Masseys Reviews - 4,891 Post-Delivery Reviews - 9.4/10
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 87% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,075
neenee
Site Experience FeedbackJun 20, 2026
very easy to navigate.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Nate
Site Experience FeedbackJun 20, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Shawna
Site Experience FeedbackJun 20, 2026
None
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dfore37
Site Experience FeedbackJun 20, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiny
Site Experience FeedbackJun 20, 2026
I love Massey, I like there styles on cloth and the price is good .they have aways had what I've been looking for or close to it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terr
Site Experience FeedbackJun 20, 2026
Hug b
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
bigsis
Post-Delivery FeedbackJun 20, 2026
I BROUGHT SEVERAL ITEMS TO WAER FOR SEVERAL DIFFERENT OCASSIONS WORK, CHURCH AND SOCIAL ENGAGMENT EVERYTHING FITTED COMFORTABLE. I HAVE NO COMPLAINTS ABOUT FIT. I LIKE THE PAYMENT PLAN WHICH FITS MY BUGGET. I HAVE RECOMMENDED MASSEYS TO MY ADULT CHILDREN AND A FEW FRIENDS WHO REQUIRES SHOES AND CLOTHING SIZES THAT MASSEYS CARRY.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Jeannie G.
Site Experience FeedbackJun 20, 2026
I had a very easy time navigating I went to Clarence and bought shoes overalls beautiful gifts
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ccee
Site Experience FeedbackJun 20, 2026
The website is easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 20, 2026
I’ve have great great experiences with your company.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ning
Site Experience FeedbackJun 20, 2026
Hope shipping fee is free. At least for $50 cost.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Wonderful site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Great as always!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mickey
Site Experience FeedbackJun 20, 2026
The shopping experience today was informative helpful and full of choices and good pricing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lauri
Site Experience FeedbackJun 20, 2026
I have been a loyal customer of Masseys for many years and have consistently been impressed with the quality of the footwear I have acquired. I particularly appreciate the diverse selection, which invariably offers options that align with my specific style preferences.Thanks so much!!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 20, 2026
It's fine
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
i have nothing bad to say about Masseys… i always find beautiful clothing at great prices… shipping is never a problem either
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Vice
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackJun 20, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
so far so good
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
janny
Site Experience FeedbackJun 20, 2026
interaction was outstanding
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rell
Site Experience FeedbackJun 20, 2026
I love this website
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mars
Site Experience FeedbackJun 20, 2026
I love shopping at Masseys. Good quality at a fair price. Shipping is also fair. I like the wide variety of brands & also enjoy customer reviews. You get what you pay for & Masseys never disappoints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
My experience was easy and good in finding the sizing
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Love shopping macey
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 20, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sally may
Site Experience FeedbackJun 20, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sarah lee
Site Experience FeedbackJun 20, 2026
Good overall selection of shoes.and easy check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Son1klk
Site Experience FeedbackJun 20, 2026
Easy to access and operate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Exelente compra, productos de calidad
Site Experience FeedbackJun 20, 2026
Son Excelentes, muchas gracias.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kakes
Site Experience FeedbackJun 20, 2026
Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ColleenD
Site Experience FeedbackJun 20, 2026
Everything was perfect and convenient and very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lover of shoes
Site Experience FeedbackJun 20, 2026
Easy to place orders. Prices were within my budget.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
little sister
Site Experience FeedbackJun 20, 2026
I like the website cuz it's easy to navigate & easy to place an order & pay. Masseys always has a good selection of merchandise. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fidget
Site Experience FeedbackJun 20, 2026
I hate surveys
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Cheley
Post-Delivery FeedbackJun 20, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
tam
Site Experience FeedbackJun 20, 2026
awesome
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Dino
Post-Delivery FeedbackJun 20, 2026
Ordered through Internet from book. It was so easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
VICKIB
Site Experience FeedbackJun 20, 2026
Everything was just perfect and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Wishesorweeds
Site Experience FeedbackJun 20, 2026
I am a single mother who works very hard and I need new shoes to stand all day at work...i dont have the money to spend on myself all.at once so this is literally a God send
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
P Rice
Site Experience FeedbackJun 20, 2026
Always a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kia
Site Experience FeedbackJun 20, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SugaPlum
Site Experience FeedbackJun 20, 2026
The products needs more of sizes and more colors.And special discounts.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellen
Site Experience FeedbackJun 20, 2026
User friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Too many interruptions from your end
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 20, 2026
I enjoyed the site. It was easy to access and find what I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gina
Site Experience FeedbackJun 20, 2026
I love the quality of the things I have ordered an its very easy to shop on line
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nice one
Site Experience FeedbackJun 20, 2026
Quality clothing and on time
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rachett
Post-Delivery FeedbackJun 20, 2026
It was perfect and I have shared with work friends
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: N/A