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LAMPS PLUS Customer Reviews

LAMPS PLUS holds a 8.9/10 overall rating and 55 verified post-delivery reviews on Bizrate.

LAMPS PLUS logo
Certified
Most Current Certification:
Oct 23, 2026
Lamps Plus offers a large selection of quality lighting at low prices.

LAMPS PLUS Rating

Customer Certified
Certified

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Circle of Excellence
Circle of Excellence - LAMPS PLUS

2023 Winner Circle of Excellence

7 years

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Post-Delivery Feedback - 55 Reviews

Overall Satisfaction:

8.9out of 10

Would Shop Here Again:

9.5out of 10

Likelihood To Recommend:

9.7out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

78%100%
Neutral rating icon

Neutral

17%0%
Negative rating icon

Negative

6%0%

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.4 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.4 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

9 out of 10

Site Experience Feedback - 275 Reviews

Overall Satisfaction:

9out of 10

Would Shop Here Again:

9.2out of 10

Likelihood To Recommend:

9.2out of 10

Overall
Rating
Past 3
Months
Past
Month
Positive rating icon

Positive

81%82%
Neutral rating icon

Neutral

8%6%
Negative rating icon

Negative

10%12%

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.3 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.7 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.3 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.2 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.7 out of 10

Shipping Charges

Satisfaction with shipping charges

9 out of 10

Variety of Shipping Options

Desired shipping options were available

9.2 out of 10

Recent Reviews for LAMPS PLUS

Showing 1 - 50 of 330

  • Becca

    Post-Delivery Feedback

    Oct 17, 2026

    I love my lamps they are exactly what I was looking for, very nice and just the right size for my side tables .

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Bill

    Site Experience Feedback

    Oct 16, 2026

    Overall a good experience with a wide variety of choices.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 13, 2026

    Started with a clearance sale come-on, then ran a $75 off coupon offer that it turns out does not apply to the clearance items. Fair game, i suppose, but i wont buy from you again.

    • Overall Rating: 3
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 3
    Full ratings for this review »

    From LAMPS PLUS

    Thank you for your feedback. We're sorry the promotion code didn't apply to your order. We understand how disappointing that can be. Some offers do exclude clearance items, but we're happy to help if you have any questions. Please...

    Read full response »
  • Online Shopper

    Site Experience Feedback

    Oct 12, 2026

    i ordered this product this month, and I liked it so much I'm ordering another for my other bsthroom.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bill

    Site Experience Feedback

    Oct 11, 2026

    Offered discount, then took it away. Confusing website

    • Overall Rating: 3
    • Would Shop Here Again: 3
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 11, 2026

    I applied for an up to $75 discount on this order and it was not accepted for this order with no explanation.

    • Overall Rating: 5
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Jack

    Site Experience Feedback

    Oct 10, 2026

    Fairly easy to navigate the site.

    • Overall Rating: N/A
    • Would Shop Here Again: N/A
    • Likelihood To Recommend: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 9, 2026

    Really like this website. Great product selection.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • K

    Site Experience Feedback

    Oct 9, 2026

    I love the modern designs. Great quality! Fast shipment!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 9, 2026

    Good

    • Overall Rating: 8
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Chief

    Post-Delivery Feedback

    Oct 8, 2026

    I am very pleased with the product and I will be ordering from you all again in the near future ll

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 5
    • Customer Support: 10
    Full ratings for this review »
  • Marty

    Site Experience Feedback

    Oct 7, 2026

    I love the variety and styles of fixtures. I really enjoyed looking through them to find what I liked. I appreciated the recommendation for a compatible mirror. That tempted me to buy them too so I did. We're updating our bathroom and the fixtures and mirrors will really look spectacular. It did take me a bit to find the light bulbs when I hadn't selected them with the initial choice of fixture.

    • Overall Rating: 9
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Oct 7, 2026

    Lamp is nice, unfortunately open box came without filial and harp, appreciate not having to return because packaging is really messy: not a website issue, a product package issue.

