Masseys Customer Reviews
Masseys holds a 9.5/10 overall rating and 4,887 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 85% |
 Neutral | 7% | 10% |
 Negative | 5% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 100% |
Neutral | 8% | 0% |
Negative | 3% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 40,590
Gia - Grace
Post-Delivery FeedbackSep 1, 2026
I love Massey's perfume line.I have ordered this Q perfume several times & other of my favorites.And never have experienced any problems.Im thinking the delay is caused because the item Q was out of stock.Thats why in all honesty I don't blame Massey's entirely.How ever I have not received an update on the delay since I first ordered itind you this perfume is not cheap .so I wait with still no communication from Massey's customer team☹️
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackSep 1, 2026
Very Reliable company. Beautiful shoes, strong material You should try this company.....I think you would be satisfied.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Carolyn
Post-Delivery FeedbackSep 1, 2026
Very satisfied great purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
QueenBee
Post-Delivery FeedbackAug 30, 2026
I am more than satisfied with the merchandise that I received from Massey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nana
Post-Delivery FeedbackAug 30, 2026
Loved the shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Order survey
Post-Delivery FeedbackAug 24, 2026
My product arrived on time, comfortable but they looked like they've been used overall I'm satisfied
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
💯
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Leslie38847
Post-Delivery FeedbackAug 22, 2026
I ordered my mom some sketcher slip ins she loves them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Barb
Post-Delivery FeedbackAug 20, 2026
Excellent Service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Squirt
Post-Delivery FeedbackAug 20, 2026
I always use Masseys for the sales and for the great prices. I have recommended Masseys to quite a few friends , some have already shopped with ya'll and are very impressed with the service they recieve, so thank you very much. You're a joy to shop with.Thank you.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JLove
Post-Delivery FeedbackAug 20, 2026
I loved all of the shoes that I purchased. I purchased a total of seven pairs. Love, Love.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Buddy
Post-Delivery FeedbackAug 20, 2026
Masseys has a lot of products to choose from, ships quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CB
Post-Delivery FeedbackAug 20, 2026
The products are awesome always great prices many varieties and sizes and always new items coming out. So excited for my next order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Thumper1497
Post-Delivery FeedbackAug 20, 2026
Everything went very smooth my first time experience was a positive one and I would purchase again I would totally recommend
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 20, 2026
My Experiences have all been good with my Massey orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 20, 2026
Some of the items, I purchased came on time, however due to the time of delivery and having to sign for purchase was difficult, since I was at work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
Ma
Post-Delivery FeedbackAug 19, 2026
The shoe s are great and not that pricey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bàrbie
Post-Delivery FeedbackAug 19, 2026
I've been shopping with masseys several year's product's are always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sac
Post-Delivery FeedbackAug 19, 2026
Great company.tell all of my friends
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chrissy
Post-Delivery FeedbackAug 18, 2026
I recently completed an order online using the catalog I received in the mail. I did however have our time finding a couple of things I saw in the catalog tried looking it up by the number in the catalog and couldn't find it but that was worse thing I found another thing supply anyways I do like everything I got and I would definitely recommend to my friends she told me she's online buy now pay later. Thank you.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
Nora
Post-Delivery FeedbackAug 18, 2026
My products were just as they advertised I had a great experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackAug 18, 2026
I'm not sure what order you are talking about I order alot and I love Masseys
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
TruBlu
Post-Delivery FeedbackAug 18, 2026
Have ordered merchandise in the past and products have always met my expectations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 17, 2026
Love it ..I like the payment are small a wonderful way to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Robin
Post-Delivery FeedbackAug 17, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Lupencia62
Post-Delivery FeedbackAug 17, 2026
Everything I have ordered has been fine except for a couple of items that fit to long for me because I'm very short. But other than I love everything I've ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ew
Post-Delivery FeedbackAug 17, 2026
awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 10
Von
Post-Delivery FeedbackAug 17, 2026
One pair of shoes were too small. I'm returning them.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 4
