Masseys Reviews - 4,883 Post-Delivery Reviews - 9.4/10
Masseys Rating
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6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 87% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,123
madamce
Site Experience FeedbackJun 17, 2026
Masseys has an excellent of shoes in different styles and sizes. Additionally Masseys offers fast shipping and many credit options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tami
Post-Delivery FeedbackJun 17, 2026
I ordered 2 pair casual sandals one pair was awesome exactly what I wanted the other not so much what I thought they were so I returned those with no issues
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Browneye
Site Experience FeedbackJun 17, 2026
The Company has some real good product and I will refer family and friends to this company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NA
Site Experience FeedbackJun 17, 2026
Website overall is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shell
Site Experience FeedbackJun 17, 2026
None at this time
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Red
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Cindy
Site Experience FeedbackJun 17, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
memyself
Site Experience FeedbackJun 17, 2026
this experience is what i would have call it. thats because before today right now i used to dred going shopping, and thats exactly what i would have called it before today. and i enjoyed the experience of online shopping. thank you so much.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Tru
Site Experience FeedbackJun 17, 2026
Enjoyed shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MaDonna
Site Experience FeedbackJun 17, 2026
Great đź‘Ť
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Navigation could be improved
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lynn
Site Experience FeedbackJun 17, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
pkiider
Site Experience FeedbackJun 17, 2026
There's no way I could afford sunglasses like this without you guys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ariesgal041570
Site Experience FeedbackJun 17, 2026
Items were available and priced great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lady Vee
Site Experience FeedbackJun 17, 2026
I have always loved Massey's quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
put put
Site Experience FeedbackJun 17, 2026
it was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Post-Delivery FeedbackJun 17, 2026
Ordered some candles that I never seen before and was able to get credit with payment down.Yes I have told my people about Massey's.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Ms. Scott
Post-Delivery FeedbackJun 17, 2026
It's a good place to find shoes that may no longer be in box stores. Easy search. Some unique styles that are not in box stores.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
kacie
Site Experience FeedbackJun 17, 2026
Good selection of shoes, easy website use and good product overview.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
none
Site Experience FeedbackJun 17, 2026
to long to get my shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Judy
Site Experience FeedbackJun 17, 2026
Products are great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Susie Q
Site Experience FeedbackJun 17, 2026
Little disappointed they were out of a problem of shoes that I didn't know were on sale for the summer. The sizes was sold out. But hopefully I got a half size bigger and they can wear them it is a gift
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Sandy
Site Experience FeedbackJun 17, 2026
Ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T. Mitchell
Site Experience FeedbackJun 17, 2026
I was looking for my mother's shoe size six and a half and found her some really awesome loafers slip-ons and I found Mia item too I love Massey shoes because they're good quality and they always fit right.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
raeraes
Site Experience FeedbackJun 17, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo-Jo
Post-Delivery FeedbackJun 17, 2026
I have been shopping from Masseys for a really long time and they always have a variety of great brands to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Happy Shopper 22
Site Experience FeedbackJun 17, 2026
All was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Site Experience FeedbackJun 17, 2026
The website is good you get thru with ease id recommend it to a friend
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Q
Site Experience FeedbackJun 17, 2026
Great Service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Happy with price
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Granmaw
Site Experience FeedbackJun 17, 2026
It was helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boughie
Site Experience FeedbackJun 17, 2026
I love shopping with masseys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mita
Site Experience FeedbackJun 17, 2026
I like this app I needed shoes couldn’t find nothing in stores I got on here and found it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gale
Post-Delivery FeedbackJun 17, 2026
my was whay I expected it to be
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Its nice to find a top that is on clearance. It was easy to buy and I had no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kay Lee
Site Experience FeedbackJun 17, 2026
This is the first time I've ordered from the company so I'm hoping to have good results.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackJun 17, 2026
Easy and fast
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 17, 2026
I’m disappointed because you sent me an email saying that I was gonna close my account and then you say you’re gonna open my account when I place the order you say my account is suspended
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Kerik
Site Experience FeedbackJun 17, 2026
Good quality haven’t been disappointed with any of my purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Little bit
Post-Delivery FeedbackJun 17, 2026
It's easy to do payments instead of paying all at once
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Angel
Site Experience FeedbackJun 17, 2026
Site was easy with great prices
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
A.C.
Site Experience FeedbackJun 17, 2026
Website is easy to manage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Ruthie
Site Experience FeedbackJun 17, 2026
Love love love Masseys!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jo
Site Experience FeedbackJun 17, 2026
very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L.S.
Site Experience FeedbackJun 17, 2026
I have bought from Masseys before and have been very satisfied. Easy to use website and checkout.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mimi
Post-Delivery FeedbackJun 17, 2026
Some items I wanted didn’t come in the right size and so was unable to get them. But it was delivered on time and was correct
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 17, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vikki
Site Experience FeedbackJun 17, 2026
Had problem with shipping code but finally got it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Doug
Post-Delivery FeedbackJun 17, 2026
Best place to shop for amazing deals on awesome shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A