Medelita Customer Reviews
Medelita holds a 8.1/10 overall rating and 175 verified post-delivery reviews on Bizrate.
Medelita Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.1out of 10
Would Shop Here Again:
8.1out of 10
Likelihood To Recommend:
8.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 71% | 67% |
 Neutral | 10% | 0% |
 Negative | 20% | 33% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
6.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.2 out of 10
Returns Process
Satisfaction with the returns process
10 out of 10
Overall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.1out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 77% | 72% |
Neutral | 17% | 23% |
Negative | 6% | 5% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.1 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
8.7 out of 10
Recent Reviews for Medelita
Showing 1 - 50 of 1,251
Online Shopper
Site Experience FeedbackJul 22, 2026
Easy quick process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 21, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJul 21, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
lyndil
Site Experience FeedbackJul 21, 2026
The checkout process was simple, but being able to add a new embroidered logo was very confusing. It would be easier to upload the image while adding the new logo fee.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Chris
Site Experience FeedbackJul 20, 2026
Experience was quick, easy to use, and the checkout was simple. Nice site. Thank you.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJul 19, 2026
None
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dr R
Site Experience FeedbackJul 19, 2026
Excellent site very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ale
Site Experience FeedbackJul 19, 2026
Website is easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dr. Martinez
Site Experience FeedbackJul 18, 2026
Had Medelita scrubs so I bought again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJul 17, 2026
a lot of sizes were out of stock
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
E
Site Experience FeedbackJul 17, 2026
Overall good experience. Needed new scrub jackets and have had these in the past and like them a lot. The price point is higher than most others on the market but they’re well made and last a long time. For me they’re the perfect weight and protection vs being too thick and hot. Have noticed some size discrepancies between colors of the same marked size.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Andrew
Site Experience FeedbackJul 15, 2026
First time, not bad. One size not available so I had to settle on a different style.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Angie
Post-Delivery FeedbackJul 14, 2026
I love my new medical coat, I get compliments on the good fit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
DermPAC
Site Experience FeedbackJul 14, 2026
I wish there were more photos and reviews of the white coats.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Sharon
Site Experience FeedbackJul 14, 2026
Ordered lab coats for our physicians - great quality, very nice fabric!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackJul 14, 2026
It was not easy to use
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Gabby
Site Experience FeedbackJul 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 11, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gumbo
Site Experience FeedbackJul 10, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AH
Site Experience FeedbackJul 10, 2026
I love this site!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
na
Post-Delivery FeedbackJul 10, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
nmissagh
Post-Delivery FeedbackJul 7, 2026
product was delivered on time but the delivery time was not availble until the product was delivered.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 6
Ms. T
Site Experience FeedbackJul 7, 2026
More colors need to be added for the embroidery suggestions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shawn
Site Experience FeedbackJul 7, 2026
I believe the quality of your customer support needs improvement. Communicating with the agents was extremely difficult. I originally placed my order using a different account. After I realized the shipping address was incorrect, I contacted customer support. The agent told me the only option was to cancel the order. I explained that if I canceled and placed a new order, my discount code would no longer work. However, instead of addressing that concern, the agent repeatedly explained how to use a coupon code, as if they didn't understand my question. In the end, I had no choice but to create a new account and place a new order. In another case, my friend contacted customer support because the package couldn't be delivered due to an address issue. The agent simply told him to contact FedEx. My friend explained that he had already contacted FedEx, and FedEx said that because it was an economy shipment, only the sender could request an address change. Despite this, the agent kept repeating that he should contact FedEx, without offering any other solution. There also appears to be an issue with your website's address form. If you select the address suggested by the auto-complete feature, the specific street number and apartment number are removed, leaving only the street name. This can easily result in an incomplete shipping address and delivery problems.
