Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating and 4,986 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 8% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 89% |
Neutral | 9% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 44,876
Linda
Site Experience FeedbackJul 30, 2026
All is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJul 30, 2026
I absolutely love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karman
Site Experience FeedbackJul 30, 2026
Website was great and easy to use
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
qween
Site Experience FeedbackJul 30, 2026
i love shopping with masseys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Snookers
Site Experience FeedbackJul 30, 2026
Not enough sizes on clothing. Not everyone is xs or s. A lot of other options though
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anonymous
Site Experience FeedbackJul 30, 2026
The site is user friendly had no trouble finding what I needed I do wish you had more options in foot wear but overall a good place to find nice items
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Dot Sue
Site Experience FeedbackJul 30, 2026
I was only shopping for sneakers of a certain style that is good for back and knee pain. It was a difficult task trying to keep track of what I had already looked at.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Website is easy to maneuver through.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yankee Mom
Site Experience FeedbackJul 30, 2026
Found the shoes I was interested in easily. Disappointed that one of the shoes was out of my size, but found another that I liked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackJul 30, 2026
Na
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Acorn
Site Experience FeedbackJul 30, 2026
I wear a narrow width which can be hard to find. I did order a pair of shoes but wished I had more color choices in my width
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
psc
Site Experience FeedbackJul 30, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Pat
Post-Delivery FeedbackJul 30, 2026
I have use my credit with Masseys to purchase for daughter and granddaughter they were very satisfy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Ziggy
Site Experience FeedbackJul 30, 2026
No problem.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Doc
Site Experience FeedbackJul 30, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ag
Site Experience FeedbackJul 30, 2026
I have always been very satisfied with everything I have ever ordered and appreciate the return process very much much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackJul 30, 2026
The site is 98% great the other 2% it occasionally jumps around.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gg
Site Experience FeedbackJul 30, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The DIVAH
Site Experience FeedbackJul 30, 2026
Ease of completion
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tammac
Site Experience FeedbackJul 30, 2026
Everything went great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Larry
Site Experience FeedbackJul 30, 2026
easy to understand and great satisfaction the knowledge that was given to me was second to none
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sr
Site Experience FeedbackJul 30, 2026
ease of ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Momma
Site Experience FeedbackJul 30, 2026
Didn’t have a bad experience wish there was more to choose from and prices weren’t so high
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 30, 2026
Takes too long to load, page jumps up and down while things load.
- Overall Rating: 4
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJul 30, 2026
Was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Judy
Site Experience FeedbackJul 30, 2026
It's fine. No problems
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
rk1984
Site Experience FeedbackJul 30, 2026
Smooth and easy, I found what I was looking for, and more!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackJul 30, 2026
There was a large selection to choose from. Prices were very affordable, and there were a lot of designer names. I like being able to choose a wider shoe, and this site always gives that option.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
John
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
nene
Site Experience FeedbackJul 30, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bridge
Site Experience FeedbackJul 30, 2026
The website is easy to navigate. I searched a product that was in the catalog and it appeared immediately. I was not expecting to purchase anything for myself but purchased 3 pairs of shoes that were on sale !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great
Site Experience FeedbackJul 30, 2026
I really like the products n I receive them in a timely manner
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackJul 30, 2026
I’ve had nothing but the best results
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
De
Site Experience FeedbackJul 30, 2026
I had no issues
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tory
Site Experience FeedbackJul 30, 2026
No issues.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
FayCat
Site Experience FeedbackJul 30, 2026
Very Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pita
Site Experience FeedbackJul 30, 2026
I gave Masseys a try 7 months, I can’t complain this is my 3rd purchase thankful they gave me a chance with the credit I have it’s been helping me get my score up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NENE
Site Experience FeedbackJul 30, 2026
Looking online was easy and fast.. choosing from the Menu gives me the opportunity not miss what Masseys, Mason, Stoneberry offers..Love the clearance
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TT
Site Experience FeedbackJul 30, 2026
Fast easy checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mercedes
Site Experience FeedbackJul 30, 2026
My overall experience today was very simple. I knew what I wanted and Masseys has a large variety to offer, it was me to choose and be done.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Joe
Site Experience FeedbackJul 30, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
I enjoy shopping Massey’s
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 30, 2026
Brenda Hernandez 1380 Oak hill dr sp 19 Escondido ca 92027
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grandma1
Site Experience FeedbackJul 30, 2026
All good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Madcrow
Site Experience FeedbackJul 30, 2026
Those shopping at Macy's convenient and easy to shop but shipping is a little expensive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 30, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Duron
Site Experience FeedbackJul 30, 2026
I order from Masseys because you carry the narrow width and one can pay off on time.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
DeeDee
Site Experience FeedbackJul 30, 2026
My overall experience with Masseys was amazing, ordering and checkout was very easy and hassle free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BeBe1967
Site Experience FeedbackJul 30, 2026
I love the overall experience I have with all my orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10