Masseys Customer Reviews
Masseys holds a 9.4/10 overall rating and 4,992 verified post-delivery reviews on Bizrate.
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 89% |
 Neutral | 7% | 7% |
 Negative | 6% | 4% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 89% |
Neutral | 8% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.1 out of 10
Shipping Charges
Satisfaction with shipping charges
8.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 44,495
Papotito
Post-Delivery FeedbackAug 5, 2026
Good experience and product quality.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Online Shopper
Post-Delivery FeedbackAug 5, 2026
I returned this because it didn't fit great
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
- On Time Delivery: 10
- Customer Support: N/A
Silver Fox.
Post-Delivery FeedbackAug 5, 2026
Fast service I really needed my package.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lina
Post-Delivery FeedbackAug 5, 2026
I just love the denim shoes with charms. They are perfect to add to my wardrobe,
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Post-Delivery FeedbackAug 5, 2026
I was very much satisfied with my purchase and would buy something else from Masseys. It came on time, no problems, with stood one of the most valued item that I know would not tear, break, fall apart. I trust buying from you guys again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
LinnLynn
Post-Delivery FeedbackAug 5, 2026
My box arrived unsealed and open ( the first part of order). Not knowing what was included (invoice a little confusing), I wasn’t sure if something was missing. The next day I received the 2nd of two boxes. It was completely , securely sealed. I had checked my emails the day before and it stated that part of my order had shipped, but at the time when I checked my email, the second package had not been shipped. I’m just glad I received all of my order inspite of the open box delivery.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Coco
Post-Delivery FeedbackAug 5, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Items fit well, nicely made and Delivered on time
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: N/A
Happy Customer
Post-Delivery FeedbackAug 5, 2026
I love the credit plan Masseys offers. It enables me to get the brand name shoes I love. I also purchase gifts for my children and grandchildren. Massey's is fabulous!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
San
Post-Delivery FeedbackAug 5, 2026
Masseys has all high quality mechadise and it always arrives on time. You can prder by email which makes it easy to shop
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 5, 2026
Love them all! I get my shoes only from Masseys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
betty
Post-Delivery FeedbackAug 5, 2026
.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lynn
Post-Delivery FeedbackAug 5, 2026
I highly recommend Masseys to all my friends at work everytime they saw me wearing my hoka shoes and I also told them that its very convenient to order online. I am one happy customer with all my purchases from Masseys and even want to order more if they only increase my credit.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Lori
Post-Delivery FeedbackAug 5, 2026
The size I ordered was too small so I had to order a big bigger size
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 9
Gram
Post-Delivery FeedbackAug 4, 2026
I found shoes that I like and ordered 2 colors!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Vo
Post-Delivery FeedbackAug 4, 2026
Great service, quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Jeano
Post-Delivery FeedbackAug 4, 2026
Friend suggested hey dude was a good brand
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
Mama
Post-Delivery FeedbackAug 4, 2026
It was a pleasant experience to order from Masseys. My order was handled correctly & efficiently. I was looking for bras for my daughter & myself.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Miramay
Post-Delivery FeedbackAug 4, 2026
My experience shopping online with masseys was so easy, especially with checking out everything went smoothly. My product were delivered as plan. You should try them out!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Lillian
Post-Delivery FeedbackAug 4, 2026
I ordered a boot however, it wasn't the same as the picture of the boot. I honestly believe that the wrong item was ordered so I returned the product. But the clothes are smaller than the clothes from other places and that is why purchasing clothes didn't work for me
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Patty
Post-Delivery FeedbackAug 4, 2026
Shoes don’t always fit me. They have to be low cut so my arch fits or crisscross to fit. Sometimes that doesn’t always help
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chris
Post-Delivery FeedbackAug 4, 2026
Love the products. They're perfect.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
Eve
Post-Delivery FeedbackAug 4, 2026
When I place an order always get it on time and items are what expected
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Post-Delivery FeedbackAug 4, 2026
Brooks sneakers came quick and I went over my credit but u extended it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Greatgrandma
Post-Delivery FeedbackAug 3, 2026
Yes I do tell friends and family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Tricie
Post-Delivery FeedbackAug 3, 2026
I purchased two pair of shoes that were on sale. The shoes were of cheap quality and to large. The skirt was also of cheap quality but the tee shirt was nice.
- Overall Rating: 5
- Would Shop Here Again: 2
- Likelihood To Recommend: 3
- On Time Delivery: 8
- Customer Support: 7
Hope
Site Experience FeedbackAug 3, 2026
The selection, prize, and the quality is great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
I had a problem I called the store the rep was some what helpful I figured it out
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sil
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Thanks!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
I get alot of compliments on the items I purchased from you. The quality is superior and the choices are plentiful. I have recommended Masseys to several of my friends.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Online Shopper
Site Experience FeedbackAug 3, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Muffin
Site Experience FeedbackAug 3, 2026
I love the website it gives good quality an is on time with delivery
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bee
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
i was a little set back about the shipping cost which i thought was a little muck
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
JRLove
Site Experience FeedbackAug 3, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DEBRA ANN
Site Experience FeedbackAug 3, 2026
The only problem that I have wit y'all website that it won't let me pay on the website with the same card information that I PAY ON THE PHONE WITH WHY IS THAT I HOPE YOU ALL PLEASE CORRECT THAT REAL SOON .THANHS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelly
Post-Delivery FeedbackAug 3, 2026
Whenever a friend is looking for good shoes or boots I will always recommend you company. Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kim
Site Experience FeedbackAug 3, 2026
Shopping online was quick and easy. Checkout was quick.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Putter
Site Experience FeedbackAug 3, 2026
I love the website.Shopping is very easy.I do wish though that you would not put my credit amount on the back of your Catalogs that you put in the mail.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cherokee
Site Experience FeedbackAug 3, 2026
Overall always pleased with purchases!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Thumper1497
Site Experience FeedbackAug 3, 2026
I think so far so good not really sure yet new to this site
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
elaine
Site Experience FeedbackAug 3, 2026
i am very happy with your products. Good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackAug 3, 2026
No bad experience I absolutely shared with friends and family where I purchased my shoes I’m looking for a short gladiator sandle
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 7
- Customer Support: 9
tiny
Post-Delivery FeedbackAug 3, 2026
Yes I will tell my friend product was please with
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Angie
Site Experience FeedbackAug 3, 2026
All good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Judy
Site Experience FeedbackAug 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackAug 3, 2026
Shipping cost. Why is there never free shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackAug 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10