Mikasa Customer Reviews
Mikasa holds a 9.1/10 overall rating and 1,523 verified post-delivery reviews on Bizrate.
Mikasa Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
Unavailable
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 79% |
 Neutral | 8% | 8% |
 Negative | 9% | 13% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.2 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Overall Satisfaction:
Unavailable
Would Shop Here Again:
Unavailable
Likelihood To Recommend:
Unavailable
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
Not yet rated
Design of Site
Satisfaction with the look and design of the site
Not yet rated
Satisfaction With Checkout
Satisfaction with the checkout process
Not yet rated
Product Selection
Satisfaction with the breadth of products available on the site
Not yet rated
Clarity of Product Information
How clear and understandable was the product information
Not yet rated
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
Not yet rated
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
Not yet rated
Shipping Charges
Satisfaction with shipping charges
Not yet rated
Variety of Shipping Options
Desired shipping options were available
Not yet rated
Recent Reviews for Mikasa
Showing 1 - 50 of 2,862
BB G
Post-Delivery FeedbackSep 2, 2026
Product was good and on time. Some mugs were broken due to poor shipping but customer service was good and I got the credit for that. Thanks
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Ann
Post-Delivery FeedbackSep 2, 2026
Product arrived on time but was delivered to wrong house.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 2, 2026
I got what I wanted but it took way to long to arrive.
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 2, 2026
Bought on sale - a good price. Delivered on time.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackSep 1, 2026
Order was fine, packed well. Shipping is extremely slow. Should not take that long for them to ship an order. Tracking not available most of the time.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: N/A
Kk
Post-Delivery FeedbackSep 1, 2026
I love the Trellis bone china dishes. Great for everyday or more formal meals.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
Risse
Post-Delivery FeedbackSep 1, 2026
All is well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 1, 2026
Wrong pattern 1st shipped. After contacting Mikasa they sent a replacement of the original pattern and didn’t require return of the dinnerware sent in error - Kudos to Mikasa for not requiring this of me and I plan to donate it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 31, 2026
I’d been looking for my perfect casual dinnerware for weeks after retiring all my vintage Fiesta and Frankhoma. I saw the Gourmet Basics Jade on the Mikasa website and knew I’d found the perfect set. The description of the Jade dinnerware did say there would be variations in the glaze. But after unpacking everything there’s really only one of the six pieces that has much color at all. Two or three just look black. I was a little disappointed, but hubby likes them so we’ll keep them. Otherwise ordering was easy and the pieces were very affordable. The packing was phenomenal which was important because I watched the delivery driver drop the box. The delivery was delayed, but that wasn’t your fault. Completely unrelated story. I spied a complete set of Mikasa Royal Glimmer at the local thrift shop and I think I let out a gasp and a little wimper as I clutched it to my bosom while I sprinted for the checkout. Okay, maybe I didn’t sprint with all the cups akimbo on the mountain of plates and bowls. Anyway - Thank You
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 30, 2026
Item purchased was beautiful and the delivery was quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
BZ
Post-Delivery FeedbackAug 30, 2026
Order took 10 days to deliver. I can order from Amazon at 10AM and have it delivered the same day by 5PM. Go figure! When the order did arrive it was incomplete! Ordered 2 sets of 4 cups and only received 1 set of 4 cups?? Contacted a gentleman named Ben at 516-683-5325, explained the problem, and he was going to rectify the mistake BUT to call back in a few days to get a delivery date. I suppose another 10 days?
