Masseys Reviews - 4,888 Post-Delivery Reviews - 9.4/10
Masseys Rating
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6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 87% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,018
Lou
Site Experience FeedbackJun 21, 2026
Overall I had a very pleasant experience love Masseys love them
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nikkiwillis79
Site Experience FeedbackJun 21, 2026
Was a good experience
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Tammy
Site Experience FeedbackJun 21, 2026
Website was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Missy
Site Experience FeedbackJun 21, 2026
Found everything I was looking for easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Erica
Site Experience FeedbackJun 21, 2026
Everything was fast and easy to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roy
Site Experience FeedbackJun 21, 2026
Leroy Ransom
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JT
Site Experience FeedbackJun 21, 2026
I felt comfortable and secure shopping on this site.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 21, 2026
I liked how easy it was to find things
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
Very good!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Becky
Site Experience FeedbackJun 21, 2026
Ordering was easy, paying was quick. Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ronnie
Site Experience FeedbackJun 21, 2026
I had problems signing in. It kept telling me I needed to change my password and they would send a link to my email but every time I go to my email it wasn’t there. They told me it would take up to 24 hours when I called them last night well here we are 24 hours later and I still didn’t have the email so I had to do a different email
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CapiPisces2425
Site Experience FeedbackJun 21, 2026
I was satisfied.Massey’s had shoes in wide width.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Misspiggy63
Site Experience FeedbackJun 21, 2026
I found a pair of shoes I liked and wanted to get
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandra
Site Experience FeedbackJun 21, 2026
Nothing bad today. Found everything I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Littlelady59
Site Experience FeedbackJun 21, 2026
I love how easy ot is to shop on line here.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Thiftylynn
Site Experience FeedbackJun 21, 2026
I was looking for a pair of shoes opened up my book found that I was looking for ripped out my phone place my order I'm a happy girl
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Good prices and variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Audrey
Site Experience FeedbackJun 21, 2026
I loved looking at the clearance. Typing in the item numbers really helped
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sassy
Site Experience FeedbackJun 21, 2026
Because of your wide selection and current styles you are my go to first.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RAISIN
Site Experience FeedbackJun 21, 2026
Very good and helpful purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sparkles
Site Experience FeedbackJun 21, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Shipping is too expensive i
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Cheo
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I never have any problems with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandy
Site Experience FeedbackJun 21, 2026
I wish you had more items besides shoes and minimal clothes (like 7th Ave)
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Edi
Site Experience FeedbackJun 21, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brenda Thomas
Site Experience FeedbackJun 21, 2026
NNICE SHOES!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Waz
Site Experience FeedbackJun 21, 2026
Quality and customer service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
vicki
Site Experience FeedbackJun 21, 2026
it was very easy took 15 mins to find my purchases quite happy all in all
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Sherry
Site Experience FeedbackJun 21, 2026
My experience is good, I have my own style a little diff from most, want jus a little more out of the ordinary (diff)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Very good selection overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ann
Site Experience FeedbackJun 21, 2026
It was so easy to place my orders and also I love the discounts for the products before I check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GiGi
Site Experience FeedbackJun 21, 2026
Pretty awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mistd
Post-Delivery FeedbackJun 21, 2026
I love the options to choose from and highly recommend to friends and family.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Aly
Site Experience FeedbackJun 21, 2026
It was easy
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mommy
Site Experience FeedbackJun 21, 2026
I got myself a pair and I wanted to get the same for my daughter she picked a different style and color. I am very glad these are available with Massyes, Ive never seen them anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dot
Site Experience FeedbackJun 21, 2026
Easy shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Everything is always positive and satisfying when I order from Massey’s
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lala
Site Experience FeedbackJun 21, 2026
I love the website.. always something new. Very easy to minuvere around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HeyK
Site Experience FeedbackJun 21, 2026
This is my first time purchasing. I found it annoying when you tap on an item then go back, it took me back to the top of what ever it was I was looking at, thus having to scroll through everything again. Other than that my experience was good.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ro-Ro
Site Experience FeedbackJun 21, 2026
I feel when you are purchasing $50-$100 worth of merchandise the shipment should be free.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MKB
Site Experience FeedbackJun 21, 2026
Easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dave
Site Experience FeedbackJun 21, 2026
My experience was real good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
I am happy with Massey’s,just short on cash.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jewell
Site Experience FeedbackJun 21, 2026
It was fair.. my internet is awful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SunnyShine
Site Experience FeedbackJun 21, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 21, 2026
None
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 21, 2026
Good experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Gigi
Site Experience FeedbackJun 21, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Barbie
Site Experience FeedbackJun 21, 2026
Love you producks and credit plan .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10