MAC Cosmetics Customer Reviews
MAC Cosmetics holds a 9.1/10 overall rating and 443 verified post-delivery reviews on Bizrate.
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2010 Winner Circle of Excellence
1 years
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Learn more about reviewsOverall Satisfaction:
9.1out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 79% | 78% |
 Neutral | 11% | 14% |
 Negative | 9% | 8% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.3 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.1 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
8.9out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.3out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 71% | 69% |
Neutral | 18% | 21% |
Negative | 10% | 10% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
8.6 out of 10
Design of Site
Satisfaction with the look and design of the site
8.8 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
8.9 out of 10
Clarity of Product Information
How clear and understandable was the product information
8.9 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9 out of 10
Variety of Shipping Options
Desired shipping options were available
9 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 3,505
Tame
Site Experience FeedbackOct 23, 2026
good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aanu
Site Experience FeedbackOct 23, 2026
Easy, I like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Red
Site Experience FeedbackOct 23, 2026
Well I like ordering online have had trouble in the past with getting my purchase paid for… today however I could not find how to get the statement ring with my order even though it said with purchase over 75 which mine was so hoping for the best…
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jac
Site Experience FeedbackOct 23, 2026
I buy items online in Canda website, because China does not have the same item. I hope M.A.C can align items in China marketing. Good day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rad
Site Experience FeedbackOct 23, 2026
Website is a bit glitchy on phone browser. Images reset, bounce around. With respect to products I wish there were more swatches on people of different skin tones, and that it would allow zooming in to get a better idea of the look of swatches on skin
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
AllisonT
Post-Delivery FeedbackOct 23, 2026
The delivery was a little slow. I think it was packed and ready to be shipped. It just sat there for a few days before it was picked up by the carrier. Once there got it it was quick. I think I'm just used to Amazons quick delivery service. The lipstick "Naughty Nude" is excellent quality as per normal Mac Cosmetics standards. Beautiful colour and overall amazing. I wouldn't expect anything else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: N/A
Aprillove
Site Experience FeedbackOct 23, 2026
Love Mac products good options and a quality product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Taith
Site Experience FeedbackOct 23, 2026
Website is perfect. The shades shown on skin color varieties makes selecting a breeze. Search tool is quick and efficient and pricing is a little high but understandably worth it. Thanks for my birthday present (from my husband) every November!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eirin
Site Experience FeedbackOct 23, 2026
I will always remember going to MAC at The Bay for many years; happy to be able to order online now.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Terry
Site Experience FeedbackOct 23, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 23, 2026
No issues at all. I usually just oder the same thing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CNB
Post-Delivery FeedbackOct 23, 2026
Love the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 23, 2026
I like being able to order products online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dangyey
Post-Delivery FeedbackOct 23, 2026
good discount just when I needed. Please add more freebies to loyal customers. like small lipstick, etc.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Des
Site Experience FeedbackOct 23, 2026
Websites slow and made the checkout experience frustrating. Studiofix product doesn't last as long with new formulation.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 23, 2026
I have bought from stores in a mall but never on line.......very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaz
Post-Delivery FeedbackOct 23, 2026
One item is missing, and the merchandise order is taking a long time.
- Overall Rating: 2
- Would Shop Here Again: 1
- Likelihood To Recommend: 2
- On Time Delivery: 2
- Customer Support: 2
Isabella
Site Experience FeedbackOct 22, 2026
good, just some products were out of stock and it can be frustrating such as ; M·A·CXIMAL SLEEK SATIN LIPSTICK / HOLIDAY shade : NAUGHTY NUDE... and also the shade ; caviar ( FIZZY FEELS LIP BALM ).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rach
Site Experience FeedbackOct 22, 2026
Easy to use, had all the products I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andie
Site Experience FeedbackOct 22, 2026
I wasn't sure if a replacement pallet for my foundation was even a possibility, but am very happy that it is. I'm saving money, and the environment, as I don't need to throw out the compact as well. It was easy to find on the website, which I really appreciate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 22, 2026
I ordered this product (3 bottles of foundation) early September. It was on sale but on back order. I called Mac today and they said the order was cancelled after 45 days..I was not made aware of that. I ordered 1 bottle at regular price today. I THINK MAC SHOULD HONOUR THE SALE PRICE since it was not available at that time.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lizzie
Site Experience FeedbackOct 22, 2026
it took a little while to log on, not sure why but wouldnt let me for about 30 mins. once I was able to, the transaction was flawless
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Sarah J
Site Experience FeedbackOct 21, 2026
I love the dark lipstick colours. However a lot of products I’d like to purchase are sold out as I buy when I need them not on impulse
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Scarlett
Site Experience FeedbackOct 21, 2026
The mobile site does freeze and refresh a lot, and I wish the try-on feature was enabled for the frost lipsticks. Otherwise, love the free shipping and love that you take PayPal. What happened to free samples at checkout for MAC Lovers?