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: 5
Michelle
Post-Delivery FeedbackAug 29, 2026
I would say the plate style is a little different than the ones I purchased at Costco. But I am happy with having them.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Didi
Post-Delivery FeedbackAug 29, 2026
I love the pasta plates I ordered and received. They look great and are very functional.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Lori
Post-Delivery FeedbackAug 29, 2026
This is my 2nd purchase of 2 boxes of dishes (serving 8 people) in the last 5 years. Very happy with patterns, china quality, size, feel, & even my husband said he liked the pattern. Win win!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 29, 2026
My set arrived missing one small fork. like the design and weight of the flatware
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Mya
Post-Delivery FeedbackAug 29, 2026
The design the colors the quality of the items is exceptional. I would definitely recommend only thing I was hoping to get were the coffee mugs too, but they were out of stock, but I will continue to look for them to come back in. overall great experience love my new dinner set and flatware set
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 28, 2026
Mikasa had a wide selection and the dinnerware I picked is gorgeous. The pictures online didn’t do the product justice. So nice! I also received a special sale and got 30 percent off the original price. I was very pleased when I received my dishes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Sharon
Post-Delivery FeedbackAug 28, 2026
I ordered a dress for my daughter. The only issue I had is that the dress is much shorter in person than the photos suggest. My daughter is typically a 2T, I ordered a 3T, and the dress hit well above the knee. It was a charming dress, but unfortunately a totally different look than what I hoped for. The order and return process were incredibly easy. I’m so delighted with how simple the return process was that I’d happily recommend you to anyone who asked.
- Overall Rating: 9
- Would Shop Here Again: 4
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Jackie
Post-Delivery FeedbackAug 28, 2026
Two of the plates I ordered are defective.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: N/A
- On Time Delivery: 6
- Customer Support: N/A
Cyna
Post-Delivery FeedbackAug 28, 2026
I purchased the lemo teapot set for a birthday gift for a dear friend. She absolutely loved it and she sent me a picture of it. I loved it so much that I purchased one for myself as a birthday gift to myself. I also purchased the lemon bowl set first. I LOVE the lemon pattern collection. Amazing and beautiful china Mikasa makes. Top notch!! I highly recommended to my family and friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 27, 2026
My 91 year old neighbor has so many pieces from Mikasa. He wanted me to pick out a few. I went to the website and saw the most gorgeous high ball glasses that I bought for my daughter and completely forgot about looking for the vases from my neighbor.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Unhappy.
Post-Delivery FeedbackAug 27, 2026
Ive been using French Countryside dishes since 1997. Some of my dishes are showing age or chipped. I ordered 4 each of 5 sizes to mix in with what I have. Shame on you Mikasa! The dishes I received do not have the beauty of my 29 year old dishes. The design patern is so light you can hardly see it. They don't even look the same the pattern is so watered down. I will keep them but I can't even begin to describe how disappointed I am. Cheap looking imitations that are still expensive.
- Overall Rating: 5
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 27, 2026
Nice product
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Gia
Post-Delivery FeedbackAug 26, 2026
Our set of Mikasa. VERY good experience with first set (18 years ago) and impressed by the good quality and handsome design. Very satisfied so far with new set. Price is appropriate. Delivery was very efficient. Packaged well. No broken items. Everything quite nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Batchelder
Post-Delivery FeedbackAug 25, 2026
It was great. Will order again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Brenda
Post-Delivery FeedbackAug 25, 2026
I just ordered a set of dishes from Mikasa. I love it. It is just how I thought they would be. You should check them out. I think you would love their dishes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
TippyK
Post-Delivery FeedbackAug 25, 2026
I selected individual pieces from the Trellis collection of bone china. It is beautiful and well priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
spiderman
Post-Delivery FeedbackAug 25, 2026
I appreciate being able to purchase replacment units for my dishes, that broke. I don't like that they seem to break easy, and that one of the bowls was broken in the box upon receipt of the product.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 8
- Customer Support: 8
Online Shopper
Post-Delivery FeedbackAug 24, 2026
The dishes were a gift and the recipient is very happy with the style. My order was shipped promptly. One mug arrived damaged but Mikasa was easy to contact and shipped a replacement immediately.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackAug 24, 2026
Was trying to decide between brands and patterns. I ordered from two manufacturers - Mikasa and Noritake. Ordered both at the same time. Received my plate from Noritake 3 days later. Maybe this is your normal service time?
- Overall Rating: 6
- Would Shop Here Again: 4
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: N/A
Mary W.
