Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,450 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 88% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 181,124
Niyah
Site Experience FeedbackOct 13, 2026
I like it was fast paced easy to manage
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Shay
Site Experience FeedbackOct 13, 2026
loved my exprience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Meg
Site Experience FeedbackOct 13, 2026
Great experience, no issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lomeli
Site Experience FeedbackOct 13, 2026
first time ordering for a gift, everything was great, good deals i got $10 off for my first order. definetely reccomend ! will be shopping for myself very soon
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
I got charged multiple times and had to wait for my refund
- Overall Rating: 6
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
Moneeknaomi
Site Experience FeedbackOct 13, 2026
I wish that I didn’t have to wait five days for my order to journeys because I can get my items sooner like these timberlands are very common. I’m sure they’re in the store but it says it has to be shipped which is a bummer so I’ll just have them shipped to my house because it’s the same amount of time other than that I do enjoy shopping and journeys
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rose
Site Experience FeedbackOct 13, 2026
Great experience
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
JJ
Site Experience FeedbackOct 13, 2026
great ease of use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Foo
Site Experience FeedbackOct 13, 2026
I appreciate being able to find sneakers for my kids at a reasonable price. Most websites make it so that when you spend a certain amount the shipping is free so it was a bit of a bummer to still have to pay for shipping after spending over 130$ but I’m still happy to have the sneakers for my daughter which will be passed down to my youngest when she outgrows them.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
No bad experience it was easy to order online everything went smooth
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
Collins
Site Experience FeedbackOct 13, 2026
Was easily accessible
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizzie
Site Experience FeedbackOct 13, 2026
Very good and fast service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pookie
Site Experience FeedbackOct 13, 2026
Amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Great
Site Experience FeedbackOct 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
nobita
Site Experience FeedbackOct 13, 2026
good overall experience and especially the delivery and pickup options make it very convenient.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackOct 13, 2026
I went on the website. Searched women’s shoes, and saw the pair I wanted. It was easy to add the cart and check out. I’m excited
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bella
Site Experience FeedbackOct 13, 2026
They always have such good exclusive shoes
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rene Ortiz
Site Experience FeedbackOct 13, 2026
It was really easy to order online, and in store employees are always asking if you need help. Overall great experience when shopping with Journeys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nay
Site Experience FeedbackOct 13, 2026
Very fast and easy to checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ejj
Site Experience FeedbackOct 13, 2026
I love journeys I always find shoes for my girls and never have issues with them
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ray
Site Experience FeedbackOct 13, 2026
Good easy to navigate and apply student disocunt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jasmine
Site Experience FeedbackOct 13, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pixie
Site Experience FeedbackOct 13, 2026
Easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
myab
Site Experience FeedbackOct 13, 2026
it was ok a bit long
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
Website was great very easy to use. Do recommend others.
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
cdawg
Site Experience FeedbackOct 13, 2026
p good site is simple and not filled to the brim with extra tid bits
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bb ceja
Site Experience FeedbackOct 13, 2026
Best pricing come here first always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
Smooth and easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
N/a
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 13, 2026
Ther was a $10 off after $75 spend if your a memeber but I wasn’t given the option at check out. I was disappointed
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
nifos
Site Experience FeedbackOct 13, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 13, 2026
Shipping should be free when you spend $100 plus
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
JMore
Site Experience FeedbackOct 13, 2026
Love the selection of Sambas. So many great colors.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mari
Site Experience FeedbackOct 13, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Monae J
Site Experience FeedbackOct 13, 2026
It was easy to navigate. Granted I knew what I was looking for. But this was a great price, and it even had 10% off. Wow! I haven’t shopped here in years, I forgot how great & easy it is to shop. I’ll be purchasing more next week
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
ZZ
Site Experience FeedbackOct 13, 2026
Everything was great!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
BoyMom11
Site Experience FeedbackOct 13, 2026
emilychasse11@yahoo.com
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cris
Site Experience FeedbackOct 13, 2026
Easy to find good deals
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Ace
Site Experience FeedbackOct 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
joe
Site Experience FeedbackOct 13, 2026
good
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rose
Site Experience FeedbackOct 13, 2026
Great experience! Easy to find what I was looking for and it was on sale as well. I will be purchasing from this website again.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dylan-Mae
Site Experience FeedbackOct 13, 2026
Ordered the wrong size from another website. Was able to order from journeys and pick up the next day. Just in time for my vacation to Chamonix, France!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nunu
Site Experience FeedbackOct 13, 2026
It was very easy to navigate. My purchase was quick and smooth.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jess D
Site Experience FeedbackOct 13, 2026
Great time and easy to find what I wanted
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
The boss
Site Experience FeedbackOct 13, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Shegotthesnacks
Site Experience FeedbackOct 13, 2026
Easy to navigate the site. Information was still saved and I checked out in no time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Itzelahol’
Site Experience FeedbackOct 13, 2026
Es muy confiable hacer tus compras tanto en la tienda como en línea lo recomiendo 100%
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Yasmine
Site Experience FeedbackOct 13, 2026
really good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Renee Reed
Site Experience FeedbackOct 13, 2026
I’ve ordered shoes from here before and the people in the store are awesome and I like that there’s shoes designed different from the vans store
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9