MAC Cosmetics Reviews - 2,462 Post-Delivery Reviews - 9/10
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 83% |
 Neutral | 9% | 7% |
 Negative | 10% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.3 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 57,941
Everlastingbeautee
Site Experience FeedbackJun 28, 2026
Everything went smoothly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jen
Site Experience FeedbackJun 28, 2026
Price after check out is different.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joy Comment
Site Experience FeedbackJun 28, 2026
Wasn’t bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
I always had avery good experience with mac and orders with them
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Mary
Site Experience FeedbackJun 28, 2026
The website experience was very smooth and user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lynn
Site Experience FeedbackJun 28, 2026
It was wonderful for the first 15 years and then you started stopping the products that I’ve always used but the help inside the store has always helped me so I think you guys are wonderful and I’ve been using Mac makeup since you opened for the first time in Palm Beach Gardens mall I worked at Macy’s selling makeup but yet I bought for Matt so I guess that’s the best comment I can get but then you close down the store and now I have to pay shipping charges
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SHON
Site Experience FeedbackJun 28, 2026
Very easy to navigate through & love the new lifeless not being sticky.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Avis P
Site Experience FeedbackJun 28, 2026
Experience was good. Site was easy to navigate. Check out was a breeze.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ChristineR.
Site Experience FeedbackJun 28, 2026
The website seems to be really slow compared to other sites I've gone through. When I add something to my cart, it freezes for 5-10 seconds before buffering and showing the product in the cart. I dont have this issue from other sites I order from so I know it's not my computer
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms Juan
Site Experience FeedbackJun 28, 2026
It's very easy to order online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zebra of prosper
Site Experience FeedbackJun 28, 2026
Overall was good, however, I would like a little more info about the products. Example: I was looking for something like a bronzer. There was a blush and a sheer face powder in this general category. For me, site didn’t give enough info about the difference in these products. I ended up going with the sheer powder bc I liked the shade better, but I’m a little concerned bc it’s not actually a blush. I wish it would have been more specific. And if the sheer powder is more like a bronzer.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Telly
Site Experience FeedbackJun 28, 2026
Love Y’all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SassyB
Site Experience FeedbackJun 28, 2026
Easy to maneuver
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rose
Site Experience FeedbackJun 28, 2026
I really love how helpful the website is very informative
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allmax
Site Experience FeedbackJun 28, 2026
I think the website is hard to navigate unless you know what your looking for and you search it.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Rainie
Site Experience FeedbackJun 28, 2026
I had no problems finding what I needed. The website is user friendly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Appu
Site Experience FeedbackJun 28, 2026
Great experience, able to check out products with the try on option
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shey
Site Experience FeedbackJun 28, 2026
Prayerfully my powder isn't broken up and spilling all over the place upon delivery That's why I prefer to go inside the store If it's damaged I'll send it back.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
PCooney
Site Experience FeedbackJun 28, 2026
I had a good and easy experience today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 28, 2026
Website is very simple to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KathyG
Site Experience FeedbackJun 28, 2026
No problems with ordering online
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Melly
Site Experience FeedbackJun 28, 2026
I love the website honestly. The shipping is clearly stated and there are no insane hidden fees anywhere.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ryn
Site Experience FeedbackJun 28, 2026
Overall, my experience with the website was positive. I found what I was looking for at a price point I felt was reasonable. Very satisfied with the interface today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jade m
Site Experience FeedbackJun 28, 2026
It was good, fairly easy to use, shipping is never in the 24 frame though.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ape
Site Experience FeedbackJun 28, 2026
Very Good!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackJun 28, 2026
Some things I looked at didn’t understand how or when to put on
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackJun 28, 2026
I had a great experience with MAC online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lucky
Site Experience FeedbackJun 28, 2026
It is good .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 28, 2026
Tried to select 2 day shipping but was unable to.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kammy
Site Experience FeedbackJun 28, 2026
Mac
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Idong
Site Experience FeedbackJun 28, 2026
I first purchased a MAC concealer in a store. I fell in love with it but I ran out of it because it was small. Although it was more expensive than what I usually buy I went back to get it but there was no more so I decided to go online. Online was easy to navigate. Check out was easy but it is still expensive for the size that I will be receiving.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Lupe
Post-Delivery FeedbackJun 28, 2026
The product is very good it does what it advertised Now I also received a key chain for my lip gloss that didn’t work it came broken. But my purchase was great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
FlowerLover
Site Experience FeedbackJun 28, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
MLB
Site Experience FeedbackJun 28, 2026
Quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
shelly.shell.thedj
Site Experience FeedbackJun 28, 2026
Offer more color palette options.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 28, 2026
Love these products, very easy to find what you are looking for on their website.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nikki
Site Experience FeedbackJun 28, 2026
My experience was ok. I knew what I was looking for already. I was not happy the price was more from the original realtor than the store ulta but at least it’s an original product from the company.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
KittyCat
Site Experience FeedbackJun 28, 2026
I have used MAC cosmetics for many years. Love that it is easy to use and how natural it looks. I always get compliments on my makeup.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mersa
Site Experience FeedbackJun 28, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Este
Site Experience FeedbackJun 28, 2026
A lot of hoop jumping to apply discount code
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mariel
Site Experience FeedbackJun 27, 2026
Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monce
Site Experience FeedbackJun 27, 2026
Easy to use !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bq2
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mika’la
Site Experience FeedbackJun 27, 2026
My experience was a breeze. It was easy to find what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haley
Site Experience FeedbackJun 27, 2026
I love the website i think the only thing you could do better is make it an app. The only issues i’ve ever encountered are web loading errors so i think an app would fix that and just be fun and cute.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Puzzlegirl
Site Experience FeedbackJun 27, 2026
It was my first time using the sight. I started off using a category and really didn’t find what I was looking for. Instead I searched for what I wanted and that worked out perfectly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arle
Site Experience FeedbackJun 27, 2026
Everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samaria
Site Experience FeedbackJun 27, 2026
The website is very well organized and helpful to find the right makeup
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackJun 27, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10