Post-Delivery FeedbackAug 24, 2026
These dishes are just right with my decor! They are true to the pictures on the Internet and are well made. They were delivered timely and were packaged well for shipping. I’m very pleased with my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Dee
Post-Delivery FeedbackAug 23, 2026
Ordering process was easy and delivery was as advertised . The quality of the product I purchased was great. I would 100% recommend.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mix and Match set
Post-Delivery FeedbackAug 23, 2026
I purchased the Samatha Fruit Bowl to go with the Jenna set. I wanted a smaller bowl, and it looks perfect together. Totally Satisfied!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Enna
Post-Delivery FeedbackAug 22, 2026
First of all wrong product was sent. Packaging was awful. Left on sidewalk in the pouring rain. I called and was sent an email to return. I had to purchase a box and spend half of what I paid for it to return. Disgusting! Never again I didn’t even get a label to return just a long instruction email. Awful business. It was a first for me. And a last for this place
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: N/A
- On Time Delivery: 3
- Customer Support: 3
Online Shopper
Post-Delivery FeedbackAug 21, 2026
For the set I have the new replacement items are slightly different. That is the same thing you did to us with other replacement items for our set. Now I buy from you because I have to so I match my set, but your changes to the items in the set will keep us from buying something new from your company
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 21, 2026
Nothing was broken or chipped which I was very worried about. Great packaging.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 20, 2026
Very high quality items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 7
- Customer Support: N/A
Nana
Post-Delivery FeedbackAug 20, 2026
My only real complaint is that shipping is a bit pricey and the threshold for free shipping changes. One of the items I wanted to purchase was not available so now when it is in stock I’ll have to pay shipping of almost $10 for a lightweight item.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Mikasa fan
Post-Delivery FeedbackAug 20, 2026
My previous everyday set of china was Mikasa I had it for 30 years. I wanted to have a new look and I was so satisfied I went with Mikasa.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Sharon
Post-Delivery FeedbackAug 20, 2026
The product is excellent quality and looks better than I had hoped. I've made 2 purchases and would not hesitate to buy more in the future.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Renee
Post-Delivery FeedbackAug 19, 2026
Love the look and quality of your products and they are reasonably priced.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 17, 2026
simply put I just love the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Poor customer service
Post-Delivery FeedbackAug 16, 2026
I ordered more glasses from the sets I love. Ive been slowly adding to it so i have 8 of every type. This last order came with a crushed box and crushed glasses. Ive contacted customer support multiple times with no resolution. Now i have odd number of glasses and im beyond disapoointed in a brand we've used for years.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackAug 15, 2026
The shopping experience was great but my only frustration was not knowing when the actual delivery would occur and no way to follow the progress.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 15, 2026
One of the items I ordered was broken. I emailed Mikasa immediately and still no response. The packaging was not appropriate for fragile items and was not marked as fragile. This is the second time I received broken items from Mikasa.
- Overall Rating: 8
- Would Shop Here Again: 3
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 2
Granny on the Go
Post-Delivery FeedbackAug 15, 2026
Beautiful dishes. They arrived on time and carefully packed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 14, 2026
No communication from Mikasa about delayed delivery timelines. Product did not ship/be delivered in 3-5 days as indicated at time of purchase.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: N/A
- On Time Delivery: 2
- Customer Support: 8
Horrific packaging and shipping condition
Post-Delivery FeedbackAug 13, 2026
I really love the actual product. I ordered mugs and two types of plates. However, the delivery took a decently long time to ship with several delays updated. What made me the most upset was the quality of the packaging and the condition of the boxes that arrived. One of the boxes was completely open with tape dangling. It was dented and in disheveled appearance.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: N/A
- On Time Delivery: 1
- Customer Support: N/A
TMAN
Post-Delivery FeedbackAug 11, 2026
I enjoy the product and needed to buy some extra small bowls because the other ones had broken. I received the package and it was packed tight. However when I began taking the bowls out of the box I accidentally hit two in a row on the dishwasher door and they broke. Not your fault I would recommend Mikasa they are a great company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 11, 2026
Bowl listed as 6 1/4 inches to match current set. Bowl is 6 3/8 inches. Why change size from the original?
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A