Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,474 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 5% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,979
Zo
Site Experience FeedbackOct 15, 2026
zoiecampbell62@gmail.com
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Skillz
Site Experience FeedbackOct 15, 2026
I liked the online expereince and the ease of placing my order. Everything worked as it should and I am excited to pick up my order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jeo
Site Experience FeedbackOct 15, 2026
It was great
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackOct 15, 2026
shoes are so pricey
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
SNOW
Site Experience FeedbackOct 15, 2026
GOOD EXPERIENCE
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Fairy
Site Experience FeedbackOct 15, 2026
website is easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dezzy
Site Experience FeedbackOct 15, 2026
Great service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cee
Site Experience FeedbackOct 15, 2026
It was pretty easy to navigate n find wat I was looking for and check out is a breeze
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Bird
Site Experience FeedbackOct 15, 2026
It’s easy and efficient
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Reba
Site Experience FeedbackOct 15, 2026
Wonderful experience online and inside store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 15, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiana
Site Experience FeedbackOct 15, 2026
I have a great experience shopping online
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
safiyah
Site Experience FeedbackOct 15, 2026
Journey website is very easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
aabia
Site Experience FeedbackOct 15, 2026
Was very easy to navigate, discount was asked and I earned points!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rubi0409
Site Experience FeedbackOct 15, 2026
good just had issues when checking out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lav
Site Experience FeedbackOct 15, 2026
I'm excited about my order and I've just always loved Journeys!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Maggie
Site Experience FeedbackOct 15, 2026
it was okay. decent selection but i will be back!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Marty
Site Experience FeedbackOct 15, 2026
Really easy to navigate, I can’t see anybody having issues with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Xoxo
Site Experience FeedbackOct 15, 2026
Grwat interactionn
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Goober
Site Experience FeedbackOct 15, 2026
It was just fine
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Windy City 83
Site Experience FeedbackOct 15, 2026
It was easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Albaker
Site Experience FeedbackOct 15, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 15, 2026
Helpful staff
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bineaux
Site Experience FeedbackOct 15, 2026
Always great products from journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
MJ
Site Experience FeedbackOct 15, 2026
Overall had fast check out process, I liked that I signed up for the membership and it automatically linked my coupon code. It saved me time having to go check my email.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Queenj
Site Experience FeedbackOct 15, 2026
I had a good experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
protakol
Site Experience FeedbackOct 15, 2026
none at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RobbleRobble
Site Experience FeedbackOct 15, 2026
The website was very easy to use, my sons mother shared a link and I purchased the shoes my son picked out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
.
Site Experience FeedbackOct 15, 2026
.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
G
Site Experience FeedbackOct 15, 2026
Goof
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Gerbert
Site Experience FeedbackOct 15, 2026
I have had a great experience purchasing from Journeys.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tee
Site Experience FeedbackOct 15, 2026
No issues with website. I found the item I was looking for. It was not at my preferred location but I found a suitable option.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Birdie
Site Experience FeedbackOct 15, 2026
Good, easy to navigate
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 15, 2026
Very usually friendly,
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Min
Site Experience FeedbackOct 15, 2026
Great easy website to use!!
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 15, 2026
I like the convenience of shopping from home
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Capuccino
Site Experience FeedbackOct 15, 2026
Very easy and fast for check everything
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 15, 2026
My experience was hoid
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elliev
Site Experience FeedbackOct 15, 2026
Easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chocobella
Site Experience FeedbackOct 15, 2026
Easy to navigate very clear fast check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cly
Site Experience FeedbackOct 15, 2026
Good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Jen
Site Experience FeedbackOct 15, 2026
Huge selection, easy to navigate!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackOct 15, 2026
This survey is too long.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
nalicia
Site Experience FeedbackOct 15, 2026
It was a good experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
kiki
Site Experience FeedbackOct 15, 2026
good expirence love this site thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Zoe
Site Experience FeedbackOct 15, 2026
The website was super easy to use! From searching for my items and using the filters, to a smooth checkout process, this website makes ordering shoes a breeze.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mary
Site Experience FeedbackOct 15, 2026
Good: It took less than 5 minutes to checkout and shipping takes 3-5 days.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
aliya
Site Experience FeedbackOct 15, 2026
A super simple, and smooth process, exactly what I want when shopping!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
SammyJay
Site Experience FeedbackOct 15, 2026
Great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luz
Site Experience FeedbackOct 15, 2026
Easy to place an order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10