LAMPS PLUS Reviews - 932 Reviews - 9.3/10
2023
Winner
Circle of
Excellence
7 years
LAMPS PLUS Rating
Overall Satisfaction | 9.3 /10 |
---|---|
Would Shop Here Again | 9.1 /10 |
Likelihood to Recommend | 9.2 /10 |
Product Selection | 9.5 /10 |
Ease of Finding | 9.1 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.1 /10 |
On-Time Delivery | 9.4 /10 |
Satisfaction with Customer Support | 9.1 /10 |
9.3out of 10
Would Shop Here Again:
9.1out of 10
Likelihood To Recommend:
9.2out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 84% | 84% |
Neutral | 11% | 12% |
Negative | 4% | 5% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.1 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.5 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.2 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
8.9 out of 10
Shipping Charges
Satisfaction with shipping charges
9.2 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.4 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.4 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.1 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.1 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.5 out of 10
Returns Process
Satisfaction with the returns process
7.3 out of 10
Recent Reviews for LAMPS PLUS
Showing 1 - 20 of 932
Online Shopper
Site Experience Feedback
Nov 11, 2024
since Mayfair donated to trumps election, I was glad to have lampsPlus
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Nov 20, 2024
The table lamp was broken but my son worked on it and fixed it. The base was wobbly.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 7
- Customer Support: 4
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, we appreciate it.
Su Sang
Site Experience Feedback
Nov 20, 2024
I talked to a great customer service rep, Martha, on the phone who was going to send me a link to purchase this item, but she hasn't yet. I went ahead and ordered it, as she said quantities were limited. She really sold me on this lamp.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
Kathy
Site Experience Feedback
Nov 20, 2024
Great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Hi - appreciate that, thanks so much.
Flygirl
Site Experience Feedback
Nov 20, 2024
The web page is easy to navigate. Prices are clear and shipping charges are on point. I’ve ordered at least 10 lamps and never disappointed
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
We are happy that you had an easy time navigating the site, we appreciate your feedback.
Peggy
Site Experience Feedback
Nov 20, 2024
efficient and helpful
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, we appreciate it.
GNM
Site Experience Feedback
Nov 12, 2024
Experience was very pleasant
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GNM
Post-Delivery Feedback
Nov 20, 2024
My out door lights were delivered on time. Easy to install and am very satisfied with my purchase.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
From LAMPS PLUS
Great to hear from you, thank you for the visit and responses.
Ken M
Site Experience Feedback
Nov 19, 2024
Quick and easy purchase of outdoor lights. Received them half off with the Cyber discount! Great experience buying from Lamps Plus today and in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Thank you for the feedback, we appreciate it.
Cheryl
Site Experience Feedback
Nov 19, 2024
Good website, very manageable, easy to find what you’re looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Wonderful to hear that, great to see that our site was easy to use.
Rabid Badger
Site Experience Feedback
Nov 19, 2024
Love the website! Very easy to navigate and pertinent information along with closeup photos.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
We are happy that you had an easy time navigating the site, we appreciate your feedback.
vickiebc
Site Experience Feedback
Nov 19, 2024
I tried to chat with a specialist but was never connected. I managed to find what I need on my own.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- Full ratings for this review »
From LAMPS PLUS
We appreciate your business and hope you visit our site again!
Royallgal
Site Experience Feedback
Nov 19, 2024
Selection of lamp shades. A little on the pricy said but got a coupon so that helped!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
From LAMPS PLUS
Hi, thank you for the reply, wonderful to hear from you and get your feedback.
Online Shopper
Site Experience Feedback
Nov 18, 2024
First that I've looked at that looked just right for the room
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
From LAMPS PLUS
Thank you, great to see that, we hope to see you visit with us again soon!
KMD
Site Experience Feedback
Nov 18, 2024
Saw $20 cheaper in sales catalog but missed deadline
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
We appreciate you shopping with us!
Online Shopper
Site Experience Feedback
Nov 18, 2024
great web site very easy to surf
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
Thank you, we appreciate the feedback and the comments.
Online Shopper
Site Experience Feedback
Nov 10, 2024
Website so far has worked well. Waiting to see shipping and delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
D Ulbrich
Site Experience Feedback
Nov 18, 2024
fine
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- Full ratings for this review »
From LAMPS PLUS
Thanks for the feedback!
Gigi
Site Experience Feedback
Nov 18, 2024
I had a specific lamp style in mind and found three that were all great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
Great to hear from you, thank you for the visit and responses.
Sunny
Site Experience Feedback
Nov 18, 2024
Purchase went very well…I am pleased
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
We appreciate the feedback, thanks so much!
Don
Site Experience Feedback
Nov 18, 2024
easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
From LAMPS PLUS
We are happy that you had an easy time navigating the site, we appreciate your feedback.
Greg S.
Site Experience Feedback
Nov 18, 2024
Great selection.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- Full ratings for this review »
From LAMPS PLUS
We appreciate the feedback, thanks so much!