MAC Cosmetics Reviews - 2,463 Post-Delivery Reviews - 9/10
MAC Cosmetics Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2019 Winner Circle of Excellence
7 years
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Learn more about reviewsOverall Satisfaction:
9out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 81% | 83% |
 Neutral | 9% | 8% |
 Negative | 10% | 10% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
8.9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
7.8 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 12% | 11% |
Negative | 4% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.2 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.7 out of 10
Shipping Charges
Satisfaction with shipping charges
8.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.2 out of 10
Recent Reviews for MAC Cosmetics
Showing 1 - 50 of 58,259
DebbieC
Site Experience FeedbackJun 21, 2026
No problems with the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cyl
Site Experience FeedbackJun 21, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Leila
Site Experience FeedbackJun 21, 2026
My only issue with the site is that on mobile, the site always randomly refreshes on me which can be frustrating, and it’s been doing that since I started purchasing straight from the MAC website a bit over a year ago. But that’s my only gripe with it, otherwise it’s very user friendly and easy to get around.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Cyn Rose
Site Experience FeedbackJun 21, 2026
I’ve been looking for peppermint pink
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MacLover
Site Experience FeedbackJun 21, 2026
Order was easy to place!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Em
Site Experience FeedbackJun 21, 2026
Site can be a bit glitchy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackJun 21, 2026
Nice website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ashah
Site Experience FeedbackJun 21, 2026
Website was very easy to navigate. Each section was well organized and I even got a recommendation from old to new shade conversions.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mar
Site Experience FeedbackJun 21, 2026
Easy as breathing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
svazquez
Site Experience FeedbackJun 21, 2026
it's always good and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
It is nice to have the option of a Free shipping when the gifs are available.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Oniine MAC Purchase
Site Experience FeedbackJun 21, 2026
Everything was easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cherie
Site Experience FeedbackJun 21, 2026
I love Mac- best brand ever.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
DBW
Site Experience FeedbackJun 21, 2026
I like the website because it doesn’t take long to complete my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nic
Site Experience FeedbackJun 21, 2026
MAC has such an overall great diversity in product selection that I have replaced MAC with about 10 diff products from 10 different companies. The quality is also on par with other companies.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nadz
Site Experience FeedbackJun 21, 2026
It's very easy to use mac website i like buying their products hope it comes soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Mel
Site Experience FeedbackJun 21, 2026
Good order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MAC lover
Site Experience FeedbackJun 21, 2026
Do not like that they continue to discontinue colors that I use
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lovey
Site Experience FeedbackJun 21, 2026
My only concern is that the color is a good match and that the foundation palette has enough for the wedding party I’m doing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liza
Site Experience FeedbackJun 21, 2026
A very good experience And easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dawn
Site Experience FeedbackJun 21, 2026
Very convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Shipping prices are too high .. and too long for the free delivery service. Tried paying through Apple Pay and it kept rejectIng, had to go through the manual process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bree
Site Experience FeedbackJun 21, 2026
It was really easy to find my product. I knew what I wanted and was able to find with no problem.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
E.P.
Site Experience FeedbackJun 21, 2026
The website works fine. Nothing is hard to find or confusing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rhay
Site Experience FeedbackJun 21, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Paris Preciosa
Site Experience FeedbackJun 21, 2026
I usually buy my products from Macy’s while I’m at the mall, but I love Mac products! I’ve been a MAC doll since age 16. Love you MAC!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Negrita
Site Experience FeedbackJun 21, 2026
Everything went well
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Div
Site Experience FeedbackJun 21, 2026
Yes it was good , expecting some good offers
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
MES
Site Experience FeedbackJun 21, 2026
Quick and easy to find products. Prices are decent.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
SDGirl
Site Experience FeedbackJun 21, 2026
It is easy to navigate, makes shopping a pleasure
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Que
Site Experience FeedbackJun 21, 2026
Was easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
BJM
Site Experience FeedbackJun 21, 2026
It's hard to match colors that have been previously bought through MAC but are no longer available.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Tim
Site Experience FeedbackJun 21, 2026
Excellent Only problem was trying to find rush shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Michelle D
Site Experience FeedbackJun 21, 2026
Excellent website. Clearly details the product you are searching for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gina
Site Experience FeedbackJun 21, 2026
Very easy to order from the website. I don’t like going to malls so having it shipped straight to my home is an advantage for me
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Promo did t work
Site Experience FeedbackJun 21, 2026
I found that the promo code did not work. I don’t understand why because I did not have another promo applied. But I ordered anyway.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J
Site Experience FeedbackJun 21, 2026
The website is incredibly easy to navigate, checkout process is also easy.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Allysun
Site Experience FeedbackJun 21, 2026
I didn’t see the product under options listed I searched and found immediately all good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Grammy65
Site Experience FeedbackJun 21, 2026
Outstanding Experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
GiGi
Post-Delivery FeedbackJun 21, 2026
Great experience!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
Sue
Site Experience FeedbackJun 21, 2026
Satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kim
Site Experience FeedbackJun 21, 2026
Very easy and convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angiee
Site Experience FeedbackJun 21, 2026
Easy to navigate I know what product I use so I just add to cart
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
SHE
Site Experience FeedbackJun 21, 2026
Easy to manuver. User friendly
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackJun 21, 2026
Your 15% off join us and sign up is TOO prominent on the site. Visually overpowering. And, it does NOT say first time sign only. I forgot is signed up, spent time signing up I don’t have, not great experience.
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 8
Tiwa
Site Experience FeedbackJun 21, 2026
It was easy. I joined loyalty and redeemed my welcome reward. That reduced my cost. I also got help with confirming my skin match and my product was available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gorgina by Tina -MUA
Site Experience FeedbackJun 21, 2026
Always easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sk
Site Experience FeedbackJun 21, 2026
Love Mac gel eye liner
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dawn K
Site Experience FeedbackJun 20, 2026
I was given the opportunity for a certain discounted amount of the items totaled more than $50. When it was time to check out, items were not reduced’
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10