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Joy Jewelers Reviews - 886 Reviews - 9.3/10

Nov 25, 2024
Joy Jewelers is an online jewelry store that provides more than 75,000 gorgeous styles of high quality jewelry at a revolutionary price.

Joy Jewelers Rating

Rating
Overall Satisfaction9.3 /10
Would Shop Here Again9.3 /10
Likelihood to Recommend9.3 /10
Product Selection9.2 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.1 /10
On-Time Delivery9.5 /10
Satisfaction with Customer Support9.3 /10
Overall Satisfaction:
 

9.3out of 10


Would Shop Here Again:

 

9.3out of 10


Likelihood To Recommend:

 

9.3out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%88%

Neutral

10%9%

Negative

3%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.5 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

9.0 out of 10

Variety of Shipping Options

Desired shipping options were available

9.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.5 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.2 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.1 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.3 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.6 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Joy Jewelers

Showing 1 - 20 of 886

RTC

Site Experience Feedback

Nov 23, 2024

Used once before and had no issues and quality was great.

Liz

Site Experience Feedback

Nov 23, 2024

Everything was great!

PJ

Site Experience Feedback

Nov 22, 2024

The website didn’t mention a shipping charge.This was added at PayPal checkout.

Grant F

Site Experience Feedback

Nov 22, 2024

Value for money is high as is quality of products. I recommend Joy to everyone.

Pumpkin

Site Experience Feedback

Nov 22, 2024

Pleased with the ease of ordering my earrings.

Online Shopper

Site Experience Feedback

Nov 22, 2024

Very easy shopping experience

Theresa

Post-Delivery Feedback

Nov 22, 2024

The website was easy to use and their products were reasonably priced.

Trops

Site Experience Feedback

Nov 11, 2024

I was happy to see you had what I was looking for.

rap man

Site Experience Feedback

Nov 20, 2024

Outstanding customer service, easily able to contact by phone. My second transaction, but my first was outstanding. I have just ordered a Christmas gift and will see how that goes. So far, A+ and hope that continues.

Maddog

Site Experience Feedback

Nov 20, 2024

Very good site and easy to use

Online Shopper

Site Experience Feedback

Nov 06, 2024

Very easy to work with. Very satisfied. Thank you.


Post-Delivery Feedback

Nov 20, 2024

Love my new hoop earrings. Thank you for the refund for the original pair I bought and returned. Very happy customer.

G-Town

Site Experience Feedback

Nov 20, 2024

Good

Ray

Site Experience Feedback

Nov 19, 2024

No interaction other than order online

Maddie

Site Experience Feedback

Oct 10, 2024

Unkown

Xtina72

Site Experience Feedback

Nov 19, 2024

I could not find a Georgia Bulldog pendant for my 8 year old grandson's chain. I googled & Joys Jewelers came up. I am very pleased with how easy the website is to browse, the cost of the pendant and that I could pay through Pay Pal. I will definitely recommend and will use this jeweler again, thanks

Bear Bundy

Site Experience Feedback

Nov 19, 2024

Great sale and easy to order. Quality Materials.

MJ

Site Experience Feedback

Nov 19, 2024

Your site is easy to follow with no hassles. I'm looking forward in receiving my item.

Pluggie

Site Experience Feedback

Nov 19, 2024

I prefer to have a “No Signature” option because of work schedule.

Franc

Site Experience Feedback

Oct 09, 2024

it was great, I'm a returning customer


Post-Delivery Feedback

Nov 18, 2024

I bought an ankle bracelet and I love it

Online Shopper

Site Experience Feedback

Nov 18, 2024

Good