Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,288 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 85% |
 Neutral | 7% | 8% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,167
NAOMI
Site Experience FeedbackSep 28, 2026
my experience with the Journeys website was good\. The website was easy to navigate, and I was able to find the products I was looking for without too much difficulty\. I liked the variety of shoes and the way the products were displayed\. One thing that could be improved is the overall checkout and browsing experience\. Some pages took a little longer to load, and it could be easier to find certain information, such as sizing, availability, and shipping details\. Overall, I had a positive experience, but making the website faster and a little more user\-friendly would make shopping even better\.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nena
Site Experience FeedbackSep 28, 2026
Nice experience I find the crocs that are sold out at crocs
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 28, 2026
Leslieeevaladezzz@gmail.com
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackSep 28, 2026
I’ve been wanting to buy my Uggs I’m happy I finally got them
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackSep 28, 2026
Good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Star
Site Experience FeedbackSep 28, 2026
Love journeys! They always have a great selection on sneakers that I love!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
Everything was great and simple
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shine
Site Experience FeedbackSep 28, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Nat
Site Experience FeedbackSep 28, 2026
Very simple to use. I recommend adding the “Add to cart” a little closer to the shoe image instead of scrolling all the way down to look for the button.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
Easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kandi
Site Experience FeedbackSep 28, 2026
I had no problems , I've use the site before EASY ORDERING , GREAT PRICE , SO far Excellent Quality , Easy check out , Love the Rewards and Free Shipping .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
Everything was a good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
I love journey so much
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tt
Site Experience FeedbackSep 28, 2026
It was great and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Becky
Site Experience FeedbackSep 28, 2026
Great experience! Super easy
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
RosemaryE
Site Experience FeedbackSep 28, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bosslady
Site Experience FeedbackSep 28, 2026
I was looking for a shoe and couldn't find it anywhere else until I opened Journey's website.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackSep 28, 2026
Great!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Syd
Site Experience FeedbackSep 28, 2026
Interaction with the website was easy, it was easy finding the shoe i wanted, picking the size, signing into my account and checking out.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
Chuy
Site Experience FeedbackSep 28, 2026
It was pretty good but that tax was so much it made my checkout to be $157 when it was 155 originally
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
Did not let me sign into my account and collect my member points. Extremely disappointed.
- Overall Rating: 3
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
Lou
Site Experience FeedbackSep 28, 2026
Website was easy to navigate but you should offer more sales.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Katerina
Site Experience FeedbackSep 28, 2026
Overall interaction was good, no real issues.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Serene
Site Experience FeedbackSep 28, 2026
I enjoyed my interaction with the website I just wish their was more styles available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zarriiaa
Site Experience FeedbackSep 28, 2026
I love shopping online website and very convenient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
-
Site Experience FeedbackSep 28, 2026
N/A.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosa
Site Experience FeedbackSep 28, 2026
Great and easy to navigate and easy for me
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackSep 28, 2026
I am satisfied with how easy it was to navigate through the website! I especially loved how I could filter the baby size I needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackSep 28, 2026
amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Carla
Site Experience FeedbackSep 28, 2026
It was quick and easy. I like it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kale
Site Experience FeedbackSep 28, 2026
It was very quick to navigate back to the shoes I’ve been coming to this site to stare at multiple times over the past few weeks. Decided it was definitely worth it and bought!
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Tyler Willis
Site Experience FeedbackSep 28, 2026
Great Experience and just a great amount of items.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anii
Site Experience FeedbackSep 28, 2026
Ordered my shoes, had no problems with it, easy check out
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Funnifer
Site Experience FeedbackSep 28, 2026
No feedback
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Tc
Site Experience FeedbackSep 28, 2026
Nice
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
EA
Site Experience FeedbackSep 28, 2026
Very satisfied with my purchase
- Overall Rating: N/A
- Would Shop Here Again: 6
- Likelihood To Recommend: 10
Kay
Site Experience FeedbackSep 28, 2026
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
abmsli
Site Experience FeedbackSep 28, 2026
Everything was good. Had exactly what I was looking for, and was easy to locate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Fifi1313
Site Experience FeedbackSep 28, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
YoannaF
Site Experience FeedbackSep 28, 2026
Wonderful site, great deals, vans for life
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nakia G
Site Experience FeedbackSep 28, 2026
Easy purchase! Ease of use on the website.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jon
Site Experience FeedbackSep 28, 2026
It was a great experience, I just wish there were options for shoe care (i.e. water repellent) available for shipping.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Yali
Site Experience FeedbackSep 28, 2026
I was able to make my purchase quite quick and efficiently. I actually used a birthday discount code which made this purchase happen, there was no shipping fee added making the shopping experience even more enjoyable. Saving money and getting a steal. Two in one.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 28, 2026
Website is relatively easy to navigate.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Mickey Z
Site Experience FeedbackSep 28, 2026
good website. easy to use UI
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 28, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Brie
Site Experience FeedbackSep 28, 2026
I appreciated the $10 off! Great deals
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Colbz
Site Experience FeedbackSep 28, 2026
You had what I wanted in stock, shipping the fastest.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liz
Site Experience FeedbackSep 28, 2026
It was super easy to get what I wanted and the checkout process was no truble
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samba
Site Experience FeedbackSep 28, 2026
good interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10