Joy Jewelers Customer Reviews
Joy Jewelers holds a 8.9/10 overall rating based on 211 verified post-delivery reviews on Bizrate.
Joy Jewelers Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
8.9out of 10
Would Shop Here Again:
8.5out of 10
Likelihood To Recommend:
8.7out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 83% | 81% |
 Neutral | 10% | 14% |
 Negative | 8% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.1 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.2 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
8.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.3 out of 10
Returns Process
Satisfaction with the returns process
9.5 out of 10
Overall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 84% | 85% |
Neutral | 13% | 11% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.3 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.3 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.3 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
9.1 out of 10
Variety of Shipping Options
Desired shipping options were available
9.1 out of 10
Recent Reviews for Joy Jewelers
Showing 1 - 50 of 1,107
Artistic coder
Site Experience FeedbackJun 29, 2026
Site is unaesthetic lacks any sort of complexity on the phone side of things. Have your coders review some app architecture on the front end of things. Strictly for the experience side of things, functionality is great though. You’re a jewelry store it should feel like I’m coming to a jewelry store digitally
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 26, 2026
Beautiful ring, perfect fit. It has 33 in the center stone and the first 3 was not made right. Great return process to get it fixed but not able to rate complete process until I get it back.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Patch
Post-Delivery FeedbackJun 25, 2026
The ring is beautiful an it came exactly how o order it all inscriptions were perfect an sizing was perfect. I highly recommend Joy Jewelers. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Browns
Site Experience FeedbackJun 25, 2026
Great looking ring. 2nd style purchased from Joy Jewelers
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Spike
Site Experience FeedbackJun 25, 2026
Beautiful earrings. Well made, tight backs. Sturdy structure yet delicate. Very impressive. Fast shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jan
Site Experience FeedbackJun 25, 2026
Was easy to use. Hoping the charm will match the size of my other Miliary insignia charms.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Morgan
Site Experience FeedbackJun 25, 2026
Any thing WV - Let's Go Mountaineers!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joey
Post-Delivery FeedbackJun 22, 2026
In essence the store provides as it appears on the site which is a strong indication of their conduct. Essentially a great service with astonishing product inventory but my ring size is a 10 and I'm pretty sure what I got was a 9 or 9.5. can you confirm my order was a size 10?
- Overall Rating: 7
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 22, 2026
Easy to interact with and would like to come back to explore more Jewelry for my wife
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Belen
Post-Delivery FeedbackJun 22, 2026
I've been shopping around for solid 14k Rings and came across this website. They have beautiful pieces! I decided to go with a heart toe ring as I e been looking for heart jewelry, when I received it I was a bit concern that it might break because it looks fragile but I was able to size it to my little toes and have not taken it off since. I ove the compliments I get everyone loves the all around hearts and I looove how dainty and strong it is! I will definitely be purchasing from Joy Jewelers in a near future.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 21, 2026
Good
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
scott
Site Experience FeedbackJun 21, 2026
i was able to find exactly what i was shopping for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rock
Site Experience FeedbackJun 21, 2026
Quick, easy, straightforward.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bustta
Post-Delivery FeedbackJun 19, 2026
I wanted to attach a a gold coin to a Chain for our 50th. I took it to a Jewry store and quoted $1,200.00 dollars to do what I wanted. I bought the article from Joy and installed it myself for 50% savings.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Satisfied
Post-Delivery FeedbackJun 19, 2026
I was very happy with my purchase. It was absolutely beautiful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Curt
Post-Delivery FeedbackJun 18, 2026
As this was my first online jewelry purchase I was concerned with the [mailbox] delivery guarantee. When I spoke with customer service about my concerns they were knowledgable, courteous, understanding, and professional.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Dellster
Post-Delivery FeedbackJun 18, 2026
It was for a client, hoping the ring fits OK, My question is if it's too big can I return it for a smaller size fr an 8.5 to an 8?
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
Morris
Site Experience FeedbackJun 17, 2026
Great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 17, 2026
Easy
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nina
Site Experience FeedbackJun 17, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
John R
Site Experience FeedbackJun 16, 2026
Excellent experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steve
Site Experience FeedbackJun 16, 2026
Quick and direct. Honest
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tracy
Site Experience FeedbackJun 16, 2026
Your earrings are beautiful and you have wonderful options in both 10K and 14K gold! I always find what I'm looking for!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 16, 2026
Speaking with Justin prior to ordering was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
G
Site Experience FeedbackJun 16, 2026
Pretty sweet!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr Rocky
Post-Delivery FeedbackJun 16, 2026
wwjd
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
tina
Post-Delivery FeedbackJun 16, 2026
The experience was great. The only reason im returning was that the piece was a little larger than I had thought. I ordered something and it was out of stock so I picked something quickly.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Pina
Site Experience FeedbackJun 15, 2026
Good job
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sue
Site Experience FeedbackJun 14, 2026
Easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TAZTHEWIZ
Site Experience FeedbackJun 14, 2026
PRETTY EASY TO FOLLOW
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Evergreen
Site Experience FeedbackJun 14, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Online Shopper
Post-Delivery FeedbackJun 14, 2026
Coin bezel did not fit otherwise, no complaints. Prompt shipping and so far smooth return though I have not received my refund yet.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
Akitaville
Site Experience FeedbackJun 13, 2026
Could have had more pictures of item to I sure it was a comfort fit.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Lucky
Site Experience FeedbackJun 12, 2026
AOK
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Dellster
Site Experience FeedbackJun 12, 2026
Not sure
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Duke
Post-Delivery FeedbackJun 12, 2026
My purchase was for family members named for a great grandmother , grandmother , and mother all with the named VICTORIA, IT WAS VERY TOUCHING TO EACH HAVE THEIR NAME ON A BRACELET...
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
J VELEZ
Post-Delivery FeedbackJun 12, 2026
JUNE 12TH, RECEIVED MY STERLING SILVER RING TO DAY. BUT THE LITTLE DIAMOND WAS MISSING. IS THIS AN ERROR ON YOUR PART?
- Overall Rating: 1
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
Ghost
Post-Delivery FeedbackJun 12, 2026
I ordered a class ring and it came just as I wanted it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackJun 11, 2026
Everything was great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackJun 9, 2026
First let's see how long it takes to get purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mimi
Site Experience FeedbackJun 9, 2026
It was very easy to place an order with Joy Jewelers
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Curt
Site Experience FeedbackJun 8, 2026
Helpful, courteous, and professional throughout the tranaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 8, 2026
All good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dr T
Site Experience FeedbackJun 8, 2026
I had Ordered from the website in the past and the experience has been great even today. The only problem is that it often doesn’t showcase the 18k gold jewelry
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Robert
Site Experience FeedbackJun 7, 2026
Very nice selection.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackJun 6, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Post-Delivery FeedbackJun 6, 2026
The ideam was what I was looking for, but the description is hard to realize, for example, the chain I ordered is way to fine for the pendant I bought, so in all advertising is risky.
- Overall Rating: 7
- Would Shop Here Again: 5
- Likelihood To Recommend: 6
- On Time Delivery: 3
- Customer Support: 5
Phil
Site Experience FeedbackJun 5, 2026
Ordered a Masonic ring and then today ordered another ring for my wife
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackJun 5, 2026
Great product
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shawn
Site Experience FeedbackJun 5, 2026
They have exactly what I was looking for and more!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10