Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating and 4,988 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 7% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 89% |
Neutral | 8% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 44,823
Online Shopper
Site Experience FeedbackAug 1, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Fatty
Site Experience FeedbackAug 1, 2026
Great I found what I was looking for I needed wide width round toe flats
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debb
Site Experience FeedbackAug 1, 2026
Had a pretty good experience today with Masseys.. I received 2 items I had ordered two days ago. The only problem I can say today is your shipping charges. I have complained before but as you see I’m still buying stuff..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Keon
Site Experience FeedbackAug 1, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
It’s been great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 1, 2026
thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DLB
Site Experience FeedbackAug 1, 2026
The purchase aspect was good. One thing that was a little frustrating was lagging on the website when trying to compare and go back.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ivi
Site Experience FeedbackAug 1, 2026
I like to buy online fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ladybug
Site Experience FeedbackAug 1, 2026
love it cant wait to get my stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackAug 1, 2026
Besides me having to “settle” for the flip flop style due to not having my size in stock on the ones I really liked, my experience was great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Goos
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Starshine
Site Experience FeedbackAug 1, 2026
I love Massey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yoyo
Site Experience FeedbackAug 1, 2026
Masseys is a great company to order from! Clearance section is the best! Prices are reasonable! Love how they work with a costumer! I am a very satisfied costumer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Site Experience FeedbackAug 1, 2026
New but liking it so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
crossing guard
Site Experience FeedbackAug 1, 2026
i have ordered this 4 times but never recive my order is it coming this time ornot again
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 1, 2026
very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DantheMan
Site Experience FeedbackAug 1, 2026
as usual my interaction with your website was easy & quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackAug 1, 2026
I don’t know now quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Merci
Site Experience FeedbackAug 1, 2026
I have always been happy with my purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackAug 1, 2026
I Love shopping at Masseys I find everything I need and the shipping is fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
twinkletoez
Site Experience FeedbackAug 1, 2026
it was good no problmes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Me
Site Experience FeedbackAug 1, 2026
Lived it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Savvy
Site Experience FeedbackAug 1, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CJ
Site Experience FeedbackAug 1, 2026
It was good. Easy to navigate and lots to select from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gracious
Site Experience FeedbackAug 1, 2026
Everything was great would like to have more credit
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackAug 1, 2026
I thought the site was easy and accessible
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 1, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
I absolutely love this site! In today’s hard times it’s great to make payments on much needed products. Very nice items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CMB
Site Experience FeedbackAug 1, 2026
Website has plenty of options and is always a smooth checkout!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Salama
Site Experience FeedbackAug 1, 2026
Good experience after resetting passwords.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rozchick
Site Experience FeedbackAug 1, 2026
Everything was easy to find and order
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Lanta
Post-Delivery FeedbackAug 1, 2026
Delivery an Item in great standing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Cjrouse
Site Experience FeedbackAug 1, 2026
It is very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teach
Site Experience FeedbackAug 1, 2026
Ordering was done quickly! Everything I wanted was available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
gmel44277
Site Experience FeedbackAug 1, 2026
I like the site it is very easy to use
- Overall Rating: 8
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
Pam
Site Experience FeedbackAug 1, 2026
I love shopping with Masseys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lois
Site Experience FeedbackAug 1, 2026
I like shopping on the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 1, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackAug 1, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Duckie
Site Experience FeedbackAug 1, 2026
I had a positive experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joker
Site Experience FeedbackAug 1, 2026
I was very pleased with my experience with this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackAug 1, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stace
Site Experience FeedbackAug 1, 2026
Website is excellent except there’s way too much to choose from!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shop
Site Experience FeedbackAug 1, 2026
I love masseys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gerrie
Site Experience FeedbackAug 1, 2026
Very easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
anonymous
Site Experience FeedbackAug 1, 2026
unable to use promo codes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Annette
Site Experience FeedbackAug 1, 2026
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bar
Site Experience FeedbackAug 1, 2026
Excellent Service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10