Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating and 4,986 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 7% |
 Negative | 6% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 89% |
Neutral | 8% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 44,610
Gram
Post-Delivery FeedbackAug 4, 2026
I found shoes that I like and ordered 2 colors!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Vo
Post-Delivery FeedbackAug 4, 2026
Great service, quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jeano
Post-Delivery FeedbackAug 4, 2026
Friend suggested hey dude was a good brand
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Mama
Post-Delivery FeedbackAug 4, 2026
It was a pleasant experience to order from Masseys. My order was handled correctly & efficiently. I was looking for bras for my daughter & myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Miramay
Post-Delivery FeedbackAug 4, 2026
My experience shopping online with masseys was so easy, especially with checking out everything went smoothly. My product were delivered as plan. You should try them out!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Lillian
Post-Delivery FeedbackAug 4, 2026
I ordered a boot however, it wasn't the same as the picture of the boot. I honestly believe that the wrong item was ordered so I returned the product. But the clothes are smaller than the clothes from other places and that is why purchasing clothes didn't work for me
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Patty
Post-Delivery FeedbackAug 4, 2026
Shoes don’t always fit me. They have to be low cut so my arch fits or crisscross to fit. Sometimes that doesn’t always help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chris
Post-Delivery FeedbackAug 4, 2026
Love the products. They're perfect.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Eve
Post-Delivery FeedbackAug 4, 2026
When I place an order always get it on time and items are what expected
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Brooks sneakers came quick and I went over my credit but u extended it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Greatgrandma
Post-Delivery FeedbackAug 3, 2026
Yes I do tell friends and family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tricie
Post-Delivery FeedbackAug 3, 2026
I purchased two pair of shoes that were on sale. The shoes were of cheap quality and to large. The skirt was also of cheap quality but the tee shirt was nice.
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
- On Time Delivery: 8
- Customer Support: 7
Hope
Site Experience FeedbackAug 3, 2026
The selection, prize, and the quality is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
I had a problem I called the store the rep was some what helpful I figured it out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sil
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Thanks!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
I get alot of compliments on the items I purchased from you. The quality is superior and the choices are plentiful. I have recommended Masseys to several of my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackAug 3, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Muffin
Site Experience FeedbackAug 3, 2026
I love the website it gives good quality an is on time with delivery
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
i was a little set back about the shipping cost which i thought was a little muck
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JRLove
Site Experience FeedbackAug 3, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DEBRA ANN
Site Experience FeedbackAug 3, 2026
The only problem that I have wit y'all website that it won't let me pay on the website with the same card information that I PAY ON THE PHONE WITH WHY IS THAT I HOPE YOU ALL PLEASE CORRECT THAT REAL SOON .THANHS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelly
Post-Delivery FeedbackAug 3, 2026
Whenever a friend is looking for good shoes or boots I will always recommend you company. Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kim
Site Experience FeedbackAug 3, 2026
Shopping online was quick and easy. Checkout was quick.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Putter
Site Experience FeedbackAug 3, 2026
I love the website.Shopping is very easy.I do wish though that you would not put my credit amount on the back of your Catalogs that you put in the mail.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cherokee
Site Experience FeedbackAug 3, 2026
Overall always pleased with purchases!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thumper1497
Site Experience FeedbackAug 3, 2026
I think so far so good not really sure yet new to this site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
elaine
Site Experience FeedbackAug 3, 2026
i am very happy with your products. Good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
No bad experience I absolutely shared with friends and family where I purchased my shoes I’m looking for a short gladiator sandle
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 9
tiny
Post-Delivery FeedbackAug 3, 2026
Yes I will tell my friend product was please with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Angie
Site Experience FeedbackAug 3, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Judy
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Shipping cost. Why is there never free shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vettie
Site Experience FeedbackAug 3, 2026
Lots to choose from! Quality pieces... more options for colors and designs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackAug 3, 2026
Masseys has a very good selection and was easy to look for what i wanted
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Post-Delivery FeedbackAug 3, 2026
Cute shoe and different I’m always looking for a statement piece or shoe
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nick
Site Experience FeedbackAug 3, 2026
It’s great no problems
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Blkberinurse
Post-Delivery FeedbackAug 3, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kimba
Site Experience FeedbackAug 3, 2026
Good experience with the company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jackie
Site Experience FeedbackAug 3, 2026
Experience was great love the clothes
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Corey
Site Experience FeedbackAug 3, 2026
Ok
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Peetee45
Site Experience FeedbackAug 3, 2026
I Don’t Like The Fact That Massey’s Charges For Shipping. I Order Online Often, And I Never Pay For Shipping. Unless It’s Massey’s. Maybe I’ll Get Smart And Stop Shopping At Massey’s. And Massey’s Website Messes Up When I’m On It.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
pat
Site Experience FeedbackAug 3, 2026
To order on line forMassey was easy. one of my items was backordered and not expected to be here till September 8th. Just wish they had a little larger inventory; however if it is in stock you get it very quickly!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emerald
Site Experience FeedbackAug 3, 2026
I did not have any issues.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Patty
Site Experience FeedbackAug 3, 2026
I would like to know why in this survey, it’s asking about level of education, the children in households, whether I am married or not, or my ethnicity/ background. These questions are making me feel very uncomfortable. I feel that these questions are being bias towards the customers. Especially myself, since I have been a customer with this company for a few years now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
deb
Site Experience FeedbackAug 3, 2026
good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10