Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating and 5,005 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 7% |
 Negative | 5% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 9% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 43,756
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Don't have one
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 6
- Customer Support: 6
Online Shopper
Post-Delivery FeedbackAug 12, 2026
Ordering was fast. Delivery was not long. My only complaint would be several out of stock items or items out of stock in my size.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
MukLuk slippers
Post-Delivery FeedbackAug 12, 2026
Love the mukluk slippers that I received the color is beautiful and they are so well made! I'm very happy with this purchase.. they came to me faster than I thought they would also. Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Mimi
Post-Delivery FeedbackAug 12, 2026
Love this store. Wish they had more colors in shoes. And more available wide width.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Doinker
Post-Delivery FeedbackAug 12, 2026
I got most of my items, except for the black shoes.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
D Ray
Post-Delivery FeedbackAug 12, 2026
Good service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Daphne
Post-Delivery FeedbackAug 12, 2026
products are awesome delivery is amazing. Store credit is terrific
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Granny p
Post-Delivery FeedbackAug 12, 2026
I ordered my grandkids school shoes like I do every year from masseys, like always they arrive and great time and true to fit, you should give them a try!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 12, 2026
I’m always skeptical about the right fit but not this time. I could have chosen 1/2 size smaller but the 6 1/2 will accommodate the swollen days (there are many).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Ert
Post-Delivery FeedbackAug 12, 2026
Took too long to arrive
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 2
- Customer Support: 8
Stephanie
Post-Delivery FeedbackAug 11, 2026
I ordered shoes and all came in except 1 pair i had to cancel the one pair of shoes due to needing them sonner then the expected delevery
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 10
- On Time Delivery: 6
- Customer Support: N/A
Che’
Post-Delivery FeedbackAug 11, 2026
I have returned item but also just want to exchange for a larger size
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
BoyMomma3
Post-Delivery FeedbackAug 11, 2026
I definitely recommend you go to their website and see if you qualify for store credit. I was surprised that I did, but that just made me want to purchase even more items from their website. We received all our items before the date Massey's said we would. I'm extremely happy with them all around and will definitely purchase more items soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
RONNIE
Post-Delivery FeedbackAug 11, 2026
I TELL ALL MY FRIENDS ABOUT MASSEYS AND HOW GOOD YOU ARE
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
D
Post-Delivery FeedbackAug 11, 2026
I was looking for a nice pair of Red ♥️ tennis shoes and I'm happy I came across these.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Bigfellajr
Post-Delivery FeedbackAug 11, 2026
I just received my Prada cologne and it's even better then the Dolce and Gabbana cologne that also smells so amazing..I would definitely recommend Masseys for great products, affordable payments, and just great all around service..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 11, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dontbuy
Post-Delivery FeedbackAug 11, 2026
I have NOT RECEIVED MY ITEM YET. WTF.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Phinnie
Post-Delivery FeedbackAug 11, 2026
My purchase was fine, and didn't take long to receive.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 11, 2026
Love the item it came on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Don't have one.
Post-Delivery FeedbackAug 11, 2026
So far I have not had any problems, so iam pleased with my orders so I can only tell my story.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
SGT FURY
Post-Delivery FeedbackAug 11, 2026
Everything delivered on time, good packaging.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: N/A
Trish
Post-Delivery FeedbackAug 11, 2026
Very good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 11, 2026
Great preducts
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sara
Post-Delivery FeedbackAug 11, 2026
It was easy to navigate the website. I found exactly what I wanted. The shipping/tracking was easy to use. I even got the product a day early.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 11, 2026
Very happy with product and returns are very essy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Fran
Post-Delivery FeedbackAug 11, 2026
Of the many items I have purchased from Masseys I haven’t had to return any items. Items purchased are always of a high quality.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Chris
Post-Delivery FeedbackAug 11, 2026
The prices were not to high
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 5
- Customer Support: N/A
Hope
Post-Delivery FeedbackAug 10, 2026
I like the sandals I ordered cause of color and the type was available when I wanted it! My friends really like them also!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Jay
Post-Delivery FeedbackAug 10, 2026
I got and tried on my shoes noticed they are not wide width but the say that they are wide so, I walked in them and thinking I got to just loosen them up a bit No they aren't wide at all I need to return or exchange for true wide width. Not all were bad just only two pairs.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 4
Online Shopper
Post-Delivery FeedbackAug 10, 2026
I have no complaints.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Shopping
Post-Delivery FeedbackAug 10, 2026
I'm sending the Sketchers back because description said Navy Blue, looked navy blue online, but they are not NAVY, I was expecting Dark Navy Blue, these aren't close to Navy. Very disappointed.
- Overall Rating: 6
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 5
Yankee Fan
Post-Delivery FeedbackAug 10, 2026
Only one shoe was not available in my size. Found another that I liked.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
None
Post-Delivery FeedbackAug 10, 2026
My last recent purchase was for my grandson he loved sneakers. I have no problem ordering anything and they came right on time as you said I’m happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 10, 2026
Love how to have a lot of shoes to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 9, 2026
I tried to find the shoes at other stores but could not find them and that's when I received my catalog and saw the shoes and placed the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Carrie
Post-Delivery FeedbackAug 9, 2026
I like unusual clothes and shoes and this place has both. I’d recommend roty friends
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Glo
Post-Delivery FeedbackAug 9, 2026
Customer service representative is always helpful and very knowledgeable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lisa
Post-Delivery FeedbackAug 9, 2026
Shoe prices are a amazing easy to have a great credit line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 9, 2026
I order and received on time and product was what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
NENE
Post-Delivery FeedbackAug 9, 2026
A present for my grandson..Birthday 08/10/26..and on time..He's out of town but I know he will love same...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Debbie D
Post-Delivery FeedbackAug 9, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 9, 2026
I order most of my shoes from Masseys. Very good quality and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Snobbypillow7
Post-Delivery FeedbackAug 9, 2026
It was a good experience like always I mostly buy things for return to school for my kids
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Vera
Post-Delivery FeedbackAug 9, 2026
Great service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
David
Post-Delivery FeedbackAug 9, 2026
Overall a wonderful experience and love the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Britt
Post-Delivery FeedbackAug 9, 2026
They had such a big choice of shoes to pick from, it was very fast, I was able to understand every part of the ordering process, and the delivery was actually early, and the product is amazing. I will definitely be ordering from Masseys again in the near future and i recommend anyone trying it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 8, 2026
I wanted to buy an item and it was added toy cart. Upon finalizing order I was told it was out of stock. I could not revise any of the orders I placed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Twisted
Post-Delivery FeedbackAug 8, 2026
As always everything was delivered on time and in good condition
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Very Satisfied
Post-Delivery FeedbackAug 8, 2026
Item I received from Massey were of good quality. Had to return the shoes because they were tight but other than that I am please with my purchases
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A