Masseys Reviews - 4,879 Post-Delivery Reviews - 9.4/10
Masseys Rating
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6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 87% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,173
Court
Post-Delivery FeedbackJun 16, 2026
I ordered form a online store they gave me credit and they have good items but they hardly have the items u order and they split your shipping so u may wait a month for some of ur items like I did
- Overall Rating: 4
- Would Shop Here Again: 3
- Likelihood To Recommend: 5
- On Time Delivery: 2
- Customer Support: 3
pbp
Site Experience FeedbackJun 16, 2026
There are many shoe selections which is good because I do have a recurring foot and leg issue that causes me to need certain types of shoes which are harder to find in stores these days. I like all of the details that are provided about each item - the more the better. Everything was clear and easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Mag
Site Experience FeedbackJun 16, 2026
I like ordering at Masseys cause it’s easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MsVirgo
Site Experience FeedbackJun 16, 2026
It was very easy-to-use and convenient for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matilda
Site Experience FeedbackJun 16, 2026
I really enjoyed shopping on the site and was impressed w8th selection
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 16, 2026
Good Pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Well I think I waited too long to order and a lot of the items were out of stock for the shoe sizes and colors I wanted. This was my first time ordering with Masseys and it was fun and exciting.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gramybear
Site Experience FeedbackJun 16, 2026
Was upset they ran my credit twice when I called about deleting a order when I already had a account it hit my credit score
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cyn
Site Experience FeedbackJun 16, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Pitbull
Site Experience FeedbackJun 16, 2026
Love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nubian Queen
Site Experience FeedbackJun 16, 2026
So far I have not had any problems with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dottie
Site Experience FeedbackJun 16, 2026
It went really well first time doing a order on line with Masseys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NA
Site Experience FeedbackJun 16, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shay
Site Experience FeedbackJun 16, 2026
I had overall a good time looking to see what shoes you had for sale. I think you should look into puma shoes up to date.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Shipping should be free over $50 to entice customers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baby Girl
Site Experience FeedbackJun 16, 2026
Never have a problem with this site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Teresagale
Site Experience FeedbackJun 16, 2026
It said I had to pay a 349.00 down payment. I have a Masseys credit line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Dragonlady
Site Experience FeedbackJun 16, 2026
Im tickled
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
FeFe
Site Experience FeedbackJun 16, 2026
The website was easy to maneuver and found everything I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Pinky
Site Experience FeedbackJun 16, 2026
I enjoyed selecting the sandal i wanted I had fun finding it.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 16, 2026
Good ,need bigger sizes ,,,,
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gwen
Site Experience FeedbackJun 16, 2026
I've always had a very good experience with the website, the items are clearly shown and everything that I have ordered is as described. I have not ever been disappointed with my orders!!!!! When ever I had a problem your Massey Reps always willing to help the customers in the best way possible!!!!! THANKS MASSEY!!!! You all are the BEST!!!!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 16, 2026
Had a good experience
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Nan
Site Experience FeedbackJun 16, 2026
I was able to find the perfect sandals I wanted at a great price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaymz
Site Experience FeedbackJun 16, 2026
I don’t have a problem
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Beth
Site Experience FeedbackJun 16, 2026
Was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
loveshoes
Site Experience FeedbackJun 16, 2026
used Masseys for awhile - little pricier but your financing - ordering is always easy - we buy from ya'll because you finance, we have 3 daughters, we shop and then compare to what Masseys has and then make a decision whether to pay cash or finance -- limitations for us are having the shoe we are looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Slickwalk
Site Experience FeedbackJun 16, 2026
It’s all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Love your shoes never an issue
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sc
Site Experience FeedbackJun 16, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cherie
Site Experience FeedbackJun 16, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grandma Linda
Site Experience FeedbackJun 16, 2026
Very Effetive
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackJun 16, 2026
I love all the products from Massey's from shoes to clothing, nothing negative to say !!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackJun 16, 2026
I had a hard time trying to get a password, I tried several times and it took me several days to finally get the password to work.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 16, 2026
It was very good liked everything
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jeanie
Site Experience FeedbackJun 16, 2026
ease shopping the site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pam
Site Experience FeedbackJun 16, 2026
I have had several pairs of these shoes in different colors. My black ones wore out. Free shipping helped me make up my mind to order them today.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
rick
Site Experience FeedbackJun 16, 2026
Easy ordering fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigi
Site Experience FeedbackJun 16, 2026
Easy shopping.Fast delivery Nice quality of shoes and clothes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Destiny
Site Experience FeedbackJun 16, 2026
Move
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cricket
Site Experience FeedbackJun 16, 2026
It was easy to work with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nita
Post-Delivery FeedbackJun 16, 2026
I was thrilled that Massey's had e-mailed me a 40 percent coupon when my niece recently asked me to get her the outfit. Although I would have made the purchase without the coupon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kathy
Site Experience FeedbackJun 16, 2026
This is my first time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 16, 2026
Kelly B
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
SharpMama5
Post-Delivery FeedbackJun 16, 2026
I got approved for Masseys Credit and I tell you one thing you should definitely apply and see what you can get approved for. My whole outfit and hubbys shoes are amazing 😍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lee
Site Experience FeedbackJun 16, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
The website is just fine. I see nothing to fix. It's very easy to place an order.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10