Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,419 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 87% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,361
Cc
Site Experience FeedbackOct 11, 2026
smooth ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
yaya
Site Experience FeedbackOct 11, 2026
It was great easy to find what I needed!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Agp
Site Experience FeedbackOct 11, 2026
It was easy to buy and find items and I could use applepay option to pay it was easier than putting al my card info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
JB
Site Experience FeedbackOct 11, 2026
Wasn’t a terrible experience
- Overall Rating: 5
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
Dean
Site Experience FeedbackOct 11, 2026
It was an easy checkout. Loved the fast verification that a local store has it.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Angie
Site Experience FeedbackOct 11, 2026
Overall the website was great it ran fast and it made my experience pretty enjoyable. I liked how the offer came up and I was able to get my 10 dollars of my 75 dollar backpack. I would just like for their to be images in the reviews and also I would like the checkout not to be as scary because when I click finish payment their is a loading page and it creates suspense which gave me anxiety about my purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maeling305
Site Experience FeedbackOct 11, 2026
Fast quick and easy, the taxes plus shipping did throw me off wasn’t expecting it to be that much nonetheless I am satisfied.
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Rey
Site Experience FeedbackOct 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Aidan
Site Experience FeedbackOct 11, 2026
It was very easy. I just put in my information and then it said order complete. It didn’t have any bugs which was nice.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lon
Site Experience FeedbackOct 11, 2026
Shopping at journeys online was very easy to navigate and satisfactory irderung
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee
Site Experience FeedbackOct 11, 2026
Everything was great! No complaints
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mai
Site Experience FeedbackOct 11, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MommaBear3
Site Experience FeedbackOct 11, 2026
love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alliya
Site Experience FeedbackOct 11, 2026
I had a great experience, and it was easy for me to search for the shoes I wanted. You guys always have good deals too!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackOct 11, 2026
Easy to use website. Company sucks in terms of how they treat employees though, so I keep my shopping here to a minimum.
- Overall Rating: 10
- Would Shop Here Again: 1
- Likelihood To Recommend: 1
Kort
Site Experience FeedbackOct 11, 2026
I was okay.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Nikki
Site Experience FeedbackOct 11, 2026
Interaction was very user
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Von
Site Experience FeedbackOct 11, 2026
Wonderful Experience. Couldn't be happier
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Moss
Site Experience FeedbackOct 11, 2026
Good experience
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ty
Site Experience FeedbackOct 11, 2026
it was chill
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ian
Site Experience FeedbackOct 11, 2026
Quick and easy. Simple way to shop online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Mels
Site Experience FeedbackOct 11, 2026
Everything was super easy and simple to find and purchase i'll definitely be coming back for more future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Naye
Site Experience FeedbackOct 11, 2026
It went really nice and smooth, everything was easy to find. I really appreciated the $5 off I got to use on my purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KevCMan
Site Experience FeedbackOct 11, 2026
Good interaction, easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mila
Site Experience FeedbackOct 11, 2026
Went online looking for a cheap pair of shoes for my toddler and found them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tomtom
Site Experience FeedbackOct 11, 2026
brianrawlings173@gmail.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
dw
Site Experience FeedbackOct 11, 2026
This is a gift I am purchasing for a family member. They gave me the description and I was able to look up the product without any problems and order it on line.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 11, 2026
It was a good experience 10/10
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cristal
Site Experience FeedbackOct 11, 2026
Muy buena
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
PC
Site Experience FeedbackOct 11, 2026
Very well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jay
Site Experience FeedbackOct 11, 2026
The website was very easy to navigate and place my order! I’m having my order ship to my home which is very convenient, and I’m very excited to receive my new shoes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
steve
Site Experience FeedbackOct 11, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Casey
Site Experience FeedbackOct 11, 2026
Shopping was very quick and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jenn
Site Experience FeedbackOct 11, 2026
quick and easy, easy to navigae and the check out was quickly done
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
KKjones
Site Experience FeedbackOct 11, 2026
Easy to navigate and purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
BB
Site Experience FeedbackOct 11, 2026
typed in googled what i was looking for. took me straight to website. very easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Emmie
Site Experience FeedbackOct 11, 2026
Everything was straightforward and to the point and it made my shopping experience really easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heidiboo
Site Experience FeedbackOct 11, 2026
Should be made more clear on how to apply $10 off purchase for signing up for rewards. Overall website felt clunky.
- Overall Rating: 4
- Would Shop Here Again: 6
- Likelihood To Recommend: 5
bri
Site Experience FeedbackOct 11, 2026
The website was easy going and pretty straight foward
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 11, 2026
Great! Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bdp357
Site Experience FeedbackOct 11, 2026
Best ever
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
ari
Site Experience FeedbackOct 11, 2026
very good service
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Biaco
Site Experience FeedbackOct 11, 2026
Overall wa smooth and easy transaction. Easy searching tool and found what I needed fast.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Liv
Site Experience FeedbackOct 11, 2026
It was so easy and I love that you offered free shipping!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Isabela
Site Experience FeedbackOct 11, 2026
At first I couldn’t find the shoe I wanted but that was my fault because I didn’t know what brand the shoe was but once I figured it out I found the exact shoe I wanted.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vivi
Site Experience FeedbackOct 11, 2026
It was easy to make my purchase and they have good offers.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
J.C
Site Experience FeedbackOct 11, 2026
Fast and easy transaction.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackOct 11, 2026
overall great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackOct 11, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zy
Site Experience FeedbackOct 11, 2026
My experience was good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10