Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,470 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 89% |
 Neutral | 7% | 6% |
 Negative | 6% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 180,866
Jasani
Site Experience FeedbackOct 16, 2026
Baddies have to look cunt
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Nick
Site Experience FeedbackOct 16, 2026
i thought the layout was simple and effective and the photos of the products were high quality. it was enjoyable to shop on. Checking out was simple and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Odwa
Site Experience FeedbackOct 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Tj
Site Experience FeedbackOct 16, 2026
Quick and easy with a discount
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Anna
Site Experience FeedbackOct 16, 2026
My overall experience was pretty good! i was worried because taxes and ahipling where expensive but I was able to get a discount to cover it!
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 6
Deechie
Site Experience FeedbackOct 16, 2026
Perfect no problems
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Z
Site Experience FeedbackOct 16, 2026
NA
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KingAries323
Site Experience FeedbackOct 16, 2026
I like journeys. I purchase from here a few time a year with issue.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackOct 16, 2026
very great online app
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Syd
Site Experience FeedbackOct 16, 2026
Everything was easy and amazing as usual. I love shopping with journeys!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Raya
Site Experience FeedbackOct 16, 2026
Easy to look through. Great discounts!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
Noice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Chata
Site Experience FeedbackOct 16, 2026
I can always depend on journeys for all of my trendy sneaker needs, especially when it comes to the journeys exclusive styles.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Dee
Site Experience FeedbackOct 16, 2026
Easy to use and to complete the order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackOct 16, 2026
Yes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ree
Site Experience FeedbackOct 16, 2026
I love the variety of sale items
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
TrinitygardenPancho
Site Experience FeedbackOct 16, 2026
Everything went smooth. You have to be a retard sumabitch to not understand yall layout of the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
It was easy enough.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Heather Lee
Site Experience FeedbackOct 16, 2026
I love the selection and how easy it is to filter for different brands of shoes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sof
Site Experience FeedbackOct 16, 2026
It was easy to navigate, and the pictures for each product were a good variety
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KB
Site Experience FeedbackOct 16, 2026
N/A
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Shi
Site Experience FeedbackOct 16, 2026
Thank you
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cryjoy85
Site Experience FeedbackOct 16, 2026
😁
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Glad529
Site Experience FeedbackOct 16, 2026
Was looking for a gift and got it coupon completely satisfied with my experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
B
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Will
Site Experience FeedbackOct 16, 2026
very easy online process, good pricing, and good selection in Vans but could have more style options (did not see skate authentic or Cab in men's option online).
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Caila
Site Experience FeedbackOct 16, 2026
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
GREAT EXPERIENCE 👍
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
it was super easy if im being honest
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Janz
Site Experience FeedbackOct 16, 2026
No issues thank you !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
T.Sumz
Site Experience FeedbackOct 16, 2026
I like the site it’s easy to use my local store had them in stock and I’m picking them up tomorrow super easy!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
cc
Site Experience FeedbackOct 16, 2026
I liked how easy it was for me to log in and add my rewards from my account.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KashKow22
Site Experience FeedbackOct 16, 2026
Overall, I have nothing negative to say about my purchase today. Site was easy to maneuver on & product information was very thorough. I will shop again for future purchases.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
BMarsh
Site Experience FeedbackOct 16, 2026
It was very easy to pay and choose store
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jaz
Site Experience FeedbackOct 16, 2026
i liked it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Richard
Site Experience FeedbackOct 16, 2026
Very good products ,good quality and the price is reasonable l like to buy in journeys
- Overall Rating: N/A
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Ali
Site Experience FeedbackOct 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kmkriverside
Site Experience FeedbackOct 16, 2026
Everything worked great and items where easy to find.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
RaLuevano21
Site Experience FeedbackOct 16, 2026
It was very nice I’m glad you guys had what I needed so I’m happy and it was easy to do for me aswell, very easy layout!!
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Serena
Site Experience FeedbackOct 16, 2026
Always the best service with all the latest trends!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bryanah
Site Experience FeedbackOct 16, 2026
great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Hp
Site Experience FeedbackOct 16, 2026
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Stellie
Site Experience FeedbackOct 16, 2026
I think the overall Joruneys experience is. 10/10
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackOct 16, 2026
Great
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 16, 2026
Simple and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kat
Site Experience FeedbackOct 16, 2026
very easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
AVA
Site Experience FeedbackOct 16, 2026
Best deal online for the shoes I wanted! Shipping was free! Fast and easy hassle free ordering!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Missi
Site Experience FeedbackOct 16, 2026
It was very good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jaz
Site Experience FeedbackOct 16, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Britt
Site Experience FeedbackOct 16, 2026
The website is clear and and it's easy to find items that a customer is looking for
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10