MAC Cosmetics Reviews - 2,465 Post-Delivery Reviews - 9/10
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 80% | 83% |
 Neutral | 9% | 7% |
 Negative | 10% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 86% |
Neutral | 12% | 10% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 57,991
Mariel
Site Experience FeedbackJun 27, 2026
Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Monce
Site Experience FeedbackJun 27, 2026
Easy to use !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bq2
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mika’la
Site Experience FeedbackJun 27, 2026
My experience was a breeze. It was easy to find what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Haley
Site Experience FeedbackJun 27, 2026
I love the website i think the only thing you could do better is make it an app. The only issues i’ve ever encountered are web loading errors so i think an app would fix that and just be fun and cute.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Puzzlegirl
Site Experience FeedbackJun 27, 2026
It was my first time using the sight. I started off using a category and really didn’t find what I was looking for. Instead I searched for what I wanted and that worked out perfectly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arle
Site Experience FeedbackJun 27, 2026
Everything good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samaria
Site Experience FeedbackJun 27, 2026
The website is very well organized and helpful to find the right makeup
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ray
Site Experience FeedbackJun 27, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ms. Banks
Site Experience FeedbackJun 27, 2026
I Love Mac Products Always a pleasant experience Not new to this
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Bee
Site Experience FeedbackJun 27, 2026
Very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blair
Site Experience FeedbackJun 27, 2026
Pretty good, very smooth
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Monique
Site Experience FeedbackJun 27, 2026
Mac Cosmetics are by far still TOP TIER!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amal Brown
Site Experience FeedbackJun 27, 2026
It was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Misha
Site Experience FeedbackJun 27, 2026
I like that there is help for figuring out the my color makeup needed.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Aly
Site Experience FeedbackJun 27, 2026
Decent overall
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Sada
Site Experience FeedbackJun 27, 2026
I was so good and smooth transition between every step.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Descriptions
Site Experience FeedbackJun 27, 2026
Was very easy bc of lots of details about each product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AD
Site Experience FeedbackJun 27, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
HeatherC
Site Experience FeedbackJun 27, 2026
Checkout was a little hard to navigate on my phone. This website seems glitchy.
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
X
Site Experience FeedbackJun 27, 2026
Great. Love Mac!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
A.Gem
Site Experience FeedbackJun 27, 2026
Some latency but overall good experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mary
Site Experience FeedbackJun 27, 2026
4693895616
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Ss
Site Experience FeedbackJun 27, 2026
I got 30% coupon in mail. Lip gloss I wanted was out of stock in store. Coupon code received to use online did not work on product wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Natalia
Site Experience FeedbackJun 27, 2026
Website could be easier to use. Those of us who are not computer experts need simple ways to order product.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristen
Site Experience FeedbackJun 27, 2026
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
The website is great and I've always liked it. As a very long time Mac user there are two things I would like to add. 1. Please bring back back to Mac. I tend to order online. Back to Mac provided me the a reward item, encouraged me to buy all Mac and pushed me into the store instead of just buying online. Since the end of back to Mac, I but less Mac. 2. Please go back to better shipping packaging.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 27, 2026
I like you
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
na
Site Experience FeedbackJun 27, 2026
na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ChaCha
Site Experience FeedbackJun 27, 2026
Easy convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cass
Site Experience FeedbackJun 27, 2026
Very good nice 15 percent off of first purchase
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Gussie
Site Experience FeedbackJun 27, 2026
User friendly, esthetically pleasing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Titi
Site Experience FeedbackJun 27, 2026
I tried another product but they not good the only one I like it in MAC
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
G.
Site Experience FeedbackJun 27, 2026
Love using Mac
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 27, 2026
Complimentary mini did not appear at checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tina
Site Experience FeedbackJun 26, 2026
Excellent
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackJun 26, 2026
It was easy to navigate and I was able to find the colors I needed easily.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lindy Lou
Site Experience FeedbackJun 26, 2026
Everything was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PerkyJC
Site Experience FeedbackJun 26, 2026
Everything was user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
NoChange
Site Experience FeedbackJun 26, 2026
It wasn’t easy to maneuver. It was slow kept sticking
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Eagleeye
Site Experience FeedbackJun 26, 2026
Wonderful experience! I found my products without a problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GLORANN
Site Experience FeedbackJun 26, 2026
It was a good experience and somewhat easy to get around in it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alli
Site Experience FeedbackJun 26, 2026
Good! Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SK O’Brien
Post-Delivery FeedbackJun 26, 2026
I went from using Mary Kay, which I thought was great. However, after hearing rave things about MAC, I decided to give it a try. OMG! It’s SO much better! I’m now a MAC gal for life! Thank you, MAC!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Chelle
Site Experience FeedbackJun 26, 2026
Love MAC cosmetics
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Karola
Site Experience FeedbackJun 26, 2026
The interaction was good, everything was clear. The products are pricey.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
g
Site Experience FeedbackJun 26, 2026
Came to the website because other retailers were out of stock of some products. Thankfully I found what I came for & more. I did unfortunately pay with the wrong card & after cancelling & trying to place a new order, it would not accept the welcome discount code. I could have saved quite a bit off of the original price but it is what it is.
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 26, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A