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Mikasa Customer Reviews

Mikasa holds a 9.2/10 overall rating and 1,576 verified post-delivery reviews on Bizrate.

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Certified
Most Current Certification:
Jul 31, 2026
Founded in 1948, Mikasa features a broad selection of quality tabletop products, including dinnerware, crystal stemware, barware, flatware and decorative accessories.

Mikasa Rating

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Post-Delivery Feedback - 1,576 Reviews

Overall Satisfaction:

9.2out of 10

Would Shop Here Again:

9.1out of 10

Likelihood To Recommend:

10out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

84%82%
Neutral rating icon

Neutral

8%9%
Negative rating icon

Negative

8%9%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.4 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.3 out of 10

Customer Support

Satisfaction with assisted or self-service help

9 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.5 out of 10

Returns Process

Satisfaction with the returns process

7 out of 10

Site Experience Feedback - 1,507 Reviews

Overall Satisfaction:

Unavailable

Would Shop Here Again:

Unavailable

Likelihood To Recommend:

Unavailable

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

Not yet rated

Design of Site

Satisfaction with the look and design of the site

Not yet rated

Satisfaction With Checkout

Satisfaction with the checkout process

Not yet rated

Product Selection

Satisfaction with the breadth of products available on the site

Not yet rated

Clarity of Product Information

How clear and understandable was the product information

Not yet rated

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

Not yet rated

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

Not yet rated

Shipping Charges

Satisfaction with shipping charges

Not yet rated

Variety of Shipping Options

Desired shipping options were available

Not yet rated

Recent Reviews for Mikasa

Showing 1 - 50 of 3,083

  • Bobby

    Post-Delivery Feedback

    Jul 30, 2026

    Excellent product, received on time and the best packaging that I have ever received.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Ins

    Post-Delivery Feedback

    Jul 29, 2026

    As usual, the appetizer plates were gorgeous!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Jonesy

    Post-Delivery Feedback

    Jul 27, 2026

    Ordered Kaia set of 8 salad plates as a standalone dessert plate for my niece and brother-in-law for a housewarming gift. The lavender flowers are so beautiful. even though they’re considered a salad plate I just think they would be beautiful as a standalone dessert plate.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Hooty

    Post-Delivery Feedback

    Jul 27, 2026

    I had chipped plates, so I replaced them and added a few more that I use daily.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Happy Customer

    Post-Delivery Feedback

    Jul 27, 2026

    The dinneware I purchased is beautiful - completely met my expectations. The deal offered by Mikasa on this dinnerware was so good! Very very good product for the price that was on sale!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 26, 2026

    Only crystal I’ll purchase

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 6
    Full ratings for this review »
  • South Carolina gal

    Post-Delivery Feedback

    Jul 26, 2026

    I think the set should have included dessert plates.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 26, 2026

    Good

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: 9
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 25, 2026

    I had a set of Mikasa dishes before. Grandson has them now.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 25, 2026

    This survey is way to long and personal

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 25, 2026

    Honestly opened box to look at 1 plate to see pattern. I am moving so did not take all out to confirm non broken. Hopefully all good

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Cartoon Canner

    Post-Delivery Feedback

    Jul 24, 2026

    I’ve had my Italian countryside plates and dishware for nearly 20 years and needed replacements. These were perfect!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Debbie

    Post-Delivery Feedback

    Jul 24, 2026

    I would definitely recommend this merchant. The dishes are gorgeous. They came in a timely fashion. I had some questions about my order and called the company. They were courteous and answered all my questions. I am kind of disappointed that they did not have the server ware and that I have not been able to find it thru alternate merchants.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • OZ

    Post-Delivery Feedback

    Jul 24, 2026

    I have numerous pieces from this company. I use them every day. There are good quality, and the look is what I was looking for in dinnerware.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Theo

    Post-Delivery Feedback

    Jul 24, 2026

    I loved that Mikasa had a matching mug set to my pattern, and also a serving bowl. Ordering was easy and I was kept updated on shipping status. The items were packed well and arrived safely.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Raines

    Post-Delivery Feedback

    Jul 23, 2026

    I was looking for new everyday dishes for the first time in over 20yrs. Found a Mikasa pattern I really liked and was happy to get them on sale with free shipping. They were shipped quickly and as nice in person as the photos showed. My only disappointment is that they no longer make the matching accessory pieces.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 23, 2026

