MAC Cosmetics Customer Reviews
MAC Cosmetics holds a 8.9/10 overall rating and 6 verified post-delivery reviews on Bizrate.
MAC Cosmetics Rating
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Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 50% | 50% |
 Neutral | 50% | 50% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
8.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 67% | 62% |
Neutral | 19% | 23% |
Negative | 15% | 15% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.5 out of 10
Design of Site
Satisfaction with the look and design of the site
8.6 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 66
Nancy
Site Experience FeedbackOct 16, 2026
Votre site est bien conçu ! Le seul hic, votre site est très lent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Justine
Site Experience FeedbackOct 14, 2026
J'ai dû racheter un fond de teint poudre Studio fix car la couleur que je porte depuis plus de 20 ans (N5) est arrivée chez moi complètement différente, extra pâle, elle ne me convient pas du tout, mais vraiment pas du tout. J'ai cru avoir fait une erreur... mais non, c'est bien un N5. Après recherche, j'ai compris que les teintes avaient changé récemment. Néanmoins, je me suis fait prendre, l'ayant acheté sur le site de Sephora. 55$ dans les poubelles... c'est ordinaire. Donc non, mon expérience n'a pas été satisfaisante, malheureusement.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Jenn
Site Experience FeedbackOct 12, 2026
tres bon
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Vicky
Site Experience FeedbackOct 8, 2026
Belle expérience comme avant j'achetais toujours à la Baie je ne savais pas où retrouver les produits MAC.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
MHG
Site Experience FeedbackOct 8, 2026
Je trouve le site toujours très lent. Le clavardage ne fonctionne pas.
- Overall Rating: 3
- Would Shop Here Again: 9
- Likelihood To Recommend: 7
Audrey
Site Experience FeedbackOct 7, 2026
Votre site est très lent et en plus, j'avais un code pour un rabais de 15% et il n'a pas été appliqué. Votre service à la clientèle par téléphone et chat est horrible. Par contre, en magasin, c'est parfait.
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
sr
Post-Delivery FeedbackSep 22, 2026
la livraison a été extrêmement longue, mon colis étant en attente dans ma propre ville 3 jours avant qu'il ne me soit livré...
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 1
- Customer Support: N/A
Online Shopper
Site Experience FeedbackSep 8, 2026
Certains produits ne sont pas disponible en ligne,
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 6, 2026
Bon
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
sr
Site Experience FeedbackSep 5, 2026
plusieurs erreurs de langue (anglais mélangé au français) et syntaxe de phrases erronées.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackAug 23, 2026
Excellent service en boutique a Quebec place ste-Foy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackAug 6, 2026
Bonne expérience globale
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MG
Site Experience FeedbackAug 5, 2026
Had a little trouble to find what I was looking for, but finally find it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dada
Post-Delivery FeedbackAug 5, 2026
J’aime vos produits le personnel toujours gentils Ce qui me désole vos quantités de produits dans vos formats ont diminuer.Je regarde d’autre marques les formas sont plus gros.Attention à cela pas bon pour vous ça nous fait regarder d’autre marques
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: N/A
Julie
Site Experience FeedbackAug 1, 2026
Très bon service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
maccccc
Site Experience FeedbackJul 24, 2026
super clair
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Geneviève
Site Experience FeedbackJul 17, 2026
Promotion pour ma fête gloss non collant épuisé
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Harja
Post-Delivery FeedbackJul 8, 2026
Lovely color, not sticky and hydrating.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kiki
Post-Delivery FeedbackJun 25, 2026
Site facile à utiliser, livraison et suivi de la commande efficace.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 22, 2026
Your website is slow and lags. It’s always reloading and it’s frustrating!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RJ
Site Experience FeedbackJun 20, 2026
Why no Quick preview for shades of product ?
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Bon
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Cricri
Site Experience FeedbackJun 7, 2026
Bonne expérience d'achat en ligne, simple et efficace.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peach
Site Experience FeedbackMay 31, 2026
La seule chose que j’aime ps sur le site est la longueur du download des page est des produits ça devient un magasinage en longeur
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Milou
Site Experience FeedbackMay 19, 2026
Excellent produits !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackApr 24, 2026
Facilité très grande pour trouver mon produit spécifique. Très belles images. Prix bien visible. Indications claires pour le prix minimal pour livraison gratuite. Cadeau de bienvenue intéressant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackApr 12, 2026
Bon produit prix raisonnable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LaBaie
Site Experience FeedbackApr 7, 2026
Tellement de problèmes pour pouvoir passer à la caisse!!!!!
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
Champagne
Site Experience FeedbackApr 5, 2026
Facile
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From MAC Cosmetics
Thank you for your feedback. We appreciate your suggestion for a guided questionnaire to help customers identify the best air purifier for their needs. We’d also like to mention that our customer service team is available 24/7 by ...
Read full response »Mon avis
Site Experience FeedbackMar 25, 2026
Il serait bien de faire des suggestion/ recommandation de crayon couleur vs les rouges à lèvres sélectionnés
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackMar 24, 2026
C’est facile à naviguer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manouche70
Post-Delivery FeedbackMar 15, 2026
Site convivial.
- Overall Rating: 8
- Would Shop Here Again: 1
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Online Shopper
Site Experience FeedbackMar 14, 2026
Tout a bien été merci
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Caroline
Site Experience FeedbackMar 14, 2026
Excepted that my shade in the refill option of powder foundation was not available at any of your stores (except 1 far away with no delivery option) and online i found that the site was easy to navigate
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
wissal
Site Experience FeedbackMar 10, 2026
The prices in canada in comparaison with other countries are cheeper , i like to shop from this site
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackMar 9, 2026
Excellent produit très satisfaite
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackMar 8, 2026
Greatness
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 7
Aucun
Site Experience FeedbackMar 5, 2026
Je trouve la navigation sur le site est vraiment très lente
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ju
Site Experience FeedbackMar 3, 2026
L'expérience était plutôt bonne et j'aime beaucoup vos produits, cependant je n'arrive jamais à me connecter à mon compte en ligne quand je fais mes achats. Donc je regrette encore une fois de ne pas avoir pu inscrire mes achats et obtenir mes points clients sur mon compte.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Maggie
Site Experience FeedbackMar 2, 2026
User friendly site. Great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crig
Site Experience FeedbackFeb 23, 2026
Au début je voyais juste l'option avec Uber et je ne voulais pas ça.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caro
Site Experience FeedbackFeb 21, 2026
Première expérience sur le site. Habituellement, je me rends directement en succursale. La gratuité des frais d'expédition après 35 $ est un incitatif à acheter en ligne.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anma
Site Experience FeedbackFeb 17, 2026
Image des couleurs sur différents types de peau très pratique
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
so
Site Experience FeedbackFeb 9, 2026
le site se recharge difficilement les infos manquent de clarté l’emploi du « tu » au lieu du « vous » est questionnable j’ai perdu mes récompenses (points accumulés) en janvier 2025 et 2026?
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gen
Site Experience FeedbackFeb 9, 2026
Je n'ai pas été en mesure d'appliquer le 15 % sur ma première commande.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJan 30, 2026
Nil
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJan 28, 2026
Difficulty having English Canada option.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Ge
Site Experience FeedbackJan 25, 2026
Bon
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mimi
Site Experience FeedbackJan 23, 2026
Everything is perfect products, service…..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackDec 31, 2025
18
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8