Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,320 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.3out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 87% | 86% |
 Neutral | 7% | 7% |
 Negative | 6% | 7% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.3 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.6 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 88% |
Neutral | 9% | 9% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,095
EaFastLane
Site Experience FeedbackOct 1, 2026
More affordable deals.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
Online Shopper
Site Experience FeedbackOct 1, 2026
I think the overall process wasn’t bad
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KNM25
Site Experience FeedbackOct 1, 2026
It was an easy shopping experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Elvira
Site Experience FeedbackOct 1, 2026
Very good service all the time. Always on time delivery and never had issues. Every product is in stock all the time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ginger
Site Experience FeedbackOct 1, 2026
The website is easy to navigate. Overall great experience !
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
It was easy and quick
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
kailea
Site Experience FeedbackOct 1, 2026
i am certainly ecstatic with my purchase today, i was able to find items that were hard to locate in other stores. there were a lot of options to choose from. overall very glad i picked journeys for my purchase today.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Cr7
Site Experience FeedbackOct 1, 2026
Everything seems fine to me and I hope everything goes well with the delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Aj
Site Experience FeedbackOct 1, 2026
Great experience everytime
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cilly
Site Experience FeedbackOct 1, 2026
It’s cool
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tamarah
Site Experience FeedbackOct 1, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kslay
Site Experience FeedbackOct 1, 2026
It was perfect
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Samantha J.
Site Experience FeedbackOct 1, 2026
Great products available.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Nana
Site Experience FeedbackOct 1, 2026
I love the store as a whole . I’ve been a journeys girl since a little girl REALLY funny FACT.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cc
Site Experience FeedbackOct 1, 2026
Great pricing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lesly
Site Experience FeedbackOct 1, 2026
I love my experience anda that all shoes are in stock
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lola
Site Experience FeedbackOct 1, 2026
N/A
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
Wonderful
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Leolady
Site Experience FeedbackOct 1, 2026
Everything went all, very user friendly and like that it saved the items in my cart for a few days
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackOct 1, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
ya
Site Experience FeedbackOct 1, 2026
dont really have any comments
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Lali
Site Experience FeedbackOct 1, 2026
i did enjoy my experience with the website, but i did dislike that i was not able to see the final total before check out.
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
TheGuy17
Site Experience FeedbackOct 1, 2026
Everything was great, easy find, easy checkout!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sissy
Site Experience FeedbackOct 1, 2026
It was very easy to navigate through
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
Rob
Site Experience FeedbackOct 1, 2026
Very good no issues!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Ash
Site Experience FeedbackOct 1, 2026
I enjoyed it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rosie
Site Experience FeedbackOct 1, 2026
Fast and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
CeCe
Site Experience FeedbackOct 1, 2026
I used because item not available in store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackOct 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
JC
Site Experience FeedbackOct 1, 2026
The website is easy to navigate and sort through different options. Checkout was easy.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Na
Site Experience FeedbackOct 1, 2026
Everything was easy and understandable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Destiny
Site Experience FeedbackOct 1, 2026
I am happy about my purchase this coming with journeys it was easy and fast purchasing that check out, and I am satisfied with my prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tally
Site Experience FeedbackOct 1, 2026
Great website and has big sollection of shoes clothes backpacks just was kind of upset with how once I got to checking out I had to pay 12 extra dollars because of tax and ground. I would of liked it better if I saw that before checking out and maybe not as expensive
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
Jade
Site Experience FeedbackOct 1, 2026
It was pretty good, I needed to purchase some shoes for a concert last minute and I was able to do that. I really hope that they arrive on time.
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Online Shopper
Site Experience FeedbackOct 1, 2026
Didn’t really want to complete survey
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
N/A
Site Experience FeedbackOct 1, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ellie
Site Experience FeedbackOct 1, 2026
It was the easiest purchase I have done online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackOct 1, 2026
Easy and good to go
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mariz
Site Experience FeedbackOct 1, 2026
Very easy experience & fast experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Na
Site Experience FeedbackOct 1, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tati
Site Experience FeedbackOct 1, 2026
Good. Easy to navigate, organized, and in-stock :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Rudolph
Site Experience FeedbackOct 1, 2026
Super easy to find what I need ! Good products !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Diana20
Site Experience FeedbackOct 1, 2026
I was able to find exactly what I needed. The checkout process was very easy as well.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ana
Site Experience FeedbackOct 1, 2026
Using the website went smoothly and it was easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Piggy
Site Experience FeedbackOct 1, 2026
I love how we can accumulate points and use them on future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kristian
Site Experience FeedbackOct 1, 2026
First time using so it took a few times to get what I was looking for but very user friendly.
- Overall Rating: 8
- Would Shop Here Again: 6
- Likelihood To Recommend: 8
Online Shopper
Site Experience FeedbackOct 1, 2026
No bad experience. Great actually
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Edith
Site Experience FeedbackOct 1, 2026
I loved shopping here. Its easy to find stuff!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10