    The pasta bowls sides were not as deep as I expected

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 23, 2026

    Looking to complete set of Tivoli dishes begun at home Goods

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Alexandria set

    Post-Delivery Feedback

    Jul 23, 2026

    I was looking for a nice place set to go with my new kitchen. I happen to see this online and thought how beautiful and had the colors that would match and I made the purchase for the Alexandria set. When i received it, they were even more gorgeous and will go well with the kitchen. Thank you!!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: 10
    Full ratings for this review »
  • Missy

    Post-Delivery Feedback

    Jul 23, 2026

    I loved the options and the price point of Mikasa. It was a seamless shopping experience.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Dabber

    Post-Delivery Feedback

    Jul 22, 2026

    the product was well made, arrived on time and was well priced.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Andrea

    Post-Delivery Feedback

    Jul 22, 2026

    I think these mugs are the bomb! I have them, my daughter has them and now my son does too.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 22, 2026

    Pleased with ease of order. Appreciated that I was keep aware of purchase and product delivery. Product was packaged very well.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Fongghoul

    Post-Delivery Feedback

    Jul 22, 2026

    I broke a plate and the sale prices at mikasa are great... Non sale price... Not so great

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Martinez4063

    Post-Delivery Feedback

    Jul 22, 2026

    I really like the durability of the armetale products. I love that they can handle high temps.

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 22, 2026

    Love the items available.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 20, 2026

    Packaging of the dinner service was superlative. The best I have ever experienced.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: N/A
    Full ratings for this review »
  • Zazzy

    Post-Delivery Feedback

    Jul 19, 2026

    It was an online purchase. I’m familiar with this brand and was pleased with the product. I would definitely recommend Mikasa.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Kate51

    Post-Delivery Feedback

    Jul 19, 2026

    The appetizer plates are the perfect size and a lovely design. No flaws. Exactly what I wanted.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 19, 2026

    I am very happy with my purchase. The only drawback was the amount I had to pay for shipping and how long it took to get here. Normally when I purchase anything online it arrives in half the time it took for this order.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: 10
    Full ratings for this review »
  • Paul S.

    Post-Delivery Feedback

    Jul 18, 2026

    I had a couple of older Mikasa plates. They are great quality. I assumed that the New Order would be similar. Unfortunately, the quality has declined considerably. They are much lighter weight and feel similar to Corelle plates in my opinion. My wife is accepting of the quality. I am not impressed. I would return them if it were up to me. I deferred to my wife. We will keep the order.

    • Overall Rating: 5
    • Would Shop Here Again: 3
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Gretta

    Post-Delivery Feedback

    Jul 18, 2026

    Pretty china to replace every day dishes that I had loved for 30 yrs. Reasonably priced, quick service by ordering on line. Building my collection. Concerned that there seems to be no sugar/creamer? I can live without salt/pepper(Tivoli Garden).

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Talia

    Post-Delivery Feedback

    Jul 17, 2026

    Overall, I like your products, especially the Samantha dinnerware set, which I recently purchased. That said, you have an opportunity to offer customers the option to purchase replacement pieces based on the exact number they actually need, rather than forcing them to buy a set of four of that item. Another area you definitely need to improve is the packaging of your products during shipping, so they arrive complete and undamaged. Of the four cups I bought, one arrived broken

    • Overall Rating: 3
    • Would Shop Here Again: 2
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Butterfly lady

    Post-Delivery Feedback

    Jul 17, 2026

    Easy to find what you want to buy on the website and place the order through Shopify. Quality of products are excellent and sales promotions

    • Overall Rating: N/A
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • .Kathy

    Post-Delivery Feedback

    Jul 17, 2026

    I love my new dishes…they are light weight and love the design.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »
  • Oceangram

    Post-Delivery Feedback

    Jul 17, 2026

    Ordered 4 dinner plates to add to my French countryside dinnerware set. The plates I received match the pattern of my set however the shipped plates are thicker than the dinner plates I originally purchased. I’m still keeping them but thought this was rather odd.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 7
    • Customer Support: N/A
    Full ratings for this review »
  • Nandigs

    Post-Delivery Feedback

    Jul 17, 2026

    The individual dishes are nice quality, but some of the pieces, such as bread plates, fruit bowls, and serving bowls, are a noticeably lighter color from the place settings. Some dishes came from Macy's and some directly from Mikasa, but all were ordered within the same week, and everything is current stock. The color differences in the pieces stand out when the table is set. For this reason I would not choose Mikasa again, nor would I recommend it to friends.

