MAC Cosmetics Reviews - 2,465 Post-Delivery Reviews - 9/10
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 83% |
 Neutral | 9% | 7% |
 Negative | 10% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 58,070
Marcy
Site Experience FeedbackJun 25, 2026
Website is good and straight forward to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Glossy girl
Site Experience FeedbackJun 25, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eli
Site Experience FeedbackJun 25, 2026
Very good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eli
Site Experience FeedbackJun 25, 2026
Extremely easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ané
Site Experience FeedbackJun 25, 2026
It was nice a little slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jbo
Site Experience FeedbackJun 25, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Chrissy
Site Experience FeedbackJun 25, 2026
Everything went smoothly
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Manu
Site Experience FeedbackJun 25, 2026
The website is really friendly performance is good , pricing is good have good deals as well
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Linda
Site Experience FeedbackJun 25, 2026
Very convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
YES!!!
Site Experience FeedbackJun 25, 2026
Made it very easy to look up the items I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiffytwotimes
Site Experience FeedbackJun 25, 2026
It was very easy to use and very helpful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Prettycilla
Site Experience FeedbackJun 25, 2026
I enjoy using this product of makeup and my interaction was good. No complaints.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jer
Site Experience FeedbackJun 25, 2026
I wish this page had international shipping and also make the discount code option for more visible since it was hard to find.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Kwood
Site Experience FeedbackJun 25, 2026
Great product!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mara
Site Experience FeedbackJun 25, 2026
Having trouble 🪵 in
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
The website is easy to use and I found what I was looking for. The shipping charges are high compared to other sites, which is a deterrent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
It was fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Post-Delivery FeedbackJun 25, 2026
I have been a Mac girl from years and I’m in love with MAC new launches. I already got some blushes at the store and after I swatch them I fell in love with the pigments and longevity of their blushes. So, I have to order more online because they were sold out at my Mac store. If you have not try the new blushes , I don’t know what are you waiting for??
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
"JJ"
Site Experience FeedbackJun 25, 2026
It was good. Showing each eyeshadow w different model looks (eye and hair color) might be good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Sudeep
Site Experience FeedbackJun 25, 2026
Apple Pay not available
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Jenn
Site Experience FeedbackJun 25, 2026
It was easy to navigate. It look like one of my favorite lip liners "Burgundy" isn't sold so I just wish I could have confirmed that somewhere or found a similar item with some help. So I will have to go to a location and ask for help there.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hannah
Site Experience FeedbackJun 25, 2026
So easy to use and I love all of the explanations of the products! Checkout was smooth and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
L2
Site Experience FeedbackJun 25, 2026
Website quick and easy not confusing. Price was great on sale so I bought 2!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
It was easy straightforward process and finding what I needed
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 25, 2026
it's really good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jess
Site Experience FeedbackJun 25, 2026
This was the easiest purchase, I love MAC and the website. It was easy to navigate and was cheaper than any other place that sells MAC. Love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Laurie
Site Experience FeedbackJun 25, 2026
Perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 25, 2026
15% discount was not applied. not sure if free sample gift was included or not.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 6
Mom Fitz
Site Experience FeedbackJun 25, 2026
Easy to find products price and discount was a good find. Love MAC products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Sami
Site Experience FeedbackJun 25, 2026
I have a pro membership and use online shopping for restocking my bridal and tv kit. Mac has always been a trustworthy and easy brand to work with.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Church
Site Experience FeedbackJun 25, 2026
Difficulty taking my picture to match my skin. I was unsuccessfully and made a guess.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Hilary
Site Experience FeedbackJun 25, 2026
Using the back button brings me too far back and I have start search all over again. Unsure if this is user error, or website construction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chachi
Site Experience FeedbackJun 25, 2026
Easy to find items & checkout
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kc
Site Experience FeedbackJun 25, 2026
Website is ok but can be improved. The studio finish powder was not found un the powder section of the website. More category clarity will do. Also, the tax should be added before the final checkout page.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
AneBri
Site Experience FeedbackJun 25, 2026
I was pleased with the offers and allowing me to try on products with uploading my photo.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJun 25, 2026
Overall good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Cedes
Site Experience FeedbackJun 25, 2026
Excellent
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Mayrac93
Site Experience FeedbackJun 25, 2026
It was easy to view products I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leslie
Site Experience FeedbackJun 24, 2026
It was okay. At first, it let me add 2 discounts and then kicked me out and would let me only add one of the discounts after displaying both.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ri
Site Experience FeedbackJun 24, 2026
Easy to find and complete purchase
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Happy customer
Site Experience FeedbackJun 24, 2026
Really good design and easy to find the product, and excellent descriptions
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Xtina
Site Experience FeedbackJun 24, 2026
It was simple and well organized
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Easy to navigate and product pricing comparison is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackJun 24, 2026
Your search product works well. I just had the name of the eye shadow. I appreciate the quick way to find it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shari
Site Experience FeedbackJun 24, 2026
Excellent. I am always pleased with your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackJun 24, 2026
Love Mac Cosmetics…my online experience was great…thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Babyface
Site Experience FeedbackJun 24, 2026
Good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackJun 24, 2026
Great and easy experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ShaGiGi
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Long time Mac Customer
Site Experience FeedbackJun 24, 2026
Your website lags and and does not find things easy in the search bar. And I still am having trouble getting one of your products in my color for that past year!! I do like the mew products on the market and am excited to try them
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8