Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating and 4,985 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 88% |
 Neutral | 7% | 7% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 89% |
Neutral | 8% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 44,855
MaryRose
Site Experience FeedbackJul 31, 2026
found some good sale items...lots of trouble staying on page...
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TT
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sis S.
Site Experience FeedbackJul 31, 2026
Free shipping offers would be great sometims
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJul 31, 2026
GOOD
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Just me
Site Experience FeedbackJul 31, 2026
Great quality
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Would not let add a shipping address in Denton Tx with an apartment number.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lulu
Site Experience FeedbackJul 31, 2026
Very easy to order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pattiduke
Site Experience FeedbackJul 31, 2026
My interaction was great with internet.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Good.thoughd
Site Experience FeedbackJul 31, 2026
It was little difficult at first to navigate But once I understood it became easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ali4916
Site Experience FeedbackJul 31, 2026
I wish there was more clothing selections
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terri S.
Site Experience FeedbackJul 31, 2026
I received Your catalog in the mail and found a couple Things I wanted to order. I signed in online, found the product I was interested in and ordered it. Very easy, took less than 15 minutes! I’ve ordered many items Over the years and have not been dissatisfied with any of them!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pon
Site Experience FeedbackJul 31, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
I think I’m gonna walk
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Always easy to navigate. Lots of product and easy and fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Worked really well this time
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackJul 31, 2026
Have no complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D Ray
Site Experience FeedbackJul 31, 2026
Ok
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bigbaby
Site Experience FeedbackJul 31, 2026
Quick and fast
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
April
Site Experience FeedbackJul 31, 2026
I forgot to compleat my order its my kids school shoes. Masseys sent an email to remind me i didnt finish check out. And because the shoes she picked where not available we got a 20% discount on her shoes. Ill never buy shoes anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Margie
Site Experience FeedbackJul 31, 2026
I love how easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CindyLou
Site Experience FeedbackJul 31, 2026
It took me 3 times to get my order input.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Debo
Site Experience FeedbackJul 31, 2026
I checked prices but was sad clearance didn’t have coupon or discounts on it! Also free shipping!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Tree Slayer 1000
Site Experience FeedbackJul 31, 2026
Very good and nice quality selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Massey’s is great!
Site Experience FeedbackJul 31, 2026
I had a good experience. Nothing bad to say.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Chevy
Site Experience FeedbackJul 31, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kdog1982
Site Experience FeedbackJul 31, 2026
Everything was easy to navigate and it was very orderly. I was able to find everything very quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackJul 31, 2026
Easy to find what I wanted.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Sweet cheeks
Site Experience FeedbackJul 31, 2026
Love Masseys. So easy to order. And the selection is awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dubug
Site Experience FeedbackJul 31, 2026
It was easy to order a lot of items seem that not in the catalog I received
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Joro
Site Experience FeedbackJul 31, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Miko
Site Experience FeedbackJul 31, 2026
My experience with the website was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
granndkids
Site Experience FeedbackJul 31, 2026
love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Finn
Site Experience FeedbackJul 31, 2026
Lori Harrison
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 31, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lou
Site Experience FeedbackJul 31, 2026
It was a easy and pleasant experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tinkerbell 69
Site Experience FeedbackJul 31, 2026
I like this store, I have ordered other products and like the quality and feel
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Cada
Site Experience FeedbackJul 31, 2026
My experience was extremely positive. I was able to find just what I was looking for. Ordering for the first time was made user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Site Experience FeedbackJul 31, 2026
Had what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaz
Site Experience FeedbackJul 31, 2026
Interaction on the website is easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MizHope
Site Experience FeedbackJul 31, 2026
I love shopping at Masseys because selection and ease is so good. I have been looking for a specific kind of boot and u haven’t yet found it but I’ve found many other great pens!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJul 31, 2026
I had received the new catalog in the mail, and two of the shoes were not available. I had called to inquire about the two shoes to see when they would be available, and the representative did not know when they would be available. It's sad to receive the new catalog, and not have shoes available.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Gabby
Site Experience FeedbackJul 31, 2026
Easy to order. I love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Georgia
Site Experience FeedbackJul 31, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pamalex
Site Experience FeedbackJul 31, 2026
As a long-time customer of Massey's, I truly love your selection of shoes and clothing, but I find the pricing to be quite high, which limits how often I am able to place orders. As a loyal customer, I would appreciate the introduction of a VIP or rewards program that offers incentives such as loyalty discounts, special coupons, or promotions like a "buy one, get one" offer after a certain number of purchases. Thank you for taking the time to consider this feedback. I enjoy your products and hope to see more options for returning customers in the future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackJul 31, 2026
I very pleased with my shopping today
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MawMaw Of The Year
Site Experience FeedbackJul 31, 2026
Ive never had a bad experience. I order shoes year round for my children and grandchildren. Massey's makes it so easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tins
Site Experience FeedbackJul 31, 2026
No problem at all got the shoes I wanted very excited the quality of the shoes is awesome I only buy from y’all for shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJul 31, 2026
Masseys is a great place to shop always finding the things that I need at a great price. Will definitely recommend shopping here to everyone.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MRaeJ
Site Experience FeedbackJul 31, 2026
It is great to shop online and it was easy and convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10