Masseys Reviews - 4,889 Post-Delivery Reviews - 9.4/10
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 88% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,035
Lili
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shortcake
Site Experience FeedbackJun 22, 2026
Website had most of my shoes, but not in my size
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJun 22, 2026
Great just wished they had size 6 or 61/2 in juniors boys shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MamaC
Site Experience FeedbackJun 22, 2026
It was pretty easy to find what I was looking for. Lots of choices.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jazz
Post-Delivery FeedbackJun 22, 2026
I really like shopping for shoes for any occasions at Massey’s. They have the most beautiful comfortable quality shoes for all ages👍
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Sunshine
Post-Delivery FeedbackJun 22, 2026
My experience was great! Easy ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Glo
Site Experience FeedbackJun 22, 2026
I am quite satisfied with my cho[ces as usual
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeri66
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Mayor
Site Experience FeedbackJun 22, 2026
Process went well today.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JAG
Site Experience FeedbackJun 22, 2026
I enjoy shopping at Masseys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chacha
Site Experience FeedbackJun 22, 2026
Website is very easy and I love u can clearly see what u owe n everything along the way!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blue
Site Experience FeedbackJun 22, 2026
Okay
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Sheree
Site Experience FeedbackJun 22, 2026
My overall experience with today’s Purchased online was quick easy to follow. I will definitely be making more purchases online again.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Big Blue
Site Experience FeedbackJun 22, 2026
First time shopper at Masseys , found that the shoes I wanted were cheaper on their website than anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nlc
Site Experience FeedbackJun 22, 2026
Excellent shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Questionable
Site Experience FeedbackJun 22, 2026
I was under the impression I had a $300 credit but it said my order didn’t go through so I’m very confused
- Overall Rating: 6
- Would Shop Here Again: 1
- Likelihood To Recommend: 6
Angie
Site Experience FeedbackJun 22, 2026
Very Easy To Process Ah Credit Payment With PROMo Code Included Over All Easy To Find products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fatty
Post-Delivery FeedbackJun 22, 2026
Hey if you want great deals on shoes, sandals and also accessories Massey's is the best online shopping store. You don't have to pay anything now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mert
Site Experience FeedbackJun 22, 2026
I purchased a birthday gift for my son. I was going to also purchase for my husband but his product was on back was on back order so I passed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sweetie
Site Experience FeedbackJun 22, 2026
I was able to purchase a shoe that was offered at a discount and free shipping which always gets my attention. The checkout process was easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Thankful for promotions offered
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nurse needs comfort
Site Experience FeedbackJun 22, 2026
Easy to use and find products
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Lady T
Site Experience FeedbackJun 22, 2026
Since I been with them I had no problems I’m very grateful,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
I love the quality and style
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 22, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pinky
Site Experience FeedbackJun 22, 2026
Site is too slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satch
Site Experience FeedbackJun 22, 2026
It’s was a very good shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bajan One
Site Experience FeedbackJun 22, 2026
I was disappointed u didn't have Nike
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shell
Site Experience FeedbackJun 22, 2026
Winderful
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Shopaholic411
Site Experience FeedbackJun 22, 2026
Pleasant, no problems at all! It was very convenient in the privacy of my home
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mike
Site Experience FeedbackJun 22, 2026
Everything was good. Easy to navigate. User friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bjs
Site Experience FeedbackJun 22, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mine
Site Experience FeedbackJun 22, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dei
Site Experience FeedbackJun 22, 2026
Great experience with Masseys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D Marie
Site Experience FeedbackJun 22, 2026
Great stuff looking forward to vacation slittle bit more
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
None
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
dave
Site Experience FeedbackJun 22, 2026
it’s great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bootsie
Post-Delivery FeedbackJun 22, 2026
I’m moving in my new home and masseys had everything I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Carolina
Site Experience FeedbackJun 22, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jlyn
Site Experience FeedbackJun 22, 2026
Love the variety and the easy access to all the top brands.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Silky
Site Experience FeedbackJun 22, 2026
My experience shopping with Massey is fine but the overall price is a little higher than expected
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LoLo
Site Experience FeedbackJun 22, 2026
The website was easy to navigate, and I quickly found the information I needed. The application process was straightforward, and the pages loaded well. I didn’t experience any major issues, though clearer instructions in some sections could make the experience even better.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Catniptea
Site Experience FeedbackJun 22, 2026
I've always bought shoes from the site and have had good experiences. I've had one return that was clear and easy to do. Online shopping is always risky as far adequate fitting, but the size chart helps a lot. Other than the one return, there has been no bad experiences for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 22, 2026
Had a good experience with ordering my products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Good quality clothing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 22, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy
Site Experience FeedbackJun 22, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LisDawn
Site Experience FeedbackJun 22, 2026
Kind of expensive but good products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10