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Mikasa Reviews - 7,106 Review - 9.1/10

Dec 3, 2024
Founded in 1948, Mikasa features a broad selection of quality tabletop products, including dinnerware, crystal stemware, barware, flatware and decorative accessories.

Mikasa Rating

Rating
Overall Satisfaction9.1 /10
Would Shop Here Again9.0 /10
Likelihood to Recommend9.1 /10
Product Selection9.2 /10
Ease of Finding9.3 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.3 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

9.1out of 10


Would Shop Here Again:

 

9.0out of 10


Likelihood To Recommend:

 

9.1out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

85%86%

Neutral

11%10%

Negative

4%4%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.1 out of 10

Shipping Charges

Satisfaction with shipping charges

8.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.3 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.3 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.3 out of 10

Returns Process

Satisfaction with the returns process

5.1 out of 10

Recent Reviews for Mikasa

Showing 1 - 20 of 7,106

SSH

Site Experience Feedback

Dec 01, 2024

Easy to navigate, response time was good.

Riyansh

Site Experience Feedback

Dec 01, 2024

Great products to select from with good description and ease of the process checking out and great discounts.

Sherry

Site Experience Feedback

Dec 01, 2024

I purchased 40 piece samantha bone china set from Costco but I need 4 extra salad and dinner plates, and extra bowls. I was able to purchase the salad and bowls tonight but will have to wait for the extra dinner plates to be in stock.

Sasha

Site Experience Feedback

Dec 01, 2024

I was able to find exactly what I needed and then some)

Tom

Site Experience Feedback

Dec 01, 2024

We lost all of our Mikasa Arabella dishes in Hurricane Helene. I'm replacing these for my wife. She loves your product.

None

Site Experience Feedback

Dec 01, 2024

None

Uncle Fritz

Site Experience Feedback

Dec 01, 2024

Mostly very good, hasn't always been (esp, when in the past, damages incurred were a bit of a run-around to deal with). And also, my points didn't qualify, which I'm not happy about.

Online Shopper

Site Experience Feedback

Dec 01, 2024

Found what I was looking for (pasta bowls) easily, but was unable to clearly see the china pattern (was more of a raised design in the china.)

Jc

Site Experience Feedback

Dec 01, 2024

My intention was to purchase a different set of glasses however they are out of stock. While I do not mind waiting on availability it is Unfortunate because I will lose the 35% off opportunity i was able to take advantage of on todays order. I did ask that I receive an email when they are in stoick.

Jms

Site Experience Feedback

Dec 01, 2024

Easy

GiftOptions

Site Experience Feedback

Dec 01, 2024

I can always find something I like to give as a gift at a very reasonable price

EME

Site Experience Feedback

Dec 01, 2024

Able to navigate with no problem

Anon

Site Experience Feedback

Dec 01, 2024

It's my first time to buy from Mikasa's website. It was easy to negotiate the website. The photos and descriptions are clear. It would be nice to have more reviews to go through. We purchased what we wanted.

Mobqueen

Site Experience Feedback

Dec 01, 2024

Discover the finest quality bone china sets! First spotted at Costco, but the website offers an even greater selection. Don’t wait—find your perfect set today!

Sovi

Post-Delivery Feedback

Dec 01, 2024

Great holiday collection and good quality !

Online Shopper

Site Experience Feedback

Dec 01, 2024

The glaze on the original dishes that was purchased 3 years ago

Sue

Site Experience Feedback

Dec 01, 2024

Shopping online with Mikasa was easy and I was able to narrow down my search.

Jeanne

Site Experience Feedback

Dec 01, 2024

It was fine

Kat

Site Experience Feedback

Dec 01, 2024

Always easy to find what I need.

Dre Dre

Post-Delivery Feedback

Dec 01, 2024

Box was sent in terrible shape.