Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating and 4,310 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 100% |
 Neutral | 8% | 0% |
 Negative | 5% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.4 out of 10
Overall Satisfaction:
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 90% | 0% |
Neutral | 8% | 0% |
Negative | 2% | 0% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 32,980
LadyWhtWolf1
Post-Delivery FeedbackOct 11, 2026
Right now I am at a loss for some reason I can not get an update on an order I placed 10/6, 101919157 that is the order number.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
IMini2
Post-Delivery FeedbackSep 20, 2026
My experience was excellant, no problems.I have already recommended Masseys to friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Fondie
Post-Delivery FeedbackSep 18, 2026
The suede loafers in emerald and Java were so gorgeous and fit so well that i ordered the mushroom. Then my daughter saw them so I ordered her the Java suede and the mushroom suede. Lots of compliments on the loafers and people asked where I got those so I told them Masseys with really quick shipping. Thanks for these lovely shoes!!
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackSep 18, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
Pammie
Post-Delivery FeedbackSep 16, 2026
I was having difficulty ordering my grandsons school shoes. It appeared there was a problem shipping was not working and the Representative had to put it in manually she was so .the order was having problems shipping it to Florida and New York the she wanted my grandchildren to have their shoes. As of today they both received their shoes thanks to her putting the order in manually.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Barbara
Post-Delivery FeedbackSep 13, 2026
Excellent Service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Rusty Hatpin
Post-Delivery FeedbackSep 9, 2026
Massey's is wonderfully. I told many people at my place of work how great it was to get a very good pair of boots and only had to pay $20 once a month. The clothes are of good quality. The Massey's pajamas I bought for my daughter and myself are so comfortable, and the colors do not fade.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
steph
Post-Delivery FeedbackSep 9, 2026
I was vey pleased with my order. Excellent customer service. My order arrived when it was promised. I plan on placing another soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Shiree
Post-Delivery FeedbackSep 9, 2026
I first placed an order on 08/02/26 for two pairs of Renee Wedges,. They were backordered, Size 7.5 W. approx. Delivery in Sept. However I finally received an email stating the order was cancelled. I was so disappointed.However I then discovered one of my orders was available in Size 8M the Renee Wedge in Navy, and I saw another, in Cork with a 2"? heel and a butterfly ornament at the toe of the shoe and I ordered both. They arrived yesterday 09/08/26 and I was very pleased and excited, they are awesome. I would definitely recommend Masseys to my friends. I have bought other shoes and boots from Masseys and have always been happy with my purchases. Thank you!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Pat
Post-Delivery FeedbackSep 9, 2026
So satisfied, that masseys hastaken auto pay. Thank you so much.
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackSep 8, 2026
Sister
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dyinggray
Post-Delivery FeedbackSep 6, 2026
I was able to find the pants n shoes I wanted in my size right away, ordering was simple n delivery was fast. Everyone should try it. Although there was a couple of items that I wanted but they were out of my size, I just looked for another item similar to the one I wanted.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Maxxtopher
Post-Delivery FeedbackSep 5, 2026
Masseys is a great online shopping experience. They have a variety of great products. The sale prices are really good and they offer free shipping, which is important! Lately I've been on a sneaker-buying streak, and Masseys had really cute ones that other online sellers didn't have. So it's like I bought an exclusive product each time. Ran true to size and are great quality. I am very pleased with my purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
evind
Post-Delivery FeedbackSep 5, 2026
I knew my order was back ordered but it did not change my mind about the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Gia - Grace
Post-Delivery FeedbackSep 1, 2026
I love Massey's perfume line.I have ordered this Q perfume several times & other of my favorites.And never have experienced any problems.Im thinking the delay is caused because the item Q was out of stock.Thats why in all honesty I don't blame Massey's entirely.How ever I have not received an update on the delay since I first ordered itind you this perfume is not cheap .so I wait with still no communication from Massey's customer team☹️
- Overall Rating: 1
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: 1
Online Shopper
Post-Delivery FeedbackSep 1, 2026
Very Reliable company. Beautiful shoes, strong material You should try this company.....I think you would be satisfied.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Carolyn
Post-Delivery FeedbackSep 1, 2026
Very satisfied great purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
QueenBee
Post-Delivery FeedbackAug 30, 2026
I am more than satisfied with the merchandise that I received from Massey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Nana
Post-Delivery FeedbackAug 30, 2026
Loved the shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Order survey
Post-Delivery FeedbackAug 24, 2026