    • Overall Rating: 6
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    Full ratings for this review »

    From LAMPS PLUS

    We're very sorry to hear your order arrived with missing parts. Our team is happy to assist you with replacing those needed parts. Please contact us for assistance.

  • Online Shopper

    Site Experience Feedback

    Oct 5, 2026

    Very Straighforward

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Astoria

    Site Experience Feedback

    Oct 3, 2026

    All was well.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lisa H

    Site Experience Feedback

    Oct 2, 2026

    It was easy to navigate and find what I was looking for.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • motif88

    Site Experience Feedback

    Oct 2, 2026

    Great website with product details. Of equal importance, a all to customer service for a recent purchase we were dissatisfied with was quick, efficient and engaged me to purchase a proper replacement light.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • smervy

    Site Experience Feedback

    Oct 1, 2026

    smooth purchase, too lengthy survey

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Kim49

    Post-Delivery Feedback

    Sep 28, 2026

    First time I used LAMPS PLUS. Absolutely love the shade.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • thornejoy

    Site Experience Feedback

    Sep 27, 2026

    A rep from lamps plus called to help me finish the order and gave me an additional discount. Great service from a live person!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 26, 2026

    First time use after a couple of uses I will let you know

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • NATTYD

    Site Experience Feedback

    Sep 24, 2026

    easy to navigate

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Annie

    Site Experience Feedback

    Sep 23, 2026

    Website is easy to navigate. Quality merchandise!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Lulu

    Site Experience Feedback

    Sep 21, 2026

    I have purchased several items from this company and have been satisfied with them all, including when I had to return an item.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Becca

    Site Experience Feedback

    Sep 18, 2026

    It was pretty easy to follow and understand everything in checking out.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 17, 2026

    Would not let me start an account

    • Overall Rating: 6
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 10
    Full ratings for this review »

    From LAMPS PLUS

    Thank you for sharing your feedback. We're sorry to hear you experienced difficulty accessing your account. Our records show an account has already been created using your Facebook login. If you need assistance resetting your pass...

    Read full response »
  • PJ

    Post-Delivery Feedback

    Sep 16, 2026

    Product needed to be replaced due to poor craftsmanship. Replacement item arrive in a timely manner. Wish we had not had to return the original product. Glad we didn’t have to figure out a way to get rid of the defective product.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    • On Time Delivery: 10
    • Customer Support: 10
    Full ratings for this review »
  • Queen49

    Site Experience Feedback

    Sep 15, 2026

    My experience today was great, with one exception, open box all sold out

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 14, 2026

    VERY GOOD.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bathroom Fixtures

    Site Experience Feedback

    Sep 14, 2026

    Love the products and selection

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Nan

    Site Experience Feedback

    Sep 12, 2026

    I used the AI and wouldn’t have been able to find the style and size of lamp without it

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Bolo

    Site Experience Feedback

    Sep 12, 2026

    I am a disabled veteran and so I thought perhaps you would offer a military discount, but I see there is none, and that is a big disappointment.

    • Overall Rating: 3
    • Would Shop Here Again: 4
    • Likelihood To Recommend: 5
    Full ratings for this review »
  • Lamps Love

    Site Experience Feedback

    Sep 10, 2026

    Easy to find a matching lamp for the one that I purchased 2 yrs ago. My account still holds, and the website offered a lower cost option for the lamp that I chose.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Pamm

    Site Experience Feedback

    Sep 9, 2026

    Great experience because you have the best selection around! Website totally user friendly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • red mud

    Site Experience Feedback

    Sep 9, 2026

    I had several questions regarding the dimmer capacity in relation to wall switches, etc. on certain fans. I called on a Friday. Was told someone would get back to me on Tuesday . That did not happen, so I called that afternoon. So far, no one has gotten back to me.I'd like to add that the gentlemen who helped me was only passing my message along to a technician. I finally purchased one of the fans I was considering after doing my own research as to which one would work in my space and with the proper wall switch.

