Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,026 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 86% |
 Neutral | 7% | 8% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 87% |
Neutral | 9% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,976
Coop
Site Experience FeedbackSep 4, 2026
I love this store. Amazing customer service.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kush God
Site Experience FeedbackSep 4, 2026
Honestly everything was ok i had no problems at all
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bondogos
Site Experience FeedbackSep 4, 2026
The website is super intuitive and easy to navigate. Check out was easy and straightforward.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Na
Site Experience FeedbackSep 4, 2026
I wanted to purchase some sale items but it would not allow delivery only pick up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bree N.
Site Experience FeedbackSep 4, 2026
It's always so easy shopping with journeys. I have been going there since I was in middle school (the 2000's). I take my kids there for shoes all the time. I will stay a customer for years to come.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Noe
Site Experience FeedbackSep 4, 2026
I was looking for a pair of crocs-sandals for a friend and I am happy because I got the sandals she wanted to for her birthday at this store.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
birks
Site Experience FeedbackSep 4, 2026
overall everything was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Online Shopper
Site Experience FeedbackSep 4, 2026
Well it was good the only thing I didn’t like was the fact that it doesn’t tell me the full price until the very very end like when I add my card info
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cupcake
Site Experience FeedbackSep 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
It was a little difficult to complete my purchase at first. I was able to complete it, so I’m satisfied.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Liyah
Site Experience FeedbackSep 4, 2026
I'm glad I was able to get these shoes because they didn't have any at the stores I go to.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Blue
Site Experience FeedbackSep 4, 2026
Online shopping experience was fast and easy!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
carly
Site Experience FeedbackSep 4, 2026
it confused me that it was just as expensive to pick my order up from a selected location
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Firstshirt44
Site Experience FeedbackSep 4, 2026
My experience shopping from Journey's was simple and to the point. Navigation was easy and detailed.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
loca
Site Experience FeedbackSep 4, 2026
I had a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Merce
Site Experience FeedbackSep 4, 2026
Very good
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Betsy
Site Experience FeedbackSep 4, 2026
It’s super easy to find what im looking for on Journeys. There’s a wide selection of shoes to choose from and I always find what I’m looking for :) More often than not the shoes I want are always in stock!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackSep 4, 2026
Shoes details was very well specified, selecting my shoe size and placing my order was so easy and efficient. Will be ordering my families shoes from Journey’s from now on 💕
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Any
Site Experience FeedbackSep 4, 2026
Excelente
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tay
Site Experience FeedbackSep 4, 2026
Not confusing
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Nini
Site Experience FeedbackSep 4, 2026
I had a great experience hope to shop again
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
K
Site Experience FeedbackSep 4, 2026
I found the shoes I needed to complete an outfit for pictures.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
Jordy
Site Experience FeedbackSep 4, 2026
Muy bueno muy comprensible, me encanta
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 4, 2026
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Bri
Site Experience FeedbackSep 4, 2026
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ke
Site Experience FeedbackSep 4, 2026
Good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
Mike
Site Experience FeedbackSep 4, 2026
Awesome
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Calista
Site Experience FeedbackSep 4, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lala
Site Experience FeedbackSep 4, 2026
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
mchammer
Site Experience FeedbackSep 4, 2026
very easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Den
Site Experience FeedbackSep 4, 2026
I had a good experience with journeys it was very easy to find what I was looking for and my size
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Jazzy
Site Experience FeedbackSep 4, 2026
it was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Alo
Site Experience FeedbackSep 4, 2026
It was such an easy process highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Sab
Site Experience FeedbackSep 4, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Cazares
Site Experience FeedbackSep 4, 2026
Easy to purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Amberly
Site Experience FeedbackSep 4, 2026
Amazing!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
love
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Steph
Site Experience FeedbackSep 4, 2026
Always a great experience and they always have what I am looking for or want in stock.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Deh143
Site Experience FeedbackSep 4, 2026
It was frustrating that a lot of stuff was pick up only
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
Tzadaqyah
Site Experience FeedbackSep 4, 2026
It was a great experience had only one problem wanted a part of sneakers but they couldn’t be delivered and they were over 100 miles away
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 4, 2026
Had a great online experience swift and easy layout and easy to understand check out process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Mone
Site Experience FeedbackSep 4, 2026
It was fine.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
gary
Site Experience FeedbackSep 4, 2026
Great experience no glitches or flaws
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Marie
Site Experience FeedbackSep 4, 2026
It was easy to use and easily found what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Dez
Site Experience FeedbackSep 4, 2026
Easy interaction
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kirby
Site Experience FeedbackSep 4, 2026
Good shoes
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jizzyjay
Site Experience FeedbackSep 4, 2026
Easy less than 5 minutes from seeing the shoe on google I was able to make the purchase on Journeys
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
Nickname
Site Experience FeedbackSep 4, 2026
Smooth transition and fair price
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
KB
Site Experience FeedbackSep 4, 2026
Great selection. Easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10