Masseys Reviews - 4,901 Post-Delivery Reviews - 9.4/10
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,047
Sikfiddy659
Site Experience FeedbackJun 24, 2026
It was great. Easy to find what I needed and fast checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twisted
Site Experience FeedbackJun 24, 2026
Everything went great
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Butterbee
Site Experience FeedbackJun 24, 2026
I love to shop at Masseys. Very convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Satisfied
Site Experience FeedbackJun 24, 2026
No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Good story
- Overall Rating: N/A
- Would Shop Here Again: 7
- Likelihood To Recommend: N/A
ARL
Site Experience FeedbackJun 24, 2026
I’m new to the site but I really like the selection and ease of use so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelly
Site Experience FeedbackJun 24, 2026
Was very easy and fast
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Happy Customer
Site Experience FeedbackJun 24, 2026
I had a pleasant shopping experience today🌞
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joha
Post-Delivery FeedbackJun 24, 2026
As expected ty
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Bigcountry
Site Experience FeedbackJun 24, 2026
Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackJun 24, 2026
What was looking for came on the screen immediately
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shar
Site Experience FeedbackJun 24, 2026
I have never had a problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rmungia
Site Experience FeedbackJun 24, 2026
I like your huge selection and brands
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathy
Site Experience FeedbackJun 24, 2026
I love this website I can try different. Shoes I love the goals also buy for my son. Work shoes. We walk a lot. Easy payments but overall the selections
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nonna
Site Experience FeedbackJun 24, 2026
I'm pleased with my experience
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gee
Site Experience FeedbackJun 24, 2026
Everything is fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tazzy Bedazzy
Site Experience FeedbackJun 24, 2026
My overall interaction with the site was excellent. Very easy to order and checkout. I only had a little issue figuring out where to change my address.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Man
Site Experience FeedbackJun 24, 2026
I am very pleased with Masseys as they are my go to store and they always have what I want or something very close to it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Donnie
Site Experience FeedbackJun 24, 2026
I love quality and quickness of receiving and most important always great quality!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gigirocks72
Site Experience FeedbackJun 24, 2026
The products was well priced and the ordering process was smooth and simple.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BU prof
Site Experience FeedbackJun 24, 2026
Can’t wait to get my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
No nick name
Site Experience FeedbackJun 24, 2026
Everything was easy to place a order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carrie
Site Experience FeedbackJun 24, 2026
I had a nice experience for my first time shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nunnunob
Site Experience FeedbackJun 24, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
None
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jazz
Site Experience FeedbackJun 24, 2026
Hood
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Magnolia
Site Experience FeedbackJun 24, 2026
I prefer to make orders online.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Colt
Site Experience FeedbackJun 24, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Nothing at this time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Everything is and always clearly explained
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Girl
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smiles
Site Experience FeedbackJun 24, 2026
Easy to find from catalog
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
EZY
Site Experience FeedbackJun 24, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AYMM
Site Experience FeedbackJun 24, 2026
Wrong order and couldn't return in alloted time
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mari
Site Experience FeedbackJun 24, 2026
I really like the orange sandals and the Shirts and my Jean shorts that will look great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becki
Site Experience FeedbackJun 24, 2026
It was all great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BritBrat0911
Site Experience FeedbackJun 24, 2026
Experience and products were of good value
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lynda
Site Experience FeedbackJun 24, 2026
Always good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Nice
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Taggie88
Site Experience FeedbackJun 24, 2026
The website much improved;however the availability for booths are limited. I was searching for Taupe flat heel extra wide calf boots none to be found..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Casandra
Post-Delivery FeedbackJun 24, 2026
First I do tell family and friends about about how easy it is to order items and can return items just as easy. No problems with your business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Tammy
Site Experience FeedbackJun 24, 2026
Its a good website
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
SuzyQ
Site Experience FeedbackJun 24, 2026
It was easy and straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJun 24, 2026
It went well. I have cute new summer shoes!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 24, 2026
No comments at this time
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
franny
Site Experience FeedbackJun 24, 2026
masseys have a great product with even better prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twocats
Site Experience FeedbackJun 24, 2026
The website is transparent and very much user friendly--especially the checkout process.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Maureen
Site Experience FeedbackJun 24, 2026
It was great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Great to use my coupons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10