    • Overall Rating: 7
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • WS

    Site Experience Feedback

    Sep 8, 2026

    In an email you sent me about a product I was looking at you told me to order it before it’s gone so I did and then you made it very hard for me to purchase it because you don’t remember who I am in cookies. when you send me an email to purchase an item online, you should already know who I am and I shouldn’t have to go try to retrieve my credit card information. You should know that through cookies. Because I had to go retrieve my credit card information it led me to think. Maybe I shouldn’t buy this, and it led me to doubt the purchase. I wanted this so I bought it but in the future, you should remember the impulse buys shouldn’t require a customer to go get their credit credit card information.. especially from an email from you.

    • Overall Rating: 3
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Unplanned rebuild

    Site Experience Feedback

    Sep 6, 2026

    The selection is amazing. Able to filter for specific needs is most helpful.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 6, 2026

    I received a card in the mail for a possible $75 deduction in my order but did not read it carefully and it was just if you bought something not on sale.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • Dawn

    Site Experience Feedback

    Sep 4, 2026

    I was overjoyed that the set of lamps were open box items which saved me more money, and that I purchased as a set!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Jerry

    Site Experience Feedback

    Sep 4, 2026

    I hate how imprecise your ordering system is. I can order from Amazon and know exactly when something will be delivered. Not so with you. It’s so iffy, it makes it difficult to order especially since I travel and am not always home to receive packages.

    • Overall Rating: 5
    • Would Shop Here Again: 6
    • Likelihood To Recommend: 6
    Full ratings for this review »
  • Jennifer

    Site Experience Feedback

    Sep 2, 2026

    I had a great online shopping experience. The website was easy to navigate, ordering was simple, and the entire process went smoothly from start to finish. I am very pleased with my experience and would definitely shop here again.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Mtntop

    Site Experience Feedback

    Sep 2, 2026

    I was majorly disappointed that you include a red box with a 15% off under the item listed but when you get to the checkout, it says you're not eligible. Just makes a customer feel dissatisfied. Why include the checked box for 15% off when the item is not eligible? It's just stupid and manipulative.

    • Overall Rating: 7
    • Would Shop Here Again: 7
    • Likelihood To Recommend: 7
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 1, 2026

    Hard to pay and got too many fans

    • Overall Rating: 1
    • Would Shop Here Again: 1
    • Likelihood To Recommend: 2
    Full ratings for this review »
  • Drummer

    Site Experience Feedback

    Sep 1, 2026

    The questions I had were clearly articulated from a very positive customer service person that had thorough knowledge of the product.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Sep 1, 2026

    You have a great selection and prices are generally competitive. But please Allow Apple Pay!

    • Overall Rating: 8
    • Would Shop Here Again: 8
    • Likelihood To Recommend: 8
    Full ratings for this review »
  • Stewie

    Post-Delivery Feedback

    Sep 1, 2026

    Every thing went smoothly.

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Aug 31, 2026

    Confused by website saying to expect by 9/11, but it also says there could be delays by the shipper. Very confusing.

    • Overall Rating: 9
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 9
    Full ratings for this review »
  • GG

    Post-Delivery Feedback

    Aug 31, 2026

    I love this clock! It replaces one I had for 53 years! Not only does it play the Westminster chimes, but it also chimes Ave Maria. It's beautiful to look at, the pendulum is continuously moving and it makes me happy!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Milly

    Post-Delivery Feedback

    Aug 31, 2026

    Product variety and price levels at Lamps Plus is great. The product description is what gave me the confidence to purchase online. The quality is there. The packing is superior, the Mercury Glass Lamps arrived safely. They did what I wanted to change the room without changing furniture.

    • Overall Rating: 10
    • Would Shop Here Again: 9
    • Likelihood To Recommend: 10
    • On Time Delivery: 10
    • Customer Support: N/A
    Full ratings for this review »
  • Online Shopper

    Site Experience Feedback

    Aug 30, 2026

    I shop at Lamps Plus because of the variety of products and the classy look of the products. Plus, they have great customer service!

    • Overall Rating: 10
    • Would Shop Here Again: 10
    • Likelihood To Recommend: 10
    Full ratings for this review »
LAMPS PLUS Customer Reviews | Verified Customer Reviews at Bizrate Surveys