MAC Cosmetics Customer Reviews
MAC Cosmetics holds a 9.1/10 overall rating based on 5 verified post-delivery reviews on Bizrate.
MAC Cosmetics Rating
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
8.4out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 100% | 100% |
 Neutral | 0% | 0% |
 Negative | 0% | 0% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
8.9 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
7.9 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
8.9 out of 10
Returns Process
Satisfaction with the returns process
Not yet rated
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.6out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 43% |
Neutral | 16% | 43% |
Negative | 4% | 14% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.6 out of 10
Design of Site
Satisfaction with the look and design of the site
8.7 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.8 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
9.3 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 57
Geneviève
Site Experience FeedbackJul 17, 2026
Promotion pour ma fête gloss non collant épuisé
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Harja
Post-Delivery FeedbackJul 8, 2026
Lovely color, not sticky and hydrating.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Kiki
Post-Delivery FeedbackJun 25, 2026
Site facile à utiliser, livraison et suivi de la commande efficace.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Online Shopper
Site Experience FeedbackJun 22, 2026
Your website is slow and lags. It’s always reloading and it’s frustrating!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RJ
Site Experience FeedbackJun 20, 2026
Why no Quick preview for shades of product ?
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 20, 2026
Bon
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Cricri
Site Experience FeedbackJun 7, 2026
Bonne expérience d'achat en ligne, simple et efficace.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Peach
Site Experience FeedbackMay 31, 2026
La seule chose que j’aime ps sur le site est la longueur du download des page est des produits ça devient un magasinage en longeur
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Milou
Site Experience FeedbackMay 19, 2026
Excellent produits !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Charlie
Site Experience FeedbackApr 24, 2026
Facilité très grande pour trouver mon produit spécifique. Très belles images. Prix bien visible. Indications claires pour le prix minimal pour livraison gratuite. Cadeau de bienvenue intéressant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lori
Site Experience FeedbackApr 12, 2026
Bon produit prix raisonnable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LaBaie
Site Experience FeedbackApr 7, 2026
Tellement de problèmes pour pouvoir passer à la caisse!!!!!
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 9
Champagne
Site Experience FeedbackApr 5, 2026
Facile
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
From MAC Cosmetics
Thank you for your feedback. We appreciate your suggestion for a guided questionnaire to help customers identify the best air purifier for their needs. We’d also like to mention that our customer service team is available 24/7 by ...
Read full response »Mon avis
Site Experience FeedbackMar 25, 2026
Il serait bien de faire des suggestion/ recommandation de crayon couleur vs les rouges à lèvres sélectionnés
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackMar 24, 2026
C’est facile à naviguer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manouche70
Post-Delivery FeedbackMar 15, 2026
Site convivial.
- Overall Rating: 8
- Would Shop Here Again: 1
- Likelihood To Recommend: 8
- On Time Delivery: 8
- Customer Support: 8
Online Shopper
Site Experience FeedbackMar 14, 2026
Tout a bien été merci
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Caroline
Site Experience FeedbackMar 14, 2026
Excepted that my shade in the refill option of powder foundation was not available at any of your stores (except 1 far away with no delivery option) and online i found that the site was easy to navigate
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
wissal
Site Experience FeedbackMar 10, 2026
The prices in canada in comparaison with other countries are cheeper , i like to shop from this site
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackMar 9, 2026
Excellent produit très satisfaite
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackMar 8, 2026
Greatness
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: N/A
- On Time Delivery: N/A
- Customer Support: 7
Aucun
Site Experience FeedbackMar 5, 2026
Je trouve la navigation sur le site est vraiment très lente
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ju
Site Experience FeedbackMar 3, 2026
L'expérience était plutôt bonne et j'aime beaucoup vos produits, cependant je n'arrive jamais à me connecter à mon compte en ligne quand je fais mes achats. Donc je regrette encore une fois de ne pas avoir pu inscrire mes achats et obtenir mes points clients sur mon compte.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Maggie
Site Experience FeedbackMar 2, 2026
User friendly site. Great products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Crig
Site Experience FeedbackFeb 23, 2026
Au début je voyais juste l'option avec Uber et je ne voulais pas ça.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caro
Site Experience FeedbackFeb 21, 2026
Première expérience sur le site. Habituellement, je me rends directement en succursale. La gratuité des frais d'expédition après 35 $ est un incitatif à acheter en ligne.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anma
Site Experience FeedbackFeb 17, 2026
Image des couleurs sur différents types de peau très pratique
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
so
Site Experience FeedbackFeb 9, 2026
le site se recharge difficilement les infos manquent de clarté l’emploi du « tu » au lieu du « vous » est questionnable j’ai perdu mes récompenses (points accumulés) en janvier 2025 et 2026?
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gen
Site Experience FeedbackFeb 9, 2026
Je n'ai pas été en mesure d'appliquer le 15 % sur ma première commande.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJan 30, 2026
Nil
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJan 28, 2026
Difficulty having English Canada option.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Ge
Site Experience FeedbackJan 25, 2026
Bon
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mimi
Site Experience FeedbackJan 23, 2026
Everything is perfect products, service…..
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackDec 31, 2025
18
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Cynthia
Site Experience FeedbackDec 31, 2025
Le site web est lent et fonctionnait tres mal sur le téléphone. Finalement sur l'ordi c'est mieux.
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maizena
Site Experience FeedbackDec 30, 2025
Navigation could really be optimized for cells. Also, it was hard to be able to know what kind of discounts and coupons I could use.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Lene
Site Experience FeedbackDec 24, 2025
Le site a bien bogue pendant plusieurs minutes puis pouf il a fonctionné
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 29, 2025
Bonne expérience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackNov 29, 2025
C’est difficile de magasiner sur le site pcq mon compte se déconnecte souvent.jai du me reconnecter plusieurs fois bref ça été difficile de finir mon magasinage !
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lilyne
Site Experience FeedbackNov 29, 2025
Impossible d'accès a la gamme pro , on devrait avoir le droit si on veut mettre le prix. Difficile de retrouver les produits selon la courante désirée. Vos prix ont exposés ces dernières années, il plus intéressants d'aller dans les ventes car vos promotions ne sont pas comparables.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gaby
Site Experience FeedbackNov 27, 2025
Très satisfaite de la qualité des produits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mariepiergam
Site Experience FeedbackNov 25, 2025
C’était très simple !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 24, 2025
Bon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vavie
Site Experience FeedbackNov 22, 2025
Bonne expérience D’achat en ligne .
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 22, 2025
Voir toutes les couleurs sur peau
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lovermac
Site Experience FeedbackNov 22, 2025
Ça fait 35 ans que j’utilise vos produits, j’aime la qualité et les prix.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oliviag75
Site Experience FeedbackNov 19, 2025
La navigation sur le site est facile. Je suis toutefois très déçue du fait que les points expirent rapidement. C'est l'un des pires programmes de récompense actuellement offert. Heureusement, les offres spéciales sont très intéressantes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lyly
Site Experience FeedbackNov 11, 2025
Très bons produits hydrofuges
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chat04
Site Experience FeedbackNov 9, 2025
Bon interaction et bon service
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Boheme
Site Experience FeedbackNov 1, 2025
Bons
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10