Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating and 4,999 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 90% |
 Neutral | 7% | 6% |
 Negative | 5% | 3% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.5 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 9% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 44,075
Online Shopper
Post-Delivery FeedbackAug 9, 2026
I tried to find the shoes at other stores but could not find them and that's when I received my catalog and saw the shoes and placed the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Carrie
Post-Delivery FeedbackAug 9, 2026
I like unusual clothes and shoes and this place has both. I’d recommend roty friends
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: N/A
Glo
Post-Delivery FeedbackAug 9, 2026
Customer service representative is always helpful and very knowledgeable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lisa
Post-Delivery FeedbackAug 9, 2026
Shoe prices are a amazing easy to have a great credit line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 9, 2026
I order and received on time and product was what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
NENE
Post-Delivery FeedbackAug 9, 2026
A present for my grandson..Birthday 08/10/26..and on time..He's out of town but I know he will love same...
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Debbie D
Post-Delivery FeedbackAug 9, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 9, 2026
I order most of my shoes from Masseys. Very good quality and easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Snobbypillow7
Post-Delivery FeedbackAug 9, 2026
It was a good experience like always I mostly buy things for return to school for my kids
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Vera
Post-Delivery FeedbackAug 9, 2026
Great service
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
David
Post-Delivery FeedbackAug 9, 2026
Overall a wonderful experience and love the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Britt
Post-Delivery FeedbackAug 9, 2026
They had such a big choice of shoes to pick from, it was very fast, I was able to understand every part of the ordering process, and the delivery was actually early, and the product is amazing. I will definitely be ordering from Masseys again in the near future and i recommend anyone trying it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 8, 2026
I wanted to buy an item and it was added toy cart. Upon finalizing order I was told it was out of stock. I could not revise any of the orders I placed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Twisted
Post-Delivery FeedbackAug 8, 2026
As always everything was delivered on time and in good condition
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Very Satisfied
Post-Delivery FeedbackAug 8, 2026
Item I received from Massey were of good quality. Had to return the shoes because they were tight but other than that I am please with my purchases
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Pete
Post-Delivery FeedbackAug 8, 2026
Just keep doing a good job
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 8, 2026
I'm returning the men's t shirts. The large is to long according to my son. I may return the pink dress due to the way it looks on me.pppp
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Kayla
Post-Delivery FeedbackAug 8, 2026
I love the quality of the merchandise. I would definitely recommend Masseys to my friends because they’re products are of great quality and affordable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kati
Post-Delivery FeedbackAug 8, 2026
Very excited to go on the Massey’s site and be approved to buy right away. What I did not like is a week or so late after receiving my item I was told I could make payments any time and the due date for the entire amount was around a month later.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 8, 2026
My shoes always feel good and look good . Found colors I had been looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Karen Cook
Post-Delivery FeedbackAug 8, 2026
It w a s awesome
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Doris
Post-Delivery FeedbackAug 7, 2026
One pair was the wrong color and one pair was too wide
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Debbie
Post-Delivery FeedbackAug 7, 2026
As always, I found some good Clarence items. They came in a timely manner. Everything was great!!
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jean
Post-Delivery FeedbackAug 7, 2026
I Love Shopping With Them I Thought The Off White Outfit Was Lined But It Was Not I Don’t Like See Threw I Am 72 And I Never Liked Clothes That You Can See Threw But My Other Clothes Are Beautiful I Wore One Suit To Church Sunday Got A Lot of Compliments I Like Hats To Match My Outfits Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 7, 2026
I liked all my items
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 7, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 7, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 5
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 7, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
shoppingdoll
Post-Delivery FeedbackAug 7, 2026
I look for items I can wear for at least 3 seasons and a sale. Massey's early fall sale catalog provided both plus a couple of real bargin's I couldn't pass up. I went on line first but the sale prices weren't showing up. So I called. Customer service couldn't fine the sale price so I asked to a supervisor. One was not available, so customer service documented my information request, and said someone would call me back. I believe I waited a couple hours then a called again because I'm a care giver and at that time I had some down time. I got a customer service supervisor, she found the documented information and placed my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Suebeedo
Post-Delivery FeedbackAug 7, 2026
I like your selection of shoes - disappointed that you don’t carry ASICS. I wear a size 12 - so, shopping on line is much easier than going to stores that very seldom have my size. Not crazy about shipping charges but sorta worth that you carry my size for the most part. I’ve recommended Masseys to several friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Maxie
Post-Delivery FeedbackAug 7, 2026
My ordering, receiving and quality of items was fantastic.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 7, 2026
I'm very satisfied with all the stuff i have purchased from my Massey and will continue to buy again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Sassy
Post-Delivery FeedbackAug 7, 2026
First order wasn't delivered by FedEx so I place order again along with new one and both came . I would recommend Masseys to everyone . Thanks y'all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Satisfying
Post-Delivery FeedbackAug 6, 2026
I would refer them because of the nice employees I'm also pleased with the prices and you all deliver fast I will and have recommend y'all company
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 6, 2026
Love my stuff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
bluedog
Post-Delivery FeedbackAug 6, 2026
I love Bob's shoes and Masseys had a new color, which I love. I ordered a pair and they came sooner than I thought they would. I love getting new catalogs to see if I can find something new. You should go on their site and see all the nice stuff they have.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Sunshine
Post-Delivery FeedbackAug 6, 2026
Good prices good products would buy from them again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 9
- Customer Support: 10
Melissa
Post-Delivery FeedbackAug 6, 2026
No issues with ordering or tracking. Shopping was easy, shipping was a little expensive.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Amazing
Post-Delivery FeedbackAug 6, 2026
The shoes are a good quality. I have every color that you guys sell and they’re beautiful and I’m very happy with them. Thank you so much.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Amy
Post-Delivery FeedbackAug 6, 2026
Massey is a great place to shop online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 6, 2026
I like the speed of receiving the purchase but the cost and credit prices are to high you can purchase at store for a lot less same brands
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
Papotito
Post-Delivery FeedbackAug 5, 2026
Good experience and product quality.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 5, 2026
I returned this because it didn't fit great
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
Silver Fox.
Post-Delivery FeedbackAug 5, 2026
Fast service I really needed my package.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lina
Post-Delivery FeedbackAug 5, 2026
I just love the denim shoes with charms. They are perfect to add to my wardrobe,
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackAug 5, 2026
I was very much satisfied with my purchase and would buy something else from Masseys. It came on time, no problems, with stood one of the most valued item that I know would not tear, break, fall apart. I trust buying from you guys again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
LinnLynn
Post-Delivery FeedbackAug 5, 2026
My box arrived unsealed and open ( the first part of order). Not knowing what was included (invoice a little confusing), I wasn’t sure if something was missing. The next day I received the 2nd of two boxes. It was completely , securely sealed. I had checked my emails the day before and it stated that part of my order had shipped, but at the time when I checked my email, the second package had not been shipped. I’m just glad I received all of my order inspite of the open box delivery.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Coco
Post-Delivery FeedbackAug 5, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Items fit well, nicely made and Delivered on time
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Happy Customer
Post-Delivery FeedbackAug 5, 2026
I love the credit plan Masseys offers. It enables me to get the brand name shoes I love. I also purchase gifts for my children and grandchildren. Massey's is fabulous!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10