Masseys Reviews - 4,905 Post-Delivery Reviews - 9.4/10
Masseys Rating
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6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,050
jess
Site Experience FeedbackJun 25, 2026
i keep getting took back to the same pages instead of beng abel tp go forward
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bill
Site Experience FeedbackJun 25, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Hmmmm....
Site Experience FeedbackJun 25, 2026
Weird error msgs
- Overall Rating: 2
- Would Shop Here Again: 4
- Likelihood To Recommend: 2
DSJ
Site Experience FeedbackJun 25, 2026
Improved look and selection of products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fred
Site Experience FeedbackJun 25, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Murphette
Site Experience FeedbackJun 25, 2026
I love your website. Very direct and clear. I'm raising my granddaughter and she is special needs so I budget and it makes it easy to buy myself the shoes I love by pursuing month. Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Nothing bad to say except I can’t afford everything I want. Lol
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alvis
Site Experience FeedbackJun 25, 2026
Very good experience. Lots of shoes to choose from. Great size selection.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
Very easy to use. Very user friendly
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
bip
Site Experience FeedbackJun 25, 2026
my overall interaction was better than expected absolutely love this website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cottage Arts
Site Experience FeedbackJun 25, 2026
It was easy to use. Found the name brands I was interested in easily.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
NeceeP
Site Experience FeedbackJun 25, 2026
I love Massey because they have great quality merchandise and their clothes fit me well. I get compliments on my dressing all the time especially my shoes and jean suits,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Faithful
Post-Delivery FeedbackJun 25, 2026
The price is right an you would love the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Missy
Site Experience FeedbackJun 25, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wren
Site Experience FeedbackJun 25, 2026
Always a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Site Experience FeedbackJun 25, 2026
Ordering is easy and I can shop and pay monthly payments!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shari 1
Site Experience FeedbackJun 25, 2026
Trying to read my contract was hard. It only showed half the page but everything else was easy and great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Debz1259
Site Experience FeedbackJun 25, 2026
Website is user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Was easy and simple to use. Will definitely use the site again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aboard
Site Experience FeedbackJun 25, 2026
Great over all experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
You
Site Experience FeedbackJun 25, 2026
Great selection
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackJun 25, 2026
I was happy to see you had the Sketchers sandal in your catalog. I was planning on buying them in different colors because I had bought a pair this summer and they are so comfortable. Unfortunately, when I went online to order a couple of pairs - you did not have both of them in my size and color. I noticed on few things that I was interested in purchasing, you had very limited sizes and colors. I would have bought more items if they weren’t out of stock.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DKAY54
Site Experience FeedbackJun 25, 2026
My overall experience was great. Locating products was easy, and the pricing is affordable.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackJun 25, 2026
I am totally satisfied with the service I have gotten online with Masseys. Nothing negative to say
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
No complaints. My purchase was smooth from start to finish.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Belinda
Site Experience FeedbackJun 25, 2026
A very satisfying experience online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moe
Site Experience FeedbackJun 25, 2026
I really was impressed with the products they sale all name brand items such as sketchers I like Nike as well and perfumes name brand are off the wall wonderfully I will order more items soon and refer friends as well yay!!!!😂😊
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pinky
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MS Ina
Site Experience FeedbackJun 25, 2026
Photo's are often small. Clothing could be increased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kittykate35
Site Experience FeedbackJun 25, 2026
Love it And the prices
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
NaNa
Site Experience FeedbackJun 25, 2026
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mandy
Site Experience FeedbackJun 25, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lassie
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
It was ok just follow instructions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gramybear
Post-Delivery FeedbackJun 25, 2026
I order all my grandchildren there Christmas and I get my shoes always from you
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Glow
Site Experience FeedbackJun 25, 2026
No problems
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
Great site easy to order from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ivybee
Site Experience FeedbackJun 25, 2026
The only complaint I have is when I click on an item to get the details on it, when I go back to the page it takes me all the way to the top instead of back to the same spot as the item I was looking at
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Step
Site Experience FeedbackJun 25, 2026
I am excited about the website, because I see shoes on there that I can wear and they are cute
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
As always easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 25, 2026
To expensive
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- On Time Delivery: N/A
- Customer Support: N/A
Foxworth
Site Experience FeedbackJun 25, 2026
Very easy to navigate the website to find the different items that interest me.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
Shipping & handling, could be cheaper!!!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Internet
Site Experience FeedbackJun 25, 2026
I have poor internet,?so I had trouble navigating the pages
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Deanie
Site Experience FeedbackJun 25, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah
Post-Delivery FeedbackJun 25, 2026
My black shoes fit perfectly!!! Like a glove!!! To say nothing about the beautiful purse that I ordered in a rust yellow color that's just awesome!!!! Can't tell you how much I love both products!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Momma
Site Experience FeedbackJun 25, 2026
It worked great a lil touchy but was good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
PA
Post-Delivery FeedbackJun 25, 2026
Adorable payments but to many items are on back order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9