MAC Cosmetics Reviews - 2,466 Post-Delivery Reviews - 9/10
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 83% |
 Neutral | 9% | 7% |
 Negative | 10% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.8 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.6 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.3 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 58,108
Leslie
Site Experience FeedbackJun 24, 2026
It was okay. At first, it let me add 2 discounts and then kicked me out and would let me only add one of the discounts after displaying both.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ri
Site Experience FeedbackJun 24, 2026
Easy to find and complete purchase
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Happy customer
Site Experience FeedbackJun 24, 2026
Really good design and easy to find the product, and excellent descriptions
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Xtina
Site Experience FeedbackJun 24, 2026
It was simple and well organized
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
Easy to navigate and product pricing comparison is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Beth
Site Experience FeedbackJun 24, 2026
Your search product works well. I just had the name of the eye shadow. I appreciate the quick way to find it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shari
Site Experience FeedbackJun 24, 2026
Excellent. I am always pleased with your products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackJun 24, 2026
Love Mac Cosmetics…my online experience was great…thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Babyface
Site Experience FeedbackJun 24, 2026
Good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dani
Site Experience FeedbackJun 24, 2026
Great and easy experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ShaGiGi
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Long time Mac Customer
Site Experience FeedbackJun 24, 2026
Your website lags and and does not find things easy in the search bar. And I still am having trouble getting one of your products in my color for that past year!! I do like the mew products on the market and am excited to try them
- Overall Rating: 5
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Cookieharvey
Site Experience FeedbackJun 24, 2026
I had to order online because the store located in Tallahassee governors square mall was out of about everything.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelly
Site Experience FeedbackJun 24, 2026
I’ve been a MAC customer for 20 years plus and have truly loved all my products. I’m especially fond of the brow set and all time must have chestnut lip liner!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sebastian
Site Experience FeedbackJun 24, 2026
N/A
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Soph
Site Experience FeedbackJun 24, 2026
It was good. No complaints. Very efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ronstar
Site Experience FeedbackJun 24, 2026
It was very good. Easy to use . Always fun to shop at Mac. Overall great products .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Estrella
Site Experience FeedbackJun 24, 2026
Super easy and fast nothing I needed was out of stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mikaela
Site Experience FeedbackJun 24, 2026
Love mac the quality is truly unbeatable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lita P.
Site Experience FeedbackJun 24, 2026
I was able to order the items I wanted but one was out of stock. A lipstick from the Viva Glam collection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
It was easy because I have purchased before just not onlibe
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Eileen Ramirez
Site Experience FeedbackJun 24, 2026
Website was easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Abe
Site Experience FeedbackJun 24, 2026
My overall experience is smooth & direct.it saves me time from going to the store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joyce
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
Alisa
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Kim
Site Experience FeedbackJun 24, 2026
It was a return purchase for a product that is no longer sold in stores. Went well overall.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JessieMiller
Site Experience FeedbackJun 24, 2026
Love Mac only makeup I use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TIP
Site Experience FeedbackJun 24, 2026
Best experience and easy purchase.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TNT
Site Experience FeedbackJun 24, 2026
Thank you for all the wonderful beauty products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 24, 2026
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deb
Site Experience FeedbackJun 24, 2026
It was ok it kept kicking me out the site a few times..
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Na
Site Experience FeedbackJun 24, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Primer
Site Experience FeedbackJun 24, 2026
I love Mac it works good with my skin
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Rene
Site Experience FeedbackJun 24, 2026
MAC always have what I need
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robynsherri
Post-Delivery FeedbackJun 24, 2026
Love Mac products- colors are beautiful, they stay on for hours, taste is neutral , texture is fantastic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Margar
Site Experience FeedbackJun 24, 2026
Mac site is very easy to order from. No problem at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackJun 24, 2026
First time ever on the MAC website and can honestly was easy to navigate and find items I was looking for! Was able to find all necessary information I needed regarding the item I was purchasing.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
MACLover09
Site Experience FeedbackJun 23, 2026
Easy to find easy to select easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Andri
Site Experience FeedbackJun 23, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 23, 2026
Good overall. Sometime slow.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Bella
Site Experience FeedbackJun 23, 2026
Easy to shop, love the discounts better than in store
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
LT
Site Experience FeedbackJun 23, 2026
It was easy and very fast to check out!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
arturi
Site Experience FeedbackJun 23, 2026
My wife is happy with you cosmeticals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amanda
Site Experience FeedbackJun 23, 2026
It was very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rapt
Site Experience FeedbackJun 23, 2026
It is interesting that one day delivery is $7.95 but standard 5-7 day is $8.00.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Evet
Site Experience FeedbackJun 23, 2026
It was easy to find product
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Lora
Site Experience FeedbackJun 23, 2026
Good service. Excellent foundation.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lee
Site Experience FeedbackJun 23, 2026
I don't like to shop online much, but overall the MAC site is easy to use and choose the I that I like to purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curvy
Site Experience FeedbackJun 23, 2026
Best experience ever
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 23, 2026
I have been a loyal customer of MAC. I placed an order, tried to cancel it, and the order was delivered. I returned unopened, numerous customer service requests to get my refund. At least 2 times the refund was not as stated, and I had to keep contacting customer service. Very frustrating and disappointing
- Overall Rating: 2
- Would Shop Here Again: 5
- Likelihood To Recommend: 4
- On Time Delivery: 1
- Customer Support: 2