Masseys Reviews - 4,911 Post-Delivery Reviews - 9.4/10
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,052
COOKIE
Site Experience FeedbackJun 26, 2026
We should be offered FREE SHIPPING for spending over $100+ for those who are members and continue purchasing from Masseys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
grammy
Site Experience FeedbackJun 26, 2026
easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Drea
Site Experience FeedbackJun 26, 2026
I found the experience pleasant.it was simple,nocomplcated hoops to jump throg
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms G
Site Experience FeedbackJun 26, 2026
I had a wonderful experience this afternoon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tn.bassin
Site Experience FeedbackJun 26, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SCast
Site Experience FeedbackJun 26, 2026
What I wanted was not in my size but I did find something that I liked
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Spicy87
Site Experience FeedbackJun 26, 2026
It’s been a hassle, ordering is a pain
- Overall Rating: 3
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
LDP
Site Experience FeedbackJun 26, 2026
Easy to order and easy to uderstand
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cupcake
Post-Delivery FeedbackJun 26, 2026
I would recommend massey's to anyone because yall are nice and listen to us and I would tell all my friends about yall
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jude
Site Experience FeedbackJun 26, 2026
So glad I found my favorite sandals with you again, I used. To get new pair every year from you then you stopped carrying them and now you have them back! I’m a happy camper lol
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
I got this
Post-Delivery FeedbackJun 26, 2026
I like Massey's very much and they have clearances and their shoes are pretty decent and reasonable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Holly
Site Experience FeedbackJun 26, 2026
Not liking some of the questions on the survey.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MammyC42003
Post-Delivery FeedbackJun 26, 2026
Easy and shipped straight to my door
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
Smily
Site Experience FeedbackJun 26, 2026
Product selection was great pricing was perfect overall very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackJun 26, 2026
Very nice
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 26, 2026
I enjoy shopping with Masseys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gwenny
Site Experience FeedbackJun 26, 2026
I purchased this product in another color years ago. Really glad I found it.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
StraitJuddHead
Site Experience FeedbackJun 26, 2026
Great deals, site is easy to navigate. Seamless process from start to finish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
P1
Site Experience FeedbackJun 26, 2026
Okay
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Nothing
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 26, 2026
Excellent!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bb
Site Experience FeedbackJun 26, 2026
It was very easy to maneuver. It was actually a pleasant shopping experience, except the coupon expired!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Money. Bags
Site Experience FeedbackJun 26, 2026
I. Like. The. Stuff. You. Folks. Have. My. Husband. Can't. Wait. To. Get all. Of. The. Orders. You. Are. Sending
- Overall Rating: 4
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackJun 26, 2026
Easy going good prices reliable website
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 26, 2026
I enjoyed ordering my other outfit for my birthday. I already have told other people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Bob
Site Experience FeedbackJun 26, 2026
Thank you I appreciate all of your help.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Apollo
Site Experience FeedbackJun 26, 2026
I found it easy and accessible
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Terry
Site Experience FeedbackJun 26, 2026
Love shopping at Masseys but I just wish there were more promotions to get discounts being a senior citizen.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Janne
Site Experience FeedbackJun 26, 2026
Cruised through the site with ease. May not be user friendly for everyone due to can’t always get back to the page you want to look at easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
I love their shoes and their prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pumkin
Site Experience FeedbackJun 26, 2026
Great shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yanna7511
Site Experience FeedbackJun 26, 2026
Very easy to use, love the options and affordable prices.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Toadkillerdog
Site Experience FeedbackJun 26, 2026
great no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tappy
Site Experience FeedbackJun 26, 2026
Item has a western look which I like
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 26, 2026
I had to call three different times to get a live person. The lady was cordial and respectful. I was thankful and grateful to complete my order. Praise the Lord!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 1
KP
Site Experience FeedbackJun 26, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kit Kat
Site Experience FeedbackJun 26, 2026
I have always been happy with my purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackJun 26, 2026
It was very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AlessM512
Site Experience FeedbackJun 26, 2026
Today the Summer Sale was extended which allowed me to get the items I wanted. I am very grateful for that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruth
Site Experience FeedbackJun 26, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Clark Shoes Fan
Site Experience FeedbackJun 26, 2026
Quick easy and great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pam
Post-Delivery FeedbackJun 26, 2026
I had these shoes for a long time and they wore out. I couldn't find them in stores. When I saw that they were on sale and offered free shipping; I replaced my old with new.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 26, 2026
It was ok
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sandra
Site Experience FeedbackJun 26, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Russell
Post-Delivery FeedbackJun 26, 2026
Large selection for the money.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Annie pearl
Site Experience FeedbackJun 26, 2026
It's Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pam
Site Experience FeedbackJun 26, 2026
The website is easy to navigate. The search engine is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TW
Site Experience FeedbackJun 26, 2026
I found exactly what I was looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10