MAC Cosmetics Customer Reviews

Online Shopper

Jul 18, 2026

AWESOME!!!

Granmie

Jul 18, 2026

Good

JP

Jul 18, 2026

I did not receive sample options, which I truly enjoy in shopping on Mac. I also missed my birthday month which is always fun to shop at Mac in June. A busy month and missed it.

User4526

Jul 18, 2026

The website is awful. Doesn’t load well can see my last purchase item/colour. Very slow overall and no apply pay option.

Jeanna

Jul 17, 2026

Ok

Online Shopper

Jul 17, 2026

Please fix your birthday redeem function in the MAC accounts. The redeem free birthday gift call to action is not working. I tried on mobile and on desktop, and it doesn't add the free birthday gift to cart, the url it's pointing to is simply the checkout and doesn't actually add the product to your cart. I had to speak to 2 click to chat reps to try and get this resolved. The funny thing is I had the same issue last year, the birthday gift was out of stock, and then you cancelled my birthday order, so I had to speak to a rep as well to get my birthday gift. Thanks

Sade

Jul 17, 2026

I had checked out products in store. I made an in store purchase yesterday. There were a couple of products that I wanted to wear first to see if I liked them before purchase. I liked the lipstick and made the decision to purchase the bronzer and the lip pencil with assistance from AI. Also AI assisted with my in store purchase as it found MAC eyeshadows that would replace discontinued Bobbi Brown products

Jen

Jul 17, 2026

Experience as always was excellent.

Sydney

Jul 16, 2026

I had a positive experience, everything came quickly and without any issues. Would love an extension of cooler tones in lipstick formulas. And maybe some throwback shades. I think capitalizing off people’s nostalgia is a good marketing tactic. Timevault collections are usually very popular. Especially now when the economy is bad and people aren’t as interested in “new” products. They want to be able to see old products that they once loved or missed out on in the past. However keep the shades identical to the past. People know to compare them.

Manix

Jul 16, 2026

Products can be a little difficult to search

Lele

Jul 15, 2026

Fine and fast

Shi Ken

Jul 15, 2026

I've been a loyal MAC user since 1989. I love MAC. My store was downtown Vancouver, Robson- or close by. I'm getting priced out! It would be a wonderful inclusivity platform, if you offer a discount to people with disabilities on a fixed incomes? Then we could afford to keep looking fierce and fabulous! I understand inflation, unfortunately I am unable to work overtime.

Online Shopper

Jul 15, 2026

I joined your loyalty program and didn’t get my 15% discount and was saddened by it

Online Shopper

Jul 15, 2026

why offer products that are never in stock/very irritating

Jod

Jul 15, 2026

Notoriously slow site. Landing page is not easy to navigate. I can see how non-makeup artists would be overwhelmed.

Meme

Jul 14, 2026

Website experience good. I have had delivery problems in the past. Hopefully doesn't happen with this order.

Nat

Jul 14, 2026

I've been buying MAC for over two decades. I now live in a small town 3 hours away from the nearest MAC store. The website is easy to navigate and the quiz to help with shades is very helpful.

Anon

Jul 14, 2026

The selections I made such as "birthday gift" do not show in my shopping cart. It would be nice if this was displayed. Otherwise, a good experience all round.

SMichell

Jul 14, 2026

The black liners was what I expected. The purple liner not so much. The colour is not deep nor vibrants, just muted. A disappointment

Benafsha y

Jul 14, 2026

I love products from MAC cosmetics it s really good and I like it thank u 🙏

Jw

Jul 14, 2026

A lot of ivwntory is always out of stock. It doesn’t get replenished in store or online promptly. some products did not look as they appear online. You should be able to return products for a group of others toequate to same value

Lorissss

Jul 13, 2026

I wish the product colours gave recommendations for skin tones. It is difficult to pick a shade when not knowing whom it’s geared to.The closest MAC store to me had no stock of the shades I was interested in so I could not even go to the store to purchase product Also I figured a virtual assistant would be available 24/7 I guess my idea of a virtual assistant is incorrect. The pictures that show the shades on models arms should have the ability to make larger. Also when a customer’s closest store does not have the product in stock a customer should not be charged a delivery fee!

Liisa

Jul 13, 2026

Like the convenience of ordering online.

Pau

Jul 13, 2026

It was easy

Online Shopper

Jul 13, 2026

Quick and easy to make my purchase.

me

Jul 13, 2026

NA

Goldie

Jul 12, 2026

Convenient online experience fir those of us in smaller communities that do not offer MAC

Julesj74

Jul 12, 2026

Love ordering direct from MAC. Products are always great. Ordered the Paint Pot in Layin Low. Lasts all day, extremely blendable.

Online Shopper

Jul 11, 2026

Good

LS

Jul 11, 2026

Love my eye liner and so quick (2 days) and easy to order on line. Thank you

Online Shopper

Jul 11, 2026

The birthday gift would not load. Had to contact live chat for a case and then email (which I hope is received) with my order number.

Poncho Diva

Jul 11, 2026

I have been a Mac cosmetics customer for over twenty five years, I love the products I purchased. I live 5 hours from the closest Mac store so, being able to purchase online iis amazing.

Joy

Jul 11, 2026

I love my lipsticks. It’s all worth it that’s why I keep on buying them. Thank you MAC! ☺️❤️

gellips

Jul 11, 2026

Finally found my fav shade..as retail shops never have..delighted ..

ERIN

Jul 10, 2026

Website froze and reloaded a few times.

Alex

Jul 10, 2026

As MAC cosmetics is known for forward thinking cosmetics to help people achieve the best look, I was not disappointed to find the unique colour correcting shades from MAC. An easy and affordable find.

Non

Jul 10, 2026

Mi Ike website is always slow and constantly crashes/reloads for no particular reason

Online Shopper

Jul 10, 2026

When I put my order - I did not know one of the items wasn't available- I don't recall it saying it would be sent to me when it became available!

Online Shopper

Jul 10, 2026

Good

Tasha

Jul 10, 2026

I love MAC products and I'm always satisfied with the quality of the products.

Molly

Jul 10, 2026

I am extremely happy for the purchase But there was a question at the end. I was offered a free gift but at the end shopping bag shows only one item - which I purchased.

Jen

Jul 10, 2026

When I order for store pick up I never get my samples that are selected with my eligible purpose because they tell me that they don't have them.

Angie

Jul 10, 2026

Excellent product.

Ade

Jul 10, 2026

I was happy how my complaint about damaged product was handled and I got a replacement within few day. I am impressed with the swiftness of resolving the issue. I have been using MAC product for 25 years and I will continue to use. Thank you

Mish

Jul 10, 2026

No issues

Jess

Jul 10, 2026

I needed to change the address that the items were going to be shipped to, I contacted support just a few hours after placing the order.. I spoke to one rep who said they could help but then they left the online chat- then another rep who said that they couldn’t help. I was told to change my address with UPS- which was not possible, I had to redirect my parcel- drive and hour to pick it up, but then I could not pick it up because I didn’t have id with the incorrect address on it. I tried every step of the way to correct my issue, but no one would help. Poor customer service.

Amirah

Jul 9, 2026

It was so good

Manu

Jul 9, 2026

Products are good .but I am not happy with lipstick.i want super stay lipsticks but its not that kind

Online Shopper

Jul 9, 2026

Hard to redeem birthday gift

MAC girl

Jul 9, 2026

Site kept emptying my cart as I tried to process the purchase!