    • Overall Rating: 7
    • Would Shop Here Again: 4
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Lavender Fields Fan

    Post-Delivery Feedback

    Jul 16, 2026

    The Lavender Fields dinnerware I purchased is beautiful and lightweight. It also was packaged well with no issues. I couldn't be happier with my purchase! Absolutely love the dinnerware!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 16, 2026

    The quality of the products seem to be good, but I thought I had ordered something else that did not arrive.

    • Overall Rating: 8
    • Would Shop Here Again: 7
    • Likelihood To Recommend: N/A
    • On Time Delivery: 7
    • Customer Support: 6
    Full ratings for this review »
  • MBS

    Post-Delivery Feedback

    Jul 16, 2026

    Love my trellis pattern white Mikasa dishes. They’re lovely and there’s always stock on them. I replaced pieces that I broke, so happy I was able to do so, online. Very easy.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 15, 2026

    Bought set of dinner ware but no cups was included and could not use the set

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • D~

    Post-Delivery Feedback

    Jul 15, 2026

    The Plates are fine. I was preparing to order more dinner plates, cereal etc. Unfortunately my Japanese Mikasa’s are from China. This was not on the item details or description. I’m so disappointed. Now, I hope someone actually reads this and has the courtesy of a reply. Thank you, Donna

    • Overall Rating: 5
    • Would Shop Here Again: 4
    • Likelihood To Recommend: N/A
    • On Time Delivery: 5
    • Customer Support: 5
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 15, 2026

    Would you consider adding more serving pieces for the Lattice pattern? Perhaps a covered butter dish, a pitcher, and a small platter to go with the larger one currently available?

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 15, 2026

    These were replacements for a gift given in 1988.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Didn’t Honor the 30 por cent they offer

    Post-Delivery Feedback

    Jul 14, 2026

    I love Mikasa I did not like …I did’n recibe my 30 por cent discount

    • Overall Rating: 1
    • Would Shop Here Again: 2
    • Likelihood To Recommend: N/A
    • On Time Delivery: N/A
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Post-Delivery Feedback

    Jul 14, 2026

    some small defects appeared on some plates

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Snoopy

    Post-Delivery Feedback

    Jul 14, 2026

    I expected my flatware last week. It is a WEEK LATE.

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: N/A
    • On Time Delivery: 1
    • Customer Support: N/A
    Full ratings for this review »
  • Bill

    Post-Delivery Feedback

    Jul 13, 2026

    This our 3rd time buying 13 oz china cups for our tea & coffee. My wife is Welsh and morning, afternoon & evening tea is essential in our house. Also at least one cup of coffee a day. This is our 3rd set of Mikasa cups in our 30 years in this house. Our 1st set were mixed purple solid and spotted 13 oz. Over many years the solid color cups faded; the spotted ones not so much. Second set were solid white. The 13 oz size requirement put us back with colored flowers in this set. Hope they don’t fade. Still great china cups that keep the tea warm for quite a while. So far, we’re happy as with our choice and the very good price. Thanks, Mikasa! Bill & Helen Orvis

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 8
    • Customer Support: 10
    Full ratings for this review »
  • Nancy

    Post-Delivery Feedback

    Jul 13, 2026

    The Dini Floral dish ware I ordered was discontinued. I was not aware of this. It came from an outlet. Unfortunately four of the pieces were damaged. Unable to replace them. Mikasa gave us a partial refund. Went from service for eight to service for six. For the amount I paid that’s fair. Still love the set. Wish there was a way to find replacements. I would deal with Mikasa again if the opportunity arises.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • VicCol

    Post-Delivery Feedback

    Jul 12, 2026

    I needed new dishes, these were inexpensive so I thought I’d give them a try. They’re available beautiful. I am really satisfied with my purchase and look forward to using them for a while.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: N/A
    • On Time Delivery: 9
    • Customer Support: N/A
    Full ratings for this review »