- Customer Support: 6
Jay
Post-Delivery FeedbackAug 17, 2026
The order was exactly as described and delivered on time
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Lou
Post-Delivery FeedbackAug 17, 2026
Found exactly what I wanted and got it in fast!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
crossing lady
Post-Delivery FeedbackAug 17, 2026
i ordered these shoes four times the first three times i got nothing no shoes no reason why they didnt arrive NOTHING this time I ordered them thur the mail Igot the first pair now lets see if the others show up or are in the wind again
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 8
TT
Post-Delivery FeedbackAug 17, 2026
The product was exactly what i wanted and expected. I received them exactly when they said they would be here. I would definitely recommend Massey for products on time delivery and quality of products. Thank you Masseys for being there for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lauranne
Post-Delivery FeedbackAug 17, 2026
I love my shoes! Masseys has a great selection of footwear for everyone
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
Luke
Post-Delivery FeedbackAug 17, 2026
I was telling a friend that Masseys is a great online shopping experience in all aspects.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MooMoo
Post-Delivery FeedbackAug 17, 2026
I would recommend a friend like the easy way to make a purchase and payment plan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
queen
Post-Delivery FeedbackAug 16, 2026
i love shopping with masseys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 16, 2026
I love Massey's. I'm really disappointed the go walk sketchers are not available. I ordered prpet shoes and the 2x was narrow. I ordered a 5x and they are a bit tight. I looked Propet up online and a 5x is actually a 2x.This needs to be stated or adjusted online. Clearly.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Will
Post-Delivery FeedbackAug 16, 2026
Very pleased with product and prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 8
Ann Yada
Post-Delivery FeedbackAug 16, 2026
I realize this could be not your fault.and rather the same people doing the same unfunny stuff to me. I wasn't able to effectively look up tracking as it would give me vague answers not at all like fed ex or ups. Also when ordering I wasn't able to order some things as my phone ir website would not allow. I am returning all items except two. Ok three. I used reasoning as I did not like because it did not look good on me. My payment was late because I doubted for a minute that anything was going to be shipped . Though I am hard to please . Thank you, aka Indian outlaw
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- On Time Delivery: 4
- Customer Support: N/A
Teach
Post-Delivery FeedbackAug 16, 2026
Both pairs of shoes as well as the pants with tomatoes on them fit well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Teapot
Post-Delivery FeedbackAug 16, 2026
Love the product, the name brand and the overall style and comfort. I will be returning one item back it's a pair of shows. only because they are too big. the style and color of the shoes are perfect. I have noticed that they're some styles and brands of shoes that I really like but doesn't come in my size. As far as everything else in the catalog, I'm satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Elsie
Post-Delivery FeedbackAug 16, 2026
Love the quality of product and how quick it's shipped, very happy 😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 16, 2026
I love my shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 16, 2026
Very good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lacey
Post-Delivery FeedbackAug 16, 2026
I actually did speak to a friend about how soft the sheets were.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Good Company
Post-Delivery FeedbackAug 15, 2026
I think is good company as far as their products. My only issue is their availability of the products I want sometimes. I order an item and purchase it and then they end up telling me after a few days I'm sorry we have refunded you for this item because we no longer have it, which is frustrating. Also the prices can be high at times, but other than that I love this company and would recommend them.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 10
Lea
Post-Delivery FeedbackAug 15, 2026
I love shopping at Massey. The service is fantastic, never had any problems with any orders. My last order is being shipped on the 17th. It was a back order. What i like is how you stay in contact with me and let me know when it will be shipped. Because of you staying in touch with me it doesn't bother me it's a back order. I tell my family and friends they should shop with you. I love your products. Thank you Karen Powell
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 15, 2026
The shoes were a great price. I ordered the size I thought I.needed. I have to return them and get the next size up.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Patty
Post-Delivery FeedbackAug 15, 2026
everything was so great thank u
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MacRhine
Post-Delivery FeedbackAug 15, 2026
I have ordered from Masseys for several years. The payment plan was the initial enticement. I have continued with Masseys for convenience and the range of available products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10