Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,526 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 7% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 89% |
Neutral | 9% | 8% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 177,615
Jaylennnn
Site Experience FeedbackNov 14, 2026
it was very easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love
Site Experience FeedbackNov 14, 2026
It was a great experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Nat
Site Experience FeedbackNov 14, 2026
Very easy to use and everything was clear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
SLO
Site Experience FeedbackNov 14, 2026
easy website to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chany
Site Experience FeedbackNov 14, 2026
Good app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy Everyday
Site Experience FeedbackNov 14, 2026
Everything was easy to find. I didn’t have a problem with getting local store inventory. Check out was easy and getting a discount for selling online was a plus.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kaykay
Site Experience FeedbackNov 14, 2026
It was amazing
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Ashley
Site Experience FeedbackNov 14, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ami
Site Experience FeedbackNov 14, 2026
It’s was easy to follow and I found all the items I was looking for. Precious purchases and signing my email with journeys got me $5 off and the shipping was free which was nice
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Jaxs
Site Experience FeedbackNov 14, 2026
Very helpful and easy love it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stella
Site Experience FeedbackNov 14, 2026
Very familiar with the website I have ordered several times throughout the year. I like shopping at journeys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
D
Site Experience FeedbackNov 14, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Mas
Site Experience FeedbackNov 14, 2026
Easy to use and navigate. Is shipping really $7?? Feel like that’s a little high.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val
Site Experience FeedbackNov 14, 2026
Journeys made it extremely easy to find what I looking for! Love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackNov 14, 2026
Overall good👏 best deals🎉
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt B
Site Experience FeedbackNov 14, 2026
I liked it a lot, very simple and sleek design
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 14, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shelby
Site Experience FeedbackNov 14, 2026
my experience was great. i found what inwas looking for quickly and it took me less than 5 min to checkout everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Positive
Site Experience FeedbackNov 14, 2026
It was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Everything went smoothly and was able to find what I wanted right away.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JR
Site Experience FeedbackNov 14, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Katmama
Site Experience FeedbackNov 14, 2026
great service
- Overall Rating: 5
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
N/A
Site Experience FeedbackNov 14, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Dazhizz
Site Experience FeedbackNov 14, 2026
I liked how I could look for sales and specific prices and use filters to look for she's that where the right size. I would to see more discount.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Livita
Site Experience FeedbackNov 14, 2026
Compre por Recomendaciones de otras personas y todo muy bien.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Billy
Site Experience FeedbackNov 14, 2026
It good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Eli
Site Experience FeedbackNov 14, 2026
Super #1
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kate
Site Experience FeedbackNov 14, 2026
So easy and easy to manage
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arianna
Site Experience FeedbackNov 14, 2026
It was a really good interaction I have no complaints
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Miq
Site Experience FeedbackNov 14, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
melmoe321
Site Experience FeedbackNov 14, 2026
Easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
SlumGotti2655
Site Experience FeedbackNov 14, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
flower
Site Experience FeedbackNov 14, 2026
Today’s purchase was so easy to find what I was looking for and I was able to select a location to pick up from. The price was reasonable and I even got a discount for this being my first purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mo$
Site Experience FeedbackNov 14, 2026
The website and app are very user friendly and love the payment options
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Lexa
Site Experience FeedbackNov 14, 2026
Quick, easy, and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MamaMarty
Site Experience FeedbackNov 14, 2026
Great options for Christmas
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
No problem
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Easy gift for teens
Site Experience FeedbackNov 14, 2026
Good fast check out cool options
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Nohemi.919
Site Experience FeedbackNov 14, 2026
Love buying from Journeys, shoes for all the family
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
n/a
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rosa
Site Experience FeedbackNov 14, 2026
I had an amazing experience with Journeys! The store has a great selection of stylish shoes for everyone, and the quality is excellent. The staff was friendly, helpful, and welcoming, making my shopping experience even better. Everything was well organized, and I found exactly what I was looking for. I definitely recommend Journeys and will be shopping here again!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nil
Site Experience FeedbackNov 14, 2026
very good experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Serg
Site Experience FeedbackNov 14, 2026
great quick order provcess
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Love2shop
Site Experience FeedbackNov 14, 2026
great discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 14, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vanessa
Site Experience FeedbackNov 14, 2026
Overall my experience in Journeys have been great!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ML
Site Experience FeedbackNov 14, 2026
The website is perfectly set for what you may be looking for no complaints.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
TD
Site Experience FeedbackNov 14, 2026
It was good and understandable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sade
Site Experience FeedbackNov 14, 2026
It’s a smooth, easy process I will order again
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Bre
Site Experience FeedbackNov 14, 2026
I had a wonderful experience ordering online with journeys today and I’m really excited about my package
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10