Joy Jewelers Customer Reviews
Joy Jewelers holds a 9.3/10 overall rating and 195 verified post-delivery reviews on Bizrate.
Joy Jewelers Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
No More Shopping Fails: Learn more about how our Verified Reviews are legit and empower you to shop with confidence!
Learn more about reviewsOverall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 78% | 80% |
 Neutral | 16% | 13% |
 Negative | 7% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.7 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
8.8 out of 10
Overall Satisfaction:
9.3out of 10
Would Shop Here Again:
9.2out of 10
Likelihood To Recommend:
9.2out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 80% | 79% |
Neutral | 16% | 17% |
Negative | 3% | 4% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9 out of 10
Design of Site
Satisfaction with the look and design of the site
8.9 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.2 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.1 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.1 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
8.2 out of 10
Recent Reviews for Joy Jewelers
Showing 1 - 50 of 1,028
Justin
Site Experience FeedbackSep 16, 2026
Great and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 16, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kathi
Site Experience FeedbackSep 14, 2026
My only frustration was putting in my email. The first letter of my email is lower case k. I couldn’t complete transaction until I made the first letter uppercase K.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 14, 2026
Very good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Happy Hubby
Post-Delivery FeedbackSep 14, 2026
Justin is outstanding! He was knowledgeable, courteous, great customer service. He was absolutely fantastic!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Kanga
Site Experience FeedbackSep 14, 2026
Could not believe the price!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoee
Site Experience FeedbackSep 13, 2026
Ut was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
316
Site Experience FeedbackSep 11, 2026
I found the website looking for Sterling silver dangle earrings. When I looked for the website a few days ago, I couldn’t find it. I went to my email to find you. On the site I couldn’t find the earrings. I called n sent email. I happily heard back and was sent a link. I’m wondering if there are other items that aren’t showing up. The quality and shine of these earrings are unmatched. Truly beautiful:)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Boston Bruin fan
Post-Delivery FeedbackSep 10, 2026
It was seamless experience. Found Joy Jewelers online and made the purchase. It arrived on time and the product match the description.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
Joy
Post-Delivery FeedbackSep 10, 2026
I bought a bezel and it was defective. I wanted to return it fir a refund but they would only let me exchange it for another bezel
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 10
Lesviathan
Site Experience FeedbackSep 9, 2026
Purchasing process and experience was of great quality no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackSep 6, 2026
It was very easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Master Mason
Site Experience FeedbackSep 5, 2026
It was a great experience. My first Master Mason ring. I wanted custom and this store checked all the boxes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jackie
Site Experience FeedbackSep 4, 2026
Very good experience plan on purchasing more in the future!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Linda
Site Experience FeedbackSep 4, 2026
My only concern was, it took me days to order. Because your website was not functioning properly.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nasz
Site Experience FeedbackSep 3, 2026
All was a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Molly
Site Experience FeedbackSep 3, 2026
Sometimes had a lard getting site to pull up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Daughter
Site Experience FeedbackSep 2, 2026
I didn't do right the first time but I called and he helped me was really glad I did
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shuji Miller
Site Experience FeedbackSep 2, 2026
I needed this ring for my ex fiance that passed way. It meant so much to me that you carried this ring.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Happy Husband
Site Experience FeedbackSep 1, 2026
justin is awesome!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Oysterguy
Site Experience FeedbackSep 1, 2026
Good so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mohammadali
Site Experience FeedbackSep 1, 2026
Is so good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
N/A
Site Experience FeedbackAug 30, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Keith
Site Experience FeedbackAug 30, 2026
Was good. It was easy to find the bezel piece I needed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JBrunjes
Post-Delivery FeedbackAug 29, 2026
Customer service and the ease of return was fantastic.
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
None
Post-Delivery FeedbackAug 29, 2026
Delivery early than expected
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 6
Benzene
Post-Delivery FeedbackAug 28, 2026
🥰👍👍👍👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
gary
Post-Delivery FeedbackAug 28, 2026
ordered another chain
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Online Shopper
Site Experience FeedbackAug 25, 2026
Good product and price assuming I get it on time. I would have liked an engraving option.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Little Tim
Site Experience FeedbackAug 24, 2026
Great experience!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeff D
Post-Delivery FeedbackAug 24, 2026
I ordered a custom Masonic ring, received ahead of schedule, exactly as I ordered it, very pleased with my ring.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Easy Peasy
Site Experience FeedbackAug 24, 2026
Ease of ordering. Description was clear and readable. Price was reasonable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jbarrette
Site Experience FeedbackAug 23, 2026
Transaction was easy and painless. Website was super easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mr
Site Experience FeedbackAug 22, 2026
Great
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Post-Delivery FeedbackAug 21, 2026
Great product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
Mhats
Site Experience FeedbackAug 21, 2026
Good website
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Clay
Site Experience FeedbackAug 19, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
teanercat
Site Experience FeedbackAug 19, 2026
It was a good experience. Had a hiccup at checkout but I changed the payment method.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Makenna
Site Experience FeedbackAug 18, 2026
Very helpful and easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nisha
Site Experience FeedbackAug 17, 2026
360 views of products would be great.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Butch
Site Experience FeedbackAug 17, 2026
Easy to find what you are shopping for takes a lot of stress out of finding items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Joe Nathan
Site Experience FeedbackAug 17, 2026
It was not difficult to navigate. The return policy is posted, but I wish a refund was available.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackAug 16, 2026
Very user friendly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Dental_enthusiast1976
Site Experience FeedbackAug 16, 2026
My son picked out what he wanted exactly, and step by step, super easy to choose
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Manny
Site Experience FeedbackAug 16, 2026
Excited for her birthday gift! Looks gorgeous
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
McKinzie
Site Experience FeedbackAug 15, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carnage
Site Experience FeedbackAug 15, 2026
Love the design & quality. Everyone in my family will receive one for Christmas. In fact, I need to order two more but maybe there will be a sale soon. Love the speed of delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Scott
Post-Delivery FeedbackAug 15, 2026
On line help was quick and easy to follow. Order acknowledgment and delivery notification was spot-on. Quality & customer service met my expectations.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
Chuck
Site Experience FeedbackAug 14, 2026
No interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BC Queen B
Site Experience FeedbackAug 14, 2026
looking for flexible rings, arthritis in hands both wedding and anniversary band dont fit over swollen knuckle joints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10