Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,639 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 8% |
 Negative | 6% | 5% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 178,940
Rob314
Site Experience FeedbackNov 5, 2026
Website navigation was very easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Lei
Site Experience FeedbackNov 5, 2026
I was very satisfied with my purchase. Great deals were provided and website did not cause issues.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ni
Site Experience FeedbackNov 5, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pixiepot
Site Experience FeedbackNov 5, 2026
My first doing an online order and it was pretty quick and easy. I would definitely recommend this website to other people. Just waiting for the day you guys get an app I think that would be really cool.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PB
Site Experience FeedbackNov 5, 2026
Overall everything went well the size was still available ..My daughter's birthday is 11/14 these were one of her request
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gramz
Site Experience FeedbackNov 5, 2026
Was very easy to place my order. Appreciate the coupon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Good experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Kicks
Site Experience FeedbackNov 5, 2026
I love how quick everything always comes within days
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
scooby
Site Experience FeedbackNov 5, 2026
I liked my experience it was simple and very good shipping options and I bought as a gift for my girlfriend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Morgan
Site Experience FeedbackNov 5, 2026
My overall purchase was easy to complete.The deals and the shipping prices are anazing and will be coming back soon.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MB
Site Experience FeedbackNov 5, 2026
Overall pretty good but authentication/login was giving me some problem
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Amber
Site Experience FeedbackNov 5, 2026
Nice to find everything in stock
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
cat
Site Experience FeedbackNov 5, 2026
Extremely easy and convenient to order to my residence through the page. I love using the filter side bar to help me narrow down the options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
k
Site Experience FeedbackNov 5, 2026
The Journeys website is easy to look through and I found exactly what I was looking for today.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cesar
Site Experience FeedbackNov 5, 2026
My overall shopping experience was amazing I found what I was looking for and I will be receiving it before my expected date.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackNov 5, 2026
Very good quick and easy !
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackNov 5, 2026
i love the journey’s website is simple to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ela94
Site Experience FeedbackNov 5, 2026
Easy to find items and easy to check out
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
okok
Site Experience FeedbackNov 5, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Smis
Site Experience FeedbackNov 5, 2026
It was good.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
No recommendations at this time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ivy
Site Experience FeedbackNov 5, 2026
I love the experience online shopping on journeys very satisfying and fast .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cori
Site Experience FeedbackNov 5, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackNov 5, 2026
good experience, I was able to use a coupon tgat was avoit to expire and bought the shoes I been wanting to get.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yay
Site Experience FeedbackNov 5, 2026
I love journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Too short
Site Experience FeedbackNov 5, 2026
Great experience purchasing today
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Kay
Site Experience FeedbackNov 5, 2026
Nice store
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackNov 5, 2026
Por el momento todo e recibido muy bien
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Everything was good checking out. Waiting to see the actual product within reasonable timing.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cute
Site Experience FeedbackNov 5, 2026
Nice, a bit pricey and coupon code could not work
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Ashley
Site Experience FeedbackNov 5, 2026
Easy Checkout. That’s all I care about
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Blah
Site Experience FeedbackNov 5, 2026
It was quick smooth and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Skimmssss
Site Experience FeedbackNov 5, 2026
Pretty good. The item I wanted was in stock. So it was a pretty seamless interaction
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Emily
Site Experience FeedbackNov 5, 2026
very easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Twinnny
Site Experience FeedbackNov 5, 2026
Very easy to find what I was looking for
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tony
Site Experience FeedbackNov 5, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
abby
Site Experience FeedbackNov 5, 2026
Overall, my experience with the website today was good. It was easy to navigate, and I was able to find the information I needed without too much difficulty. I liked how everything was organized and how quickly the pages loaded. However, some parts could be improved to make the website easier to understand and use. Overall, I had a positive experience, but I think there is still room for improvement.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Yuri
Site Experience FeedbackNov 5, 2026
It was easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heyniki
Site Experience FeedbackNov 5, 2026
it was good
- Overall Rating: N/A
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Website easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sonney
Site Experience FeedbackNov 5, 2026
It was an overall good experience. Could have less scrolling to get to the end of the payment section.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Super easy to find my item and checkout with a great deal!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vic
Site Experience FeedbackNov 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackNov 5, 2026
Great. Will use again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gist
Site Experience FeedbackNov 5, 2026
good. aprwciate all the e- payments.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Juarezzz
Site Experience FeedbackNov 5, 2026
Very easy to order
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Mo
Site Experience FeedbackNov 5, 2026
Love my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess
Site Experience FeedbackNov 5, 2026
Website and product information was easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Good
Site Experience FeedbackNov 5, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Veronica
Site Experience FeedbackNov 5, 2026
Easy to use and lots of great deals and promo codes to use
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10