Masseys Reviews - 4,891 Post-Delivery Reviews - 9.4/10
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 88% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,107
Ms. Kim
Site Experience FeedbackJun 19, 2026
I was able to find the Skechers walking shoes that I was looking for and get 20% off at the same time. Cost and quality mean a lot. The ordering was quick and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Calicat
Site Experience FeedbackJun 19, 2026
Site is accurate, user friendly, and efficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joanne
Site Experience FeedbackJun 19, 2026
Overall it was good with extra discounts with code
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
RebelQueen
Site Experience FeedbackJun 19, 2026
The website runs smoothly and is easy to navigate. The coupons are very nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
They call me sneakers at work
Site Experience FeedbackJun 19, 2026
I love massey and have taken my books to work other nurses want to know where I get my sneakers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robin
Site Experience FeedbackJun 19, 2026
Easy to use website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackJun 19, 2026
Easiest shopping ever
- Overall Rating: 2
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 19, 2026
Overall good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
I.lobe ur guys stuff
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Big Mike
Post-Delivery FeedbackJun 19, 2026
I will never talk friend
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Online Shopper
Site Experience FeedbackJun 19, 2026
Easy to order and offer a variety of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wayne
Site Experience FeedbackJun 19, 2026
Good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Site Experience FeedbackJun 19, 2026
It was very quick and easy. I found what I wanted and went right to checkout. quite and neasy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cat
Site Experience FeedbackJun 19, 2026
I am overall satisfied with Masseys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackJun 19, 2026
The website is easy to navigate
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jennifer
Site Experience FeedbackJun 19, 2026
All good nothing bad found a great deal on a pair of sneakers. I love.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nicki
Site Experience FeedbackJun 19, 2026
Too much item keep repeating.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 19, 2026
Quick, easy & a pleasure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cheeyore
Post-Delivery FeedbackJun 19, 2026
Loved my new sandals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Susie Q
Site Experience FeedbackJun 19, 2026
No complaints
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
carmen
Site Experience FeedbackJun 19, 2026
Sometimes confusing at check out
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
Cathy
Site Experience FeedbackJun 19, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rocky
Site Experience FeedbackJun 19, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackJun 19, 2026
Very good experience all around.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Granny
Site Experience FeedbackJun 19, 2026
Had no problem with website easy to understand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dee dee
Site Experience FeedbackJun 19, 2026
experience was good first time buyer -being a senior i hope everythong goes well
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Sbarnes
Site Experience FeedbackJun 19, 2026
All shoes I have ordered have been great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shop 4 life
Site Experience FeedbackJun 19, 2026
I love shopping on masses online store. They have such a large array of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackJun 19, 2026
It was perfect my niece is pregnant and has been complaining about her feet hurting so I was able to order her a comfortable pair of shoes. Excited to give to her can’t wait till they come in.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DebGrl
Site Experience FeedbackJun 19, 2026
I found the shoes I was looking for. Love the quality of the merchandise from Masseys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nora
Site Experience FeedbackJun 19, 2026
I enjoy using Masseys. I have for years. Easy to shop easy to check out. Rarely need to return items. Best of all easy payments
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Slow
- Overall Rating: 7
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
MsPretty681
Site Experience FeedbackJun 19, 2026
Live the payment plans in high quality items.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 19, 2026
Satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nana
Site Experience FeedbackJun 19, 2026
It was pretty easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lopez
Site Experience FeedbackJun 19, 2026
Excelente servicio ✨💕
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debbieann
Site Experience FeedbackJun 19, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Comfy shoes
Site Experience FeedbackJun 19, 2026
Enjoyed, like specific shoes, but did not have my size in certain color
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Marie
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 19, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Abby
Site Experience FeedbackJun 19, 2026
Well sometimes when the item does not fit or not to my expectations, retuning it or getting a refund,has never been a problem, you have good service!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 19, 2026
My experience with Massey has been very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Becky
Site Experience FeedbackJun 19, 2026
Good quality clothes, ships promptly, and lots of great choices to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kittkatt
Site Experience FeedbackJun 19, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
elsa
Site Experience FeedbackJun 19, 2026
no comment
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sandy
Site Experience FeedbackJun 19, 2026
ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chloe
Post-Delivery FeedbackJun 19, 2026
I get my shoes from masseys and I just love their service . No problems ever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kathy
Site Experience FeedbackJun 19, 2026
need more size w wide flats including flip/flops shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10