- Overall Rating: 2
- Would Shop Here Again: 4
- Likelihood To Recommend: 2
Online Shopper
Site Experience FeedbackJul 7, 2026
well built website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TheNewRN
Site Experience FeedbackJul 7, 2026
Medelita’s website was very easy to navigate and place my order. Many of my colleagues have used Medelita brand scrubs and they have held up well over the years.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ray
Site Experience FeedbackJul 6, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJul 6, 2026
Very good material for white coat Cut and stitch was great Just little small for me
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
JP
Site Experience FeedbackJul 6, 2026
Very happy with the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nrorm
Site Experience FeedbackJul 5, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lenny
Site Experience FeedbackJul 5, 2026
Website was easy to use without any confusion.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 4, 2026
It was a smooth interaction
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 2, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sri
Site Experience FeedbackJun 30, 2026
Most of the preferred items are out of stock which is very disappointing
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
AG
Site Experience FeedbackJun 29, 2026
I WAS PROMISED 15% OFF FIRST PURCHASE AND WHEN I ENTERED THE COUPON CODE IT SAID CANNOT USE COUPON !
- Overall Rating: 2
- Would Shop Here Again: 6
- Likelihood To Recommend: 2
NeuroNP
Post-Delivery FeedbackJun 28, 2026
Product was not embroided as expected and there was very little information on how to make a return I had to ask AI how to do it because I couldn't find info on the website or email. Quality is good but due to staining I have to get a new one every other year.
- Overall Rating: 3
- Would Shop Here Again: 8
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 28, 2026
There used to be a lab coat that was fluid resistant that I bought several years ago. Best lab coat I’ve ever purchased, and there isn’t an alternative anymore. Major bummer.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Ms
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MelC
Site Experience FeedbackJun 27, 2026
easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ently.Me@gmail.com
Post-Delivery FeedbackJun 27, 2026
Dear Medelita Customer Service Team, I am writing to you to formally express my deep disappointment regarding my recent shopping experience and to request an immediate resolution to a serious issue with my order. I recently placed an order on your website. Since this was my first time, I created a new profile but did not save or specify any shipping address in my account settings. During checkout, I selected Amazon Pay as the payment method, assuming it would allow me to review or confirm the shipping details before final processing. To my absolute surprise, I received an email notification stating that my order had been successfully delivered to a specific location. I never provided, selected, or authorized this delivery address, and my personal profile on your website remains completely empty of any shipping information. I have no knowledge of where the package was sent, who received it, or how this address was selected. I have already reached out to your customer service team, but the response was deeply unsatisfying. I was simply told that the order was "delivered" and that no further assistance could be provided. A close friend of mine highly recommended Medelita to me, praising it as one of the finest medical apparel brands with top-tier, professional customer service. Unfortunately, my first experience has been completely the opposite. As a healthcare professional, I value accuracy and professional support, both of which have been lacking in handling this matter. Therefore, I kindly request that you immediately investigate this routing error, locate the shipment, and process a full refund for my order, as I never received the products. I look forward to your prompt response and a swift resolution to this matter. Sincerely,
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
JBigger
Site Experience FeedbackJun 27, 2026
Good. Easy to use site. Great selection and experience. Appreciate the quick shipping.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Hansen
Site Experience FeedbackJun 26, 2026
I have been very impressed with the website and the products I have purchased from Medelita.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shirley D.
Site Experience FeedbackJun 26, 2026
Excellent quality and polished look.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nima
Site Experience FeedbackJun 26, 2026
I loved how the purchase was smooth and tabs were very straight forward and the fact that you have the option to pay via amazon account.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackJun 25, 2026
There was incomplete sewing on the pants. I would like them replaced if possible.
- Overall Rating: 4
- Would Shop Here Again: 4
- Likelihood To Recommend: 4
- On Time Delivery: 10
- Customer Support: N/A
Brittany
Post-Delivery FeedbackJun 25, 2026
Happy with the coat but I should have ordered a medium, not a large
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
Most of the items I was interested in were out of stock
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
It was fine. I just hope I don’t have to wait 21 days to get my coat. I really need it well before that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TJ
Site Experience FeedbackJun 22, 2026
Good experience with website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
good
Site Experience FeedbackJun 22, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10