My product arrived on time, comfortable but they looked like they've been used overall I'm satisfied
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 23, 2026
💯
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Leslie38847
Post-Delivery FeedbackAug 22, 2026
I ordered my mom some sketcher slip ins she loves them
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Barb
Post-Delivery FeedbackAug 20, 2026
Excellent Service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Squirt
Post-Delivery FeedbackAug 20, 2026
I always use Masseys for the sales and for the great prices. I have recommended Masseys to quite a few friends , some have already shopped with ya'll and are very impressed with the service they recieve, so thank you very much. You're a joy to shop with.Thank you.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
JLove
Post-Delivery FeedbackAug 20, 2026
I loved all of the shoes that I purchased. I purchased a total of seven pairs. Love, Love.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Buddy
Post-Delivery FeedbackAug 20, 2026
Masseys has a lot of products to choose from, ships quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
CB
Post-Delivery FeedbackAug 20, 2026
The products are awesome always great prices many varieties and sizes and always new items coming out. So excited for my next order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Thumper1497
Post-Delivery FeedbackAug 20, 2026
Everything went very smooth my first time experience was a positive one and I would purchase again I would totally recommend
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 20, 2026
My Experiences have all been good with my Massey orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 20, 2026
Some of the items, I purchased came on time, however due to the time of delivery and having to sign for purchase was difficult, since I was at work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
Ma
Post-Delivery FeedbackAug 19, 2026
The shoe s are great and not that pricey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bàrbie
Post-Delivery FeedbackAug 19, 2026
I've been shopping with masseys several year's product's are always great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sac
Post-Delivery FeedbackAug 19, 2026
Great company.tell all of my friends
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chrissy
Post-Delivery FeedbackAug 18, 2026
I recently completed an order online using the catalog I received in the mail. I did however have our time finding a couple of things I saw in the catalog tried looking it up by the number in the catalog and couldn't find it but that was worse thing I found another thing supply anyways I do like everything I got and I would definitely recommend to my friends she told me she's online buy now pay later. Thank you.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
Nora
Post-Delivery FeedbackAug 18, 2026
My products were just as they advertised I had a great experience.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackAug 18, 2026
I'm not sure what order you are talking about I order alot and I love Masseys
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
TruBlu
Post-Delivery FeedbackAug 18, 2026
Have ordered merchandise in the past and products have always met my expectations.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 17, 2026
Love it ..I like the payment are small a wonderful way to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Robin
Post-Delivery FeedbackAug 17, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Lupencia62
Post-Delivery FeedbackAug 17, 2026
Everything I have ordered has been fine except for a couple of items that fit to long for me because I'm very short. But other than I love everything I've ordered.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ew
Post-Delivery FeedbackAug 17, 2026
awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 10
Von
Post-Delivery FeedbackAug 17, 2026
One pair of shoes were too small. I'm returning them.
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: 4
- Customer Support: 6
Jay
Post-Delivery FeedbackAug 17, 2026
The order was exactly as described and delivered on time
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Lou
Post-Delivery FeedbackAug 17, 2026
Found exactly what I wanted and got it in fast!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
crossing lady
Post-Delivery FeedbackAug 17, 2026
i ordered these shoes four times the first three times i got nothing no shoes no reason why they didnt arrive NOTHING this time I ordered them thur the mail Igot the first pair now lets see if the others show up or are in the wind again
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 7
- Customer Support: 8
TT
Post-Delivery FeedbackAug 17, 2026
The product was exactly what i wanted and expected. I received them exactly when they said they would be here. I would definitely recommend Massey for products on time delivery and quality of products. Thank you Masseys for being there for me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lauranne
Post-Delivery FeedbackAug 17, 2026
I love my shoes! Masseys has a great selection of footwear for everyone
- Overall Rating: 9
- Would Shop Here Again: 6
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
Luke
Post-Delivery FeedbackAug 17, 2026
I was telling a friend that Masseys is a great online shopping experience in all aspects.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
MooMoo
Post-Delivery FeedbackAug 17, 2026
I would recommend a friend like the easy way to make a purchase and payment plan
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
queen
Post-Delivery FeedbackAug 16, 2026
i love shopping with masseys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10