Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating and 4,985 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 7% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 89% |
Neutral | 8% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 44,784
Online Shopper
Site Experience FeedbackAug 2, 2026
It wasn’t bad at all
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
MemeOf8
Site Experience FeedbackAug 2, 2026
Masseys has the cutest shoes and clothing! My grandkids and I always find what we are looking for whether it’s back to school, birthdays, or holiday gift giving!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied customer
Site Experience FeedbackAug 2, 2026
Easy to use, easy to find, interesting design choices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pat
Site Experience FeedbackAug 2, 2026
No problems
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Estrella
Site Experience FeedbackAug 2, 2026
Great clothes good quality 👌
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Beth
Site Experience FeedbackAug 2, 2026
It was just fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ollie
Site Experience FeedbackAug 2, 2026
Positive place to shop,fair pricing. Excellent Service.Great Selection...100 Percent Happy...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nora
Site Experience FeedbackAug 2, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Teri
Site Experience FeedbackAug 2, 2026
I love shopping Masseys, best selection and price of what I’m looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
May
Site Experience FeedbackAug 2, 2026
Very pleased with my order. I used the promo code for my birthday and it saved a lot.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
IzZy
Site Experience FeedbackAug 2, 2026
Massey are the best shopping and price is good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackAug 2, 2026
It was very easy to find what I was looking for! I will definitely order again !
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 2, 2026
I always say go to Massey's see if you get approved for credit and if you can try and get what you need from there because it's very helpful they're helpful I love them to death
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Na
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
It was great no problems at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Need more things for men to buy.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mich
Site Experience FeedbackAug 2, 2026
I always have a great experience ordering from Massey's online. All of my favorite brands are available to order and I always get them on time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Post-Delivery FeedbackAug 2, 2026
The only thing I can say negative is about having your product in stock, oh and clothes fitting properly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
chuckaustin0826@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jamo
Site Experience FeedbackAug 2, 2026
First time, like the online shopping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Post-Delivery FeedbackAug 2, 2026
Everything was fine.very satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackAug 2, 2026
The interaction today was good until I start searching the shoes on clearance. I had to start at the beginning every time I looked at a shoe. That was annoying. I wanted to be able to go back where I left off.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Foxy
Site Experience FeedbackAug 2, 2026
I was good found what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NanaPam
Site Experience FeedbackAug 2, 2026
I have had a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucy
Site Experience FeedbackAug 2, 2026
Preparing for back to school is extremely stressful & especially when the shoe sizes range from 6 year old toddlers to high schoolers and extremely pricey masseys helps when cash flow has to be shared! Great and easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lovely
Site Experience FeedbackAug 2, 2026
My experiment for today is very smooth I really appreciate it thank you for letting me choose you to shop with I enjoy everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clara
Site Experience FeedbackAug 2, 2026
It was easy to find things
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Easy I like when u have % off press button thank
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
San
Site Experience FeedbackAug 2, 2026
Easy Peasy shopping!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Lee Lee
Site Experience FeedbackAug 2, 2026
It was overall a good experience. I have nothing negative to say at this moment.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Grandpa
Site Experience FeedbackAug 2, 2026
Selection, and ordering went well. Initial choice wasn't available in size I needed, but I am satisfied.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Boo
Post-Delivery FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
I'm satisfied with the service
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Delivered in a timely manner and, if necessary, easy to return. I’ve only had to return once because I placed the wrong size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
none noted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cindy
Site Experience FeedbackAug 2, 2026
It was quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackAug 2, 2026
Easy to fine what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackAug 2, 2026
Very easy to do. Great selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 2, 2026
Very nice merchandise
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twila
Post-Delivery FeedbackAug 2, 2026
Easy to order, affordable payments and fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Luke
Site Experience FeedbackAug 2, 2026
Good experience today, I'm glad that I found everything that I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
QueenBee
Site Experience FeedbackAug 2, 2026
I enjoyed browsing the site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aalways08
Site Experience FeedbackAug 2, 2026
Great checkout experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mrs-m3
Site Experience FeedbackAug 2, 2026
Love to shop online
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dj
Site Experience FeedbackAug 2, 2026
No problem,easy, affordable,clean
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Memaw
Site Experience FeedbackAug 2, 2026
Great service no troubles at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Redbunni
Post-Delivery FeedbackAug 2, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Laura
Site Experience FeedbackAug 2, 2026
Good.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10