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shaza
Site Experience FeedbackOct 21, 2026
i love how easy it is to reorder based on my purchase history
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
First Lady
Site Experience FeedbackOct 21, 2026
Just very easy and convenient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ALI
Post-Delivery FeedbackOct 21, 2026
My order took over a week to come. If I went to the store I would have got what I needed right away. I ran out of foundation and had nothing left to use. Then after a week my foundation went on sale for 30% off. I bought 2 extra ones on sale and they came a day after my first one arrived. I wanted to return my first one as I paid full price and use my other 2 but no receipt was given with my order when it arrived. And when it arrived my foundation was no longer on sale. Very frustrated with how long it took it wss over a week long. But my second order took a few days.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: 5
L
Site Experience FeedbackOct 21, 2026
its very slow. not sure if its the internet but takes long to load. also, it swtich pages. goes back to the main screen
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ré
Site Experience FeedbackOct 20, 2026
The site is very slow to load, other than that, very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
sara
Site Experience FeedbackOct 20, 2026
it’s fine website is a bit slow though
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackOct 20, 2026
love everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 20, 2026
no issues
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 20, 2026
Very good. It was nice having my purchase history listed, it made the shopping experience much easier. Website easy to navigate. I also liked how discounts were offered to loyal customers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
Prices up or the same for less or similar elsewhere. Humid eyeshadow being discontinued and the new ones smaller. I am over this enshitification and shrinkflation. I usually get 100 to 150 each purchase so this one being 35 may be my last.
- Overall Rating: 7
- Would Shop Here Again: 3
- Likelihood To Recommend: 3
JessNShaw
Site Experience FeedbackOct 19, 2026
Easy to use and very efficient I just noticed this morning that I was out of my fast response eye cream. I am happy that I was able to order through your website without any issue and I didn’t have to go to the mall so thank you for that. That itself is a 10 out of 10 😉
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 19, 2026
web page slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 18, 2026
I've ordered from this website multiple times and always type in my credit card CSV number correctly yet I always get a warning from my credit card provider, capital one, that the payment was declined and the CSV number was typed in wrong, but it wasn't and Mac still processes the payment. This has been happening for months now, get it fixed.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mya
Site Experience FeedbackOct 18, 2026
Satisfactory
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 18, 2026
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackOct 18, 2026
I enjoy using Mac products
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 18, 2026
My account password was not recognized. I did not recieve an email to re-set it. I created a new account. It was not recognized. Now I am locked out.
- Overall Rating: 4
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TH Smith
Site Experience FeedbackOct 17, 2026
couldn't find pro tools / empty palettes..?
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 17, 2026
Overall I love the website, but none of the Try on features were working, which was a little disappointing, would just bring me to a contact or error page
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sonia
Site Experience FeedbackOct 17, 2026
love the reward system and it was easy to find the eyeshadows but finding the specific brush i wanted want as easy. I find you send me too many emails. I unsubsribe but you keep sending them to me. I only want an email if its a big sale. I don't want product updates.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
AWESOME!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 17, 2026
Your website is slow and hard to navigate but I put up with it for the products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
Excellent experience as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TaraP
Site Experience FeedbackOct 16, 2026
easy to see items and "try on" colours
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
NCB
Post-Delivery FeedbackOct 16, 2026
looking for a largerbottle of the pro longwear. this bottle is too small. i want the biggest size possible.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
Online Shopper
Site Experience FeedbackOct 16, 2026
To be clear, I’m very fond of MAC products and in my effort to shop Canadian I’ll continue to shop here. However, your website is chunky and difficult to navigate, and I was excited about a birthday gift. I received an email today, and 2/3 of the lip colours are already sold out. Does having a birthday late in the year mean dregs? The website: if you click on a product, then go back it takes you to the start of the page. Or even sometimes removes the filters you put in place so you have to start again. and because it is difficult to scroll, you can easily select the wrong product! I’m only getting a blush I know I love today, so this won’t be a concern but I do love the ease of returning something if I need to. And I truly appreciate the complimentary shipping.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6