Masseys Reviews - 4,873 Post-Delivery Reviews - 9.4/10
Masseys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Circle of Excellence
6 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 7% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.3 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
8.9 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.6out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 89% | 88% |
Neutral | 8% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9 out of 10
Shipping Charges
Satisfaction with shipping charges
8 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for Masseys
Showing 1 - 50 of 46,182
Online Shopper
Site Experience FeedbackJun 15, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tinyhope Dee
Site Experience FeedbackJun 15, 2026
I was looking for a pair of sketchers slip in shoes. Although I found several I liked, I narrowed it down to one pair. I needed a black pair because I am will be doing my dad's yard work since he is terminally ill. I wanted shoes specifically for this purpose. Masseys had the perfect pair.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Swoops
Site Experience FeedbackJun 15, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crystal Lynn
Site Experience FeedbackJun 15, 2026
I've been ordering from masses I shouldn't be put on a credit pending approval when I've been ordering from your site with no issues whatsoever. I feel that should apply to newbies if your company is going to continue to do so.
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Angie
Site Experience FeedbackJun 15, 2026
First order in a long time. Looking forward to receive it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
wynda
Site Experience FeedbackJun 15, 2026
It was easy to find what I was looking for and check out was fast.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
zissy
Site Experience FeedbackJun 15, 2026
I was a little frustrated because some of the items, I wanted was not in my size or the color I wanted was not available. otherwise, everything else was okay.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sandy
Site Experience FeedbackJun 15, 2026
I found it easy to navigate.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Great Experience
Site Experience FeedbackJun 15, 2026
Great experience with user friendly site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Shipping fee is too excessive..
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TB
Site Experience FeedbackJun 15, 2026
I love the Masseys shopping site. I get a catalog and mark what I like then go to the website and shop. If what I want isn't available, I can mark it on my wishlist
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nam Vet
Site Experience FeedbackJun 15, 2026
Ordering is very easy, shipping could be a couple of dollars cheaper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zory
Site Experience FeedbackJun 15, 2026
I like the website is convenient for me in their prices and to pay monthly. I also like it because they have good quality merchandise.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
The website is easy to navigate
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Dee
Site Experience FeedbackJun 15, 2026
Everything meets my needs as far as I can see, except shipping fees will be considered before my next purchase. Hopefully if anything needs to be returned there will be no problems. My past purchases were very satisfying!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kelly
Site Experience FeedbackJun 15, 2026
Pleasant
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 15, 2026
My experience I have no complaints only need more variety to choose from
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marshall
Site Experience FeedbackJun 15, 2026
It was really easy to order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaclyn
Site Experience FeedbackJun 15, 2026
I had a very good experience navigating the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Gggfffffc.
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Donnae
Site Experience FeedbackJun 15, 2026
Super easy & quick to manage.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mhie
Site Experience FeedbackJun 15, 2026
I have always found a great selection of shoes that had good prices at Masseys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Marlene
Site Experience FeedbackJun 15, 2026
I looked for Beezees and it came up
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Peg
Site Experience FeedbackJun 15, 2026
Smooth and easy transaction to check out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
I love it
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Demi
Site Experience FeedbackJun 15, 2026
my overall exsperience was very easy and fun. i didnt find anything bad or dificuty about the exsperience,.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peg
Site Experience FeedbackJun 15, 2026
For the most part it was good, but your pagebkeep freezing.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 15, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Draco
Site Experience FeedbackJun 15, 2026
Overall very satisfied no complaints well laid out easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lisa
Site Experience FeedbackJun 15, 2026
I have no complaints so far it's been perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
LoLo
Site Experience FeedbackJun 15, 2026
My experience on the website was okay. It was fairly easy to navigate and I was able to find some items, but the site was sometimes slow and the search results were not always accurate. Improving speed and search filters would make the experience better
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJun 15, 2026
It is a great place to shop and I will recoomend this place to my friends to shop online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Trudy T
Site Experience FeedbackJun 15, 2026
Very easy, really like how easy it is to navigate the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MzCourtney
Site Experience FeedbackJun 15, 2026
Good just wish there were more items to choose from.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joha
Site Experience FeedbackJun 15, 2026
For my first time it was good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Massey Lover!
Site Experience FeedbackJun 15, 2026
I love the quality of your shoes and the fit is perfect for me! I would love to try your handbags and clothing but to me they are too expensive!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Retiree
Site Experience FeedbackJun 15, 2026
The website should be more user friendly when the email has to be changed.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 15, 2026
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BIGG DOGG
Site Experience FeedbackJun 15, 2026
I REALLY DO ENJOY SHOPPING WITH YALL.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Peace Way
Site Experience FeedbackJun 15, 2026
I enjoy shopping with Massey. However, I dislike that the sales doesn't not apply to the option size of the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary58
Site Experience FeedbackJun 15, 2026
Perfect!!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Firsttimer
Site Experience FeedbackJun 15, 2026
The experience was much easier than expected. i will be shopping on line more often.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 15, 2026
It changed a lot
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
B.Jimenez
Site Experience FeedbackJun 15, 2026
They offer stylish products in my size.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Roxy
Site Experience FeedbackJun 15, 2026
Love to shop on line its very easy good quality
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
None
Site Experience FeedbackJun 15, 2026
It was as easy as ever! Thank you.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
BJ
Site Experience FeedbackJun 15, 2026
IT WAS SO EASY THANK THANK U
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10