSACTIPON