Masseys Reviews - 4,899 Post-Delivery Reviews - 9.4/10
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,033
jen
Site Experience FeedbackJun 23, 2026
I have no complaints u have all taken care of an everything is in its rightful order
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nivniv
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tchristy
Site Experience FeedbackJun 23, 2026
It was a good experience.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
NicoleJJ
Site Experience FeedbackJun 23, 2026
The site is easy to navigate. The merchandise is displayed clearly and attractively. There is a large selection of merchandise in attractive and current styles.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Albertoprpazdelalma
Site Experience FeedbackJun 23, 2026
Excelente fácil de accesar Sitio Seguro y confiable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
My order came on the day it was scheduled to arrive and my order was everything indicated in the catalog.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
AJ
Site Experience FeedbackJun 23, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becki
Site Experience FeedbackJun 23, 2026
It was so easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Was pretty easy but a lot of products to view. Prices a bit high
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Claudia
Site Experience FeedbackJun 23, 2026
Very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tressie
Site Experience FeedbackJun 23, 2026
Good. Nice online discount
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Red
Site Experience FeedbackJun 23, 2026
Great experience today. I was able to find what I was looking without a problem
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nettnett
Site Experience FeedbackJun 23, 2026
Easy to navigate, great quality, amazing products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SuziQ
Site Experience FeedbackJun 23, 2026
Only disappointed that all of the shoes i looked at do not come in half sizes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Martinezjk
Site Experience FeedbackJun 23, 2026
Credit approval
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MICKEY
Site Experience FeedbackJun 23, 2026
THE GOOD-FOUND THE ITEM I WAS LOOKING FOR.THE BAD-I WANT GET IT FAST ENOUGH!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LoLo
Site Experience FeedbackJun 23, 2026
Found what I was looking for no problem. Just wish they had more in my size would have bought more if you had more in my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
My shopping experience has been great and ver satisfying.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiney
Site Experience FeedbackJun 23, 2026
seamless and easy, very user friendly and I can always find a great deal.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queenie
Site Experience FeedbackJun 23, 2026
Excellent
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
CC
Site Experience FeedbackJun 23, 2026
The site says free shipping until 6/24 it didn’t give it to me it said it was expired
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 23, 2026
Regularly when I do website I already have an mind what I want
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilith 🖤
Site Experience FeedbackJun 23, 2026
Site is easy-to-use, no issues with past orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackJun 23, 2026
The experience was easy, the app easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Masses always has good selections
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lena
Site Experience FeedbackJun 23, 2026
very good website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Massey has just the right item
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joey
Site Experience FeedbackJun 23, 2026
Very easy to order and very reliable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackJun 23, 2026
This is a new site for me. So far so good.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sweetie
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
JG
Site Experience FeedbackJun 23, 2026
It was easy and quick process.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BJ Gamble
Site Experience FeedbackJun 23, 2026
Nice experience and easy to navigate. I love the big selection of shoes.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chrissy
Site Experience FeedbackJun 23, 2026
Very easy website to search items I’m looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackJun 23, 2026
Super easy to find and check out, I was getting a little discouraged over not finding a wide shoe for my CNA job but ended up getting the hokas
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
VONNIE
Site Experience FeedbackJun 23, 2026
ILOVE THIS STORE AND EVERYTHING IT HAS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charla
Site Experience FeedbackJun 23, 2026
Great experience……So easy to shop and order on Masseys! Nice surprise to see additional sale pricing on a few items that I had already picked out and allowed me to add to my order!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
Shipping is rather high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RyleesMom
Site Experience FeedbackJun 23, 2026
It was a good shopping experience today I found just what I was looking for at a great price plus a couple of other things
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cheyanne
Site Experience FeedbackJun 23, 2026
Sood no trouble finding what I wanted on the first try
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sunshine
Site Experience FeedbackJun 23, 2026
I love shopping with Massey’s.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ruth
Post-Delivery FeedbackJun 23, 2026
Website is easy to navigate and the check out process is smooth!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Online Shopper
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Tee Cee
Site Experience FeedbackJun 23, 2026
Everything went well ordering was very easy and I love dealing with this Sierra company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
classy67
Site Experience FeedbackJun 23, 2026
Check out was easy. Good selection of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JD
Site Experience FeedbackJun 23, 2026
Great experience. Easy to use and view products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Baboo
Post-Delivery FeedbackJun 23, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
jules
Site Experience FeedbackJun 23, 2026
i was pleased to b offered 20 percent off and free shipping ty
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lady R
Post-Delivery FeedbackJun 23, 2026
I already have.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9