Journeys Customer Reviews
Journeys holds a 9.4/10 overall rating and 9,022 verified post-delivery reviews on Bizrate.
Journeys Rating
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
2025 Winner Platinum Circle of Excellence
9 years
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Learn more about reviewsOverall Satisfaction:
9.4out of 10
Would Shop Here Again:
9.4out of 10
Likelihood To Recommend:
9.4out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
 Positive | 88% | 86% |
 Neutral | 7% | 7% |
 Negative | 5% | 6% |
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.5 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.5 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.4 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.4 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.4 out of 10
Returns Process
Satisfaction with the returns process
8.7 out of 10
Overall Satisfaction:
9.5out of 10
Would Shop Here Again:
9.5out of 10
Likelihood To Recommend:
9.5out of 10
| Overall Rating | Past 3 Months | Past Month |
|---|---|---|
Positive | 88% | 87% |
Neutral | 9% | 10% |
Negative | 3% | 3% |
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.5 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.2 out of 10
Shipping Charges
Satisfaction with shipping charges
8.9 out of 10
Variety of Shipping Options
Desired shipping options were available
9.3 out of 10
Recent Reviews for Journeys
Showing 1 - 50 of 182,970
Crystal
Site Experience FeedbackSep 3, 2026
It was a great experience super easy and great prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
It was fine and easy
- Overall Rating: 10
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
nae nae
Site Experience FeedbackSep 3, 2026
Super easy to use!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Gerardo
Site Experience FeedbackSep 3, 2026
Easy website and fast to pay option
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Jtils
Site Experience FeedbackSep 3, 2026
Clear shipping info made for easy decisions. I dont get usps to my house.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Luchadora69
Site Experience FeedbackSep 3, 2026
Great experience. Super easy to look for what i wanted. So excited to get my mans shoes in, he’s gonna be so happy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
TMS26
Site Experience FeedbackSep 3, 2026
overall easy process used a birthday discount
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Maryna
Site Experience FeedbackSep 3, 2026
There is always a wide variety of shoes that make it difficult to choose just one pair, luckily the prices are low enough to be able to buy more than just the one pair of shoes.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
Itzel
Site Experience FeedbackSep 3, 2026
I love shopping online it’s very easy
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Celilove
Site Experience FeedbackSep 3, 2026
Love journeys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Pablo
Site Experience FeedbackSep 3, 2026
Fast and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
rika
Site Experience FeedbackSep 3, 2026
It was an easy and fast experience.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Vickie
Site Experience FeedbackSep 3, 2026
It was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jazluv
Site Experience FeedbackSep 3, 2026
Journeys is really easy to use which i appreciate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Al
Site Experience FeedbackSep 3, 2026
Easy to use
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Itachi
Site Experience FeedbackSep 3, 2026
The site was very easy to access and fast to checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Tiff
Site Experience FeedbackSep 3, 2026
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Angie
Site Experience FeedbackSep 3, 2026
Website went very smoothly! Happy!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
Sam
Site Experience FeedbackSep 3, 2026
Na
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Online Shopper
Site Experience FeedbackSep 3, 2026
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Third
Site Experience FeedbackSep 3, 2026
Good experience overall and product readily available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
It wouldn’t allow me to use Apple Pay
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Aimeekins
Site Experience FeedbackSep 3, 2026
Great, shoes are very cute!
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
Jomo
Site Experience FeedbackSep 3, 2026
Very easy to navigate! Was happy to get a discount for opting in to text messages.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
KeanBean
Site Experience FeedbackSep 3, 2026
Great experience for first time I’m pick them up after I get off work tomorrow for my uncles funeral Saturday I might also get some white Air Force ones
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Happy customer
Site Experience FeedbackSep 3, 2026
Overall my experience with the website was good. The website was easy to navigate and I was able to find what I was looking for. The presses was also easy but overall my experience was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Lah
Site Experience FeedbackSep 3, 2026
Great sales just couldn’t find his size 2y
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
reneeree
Site Experience FeedbackSep 3, 2026
Great
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Rissa
Site Experience FeedbackSep 3, 2026
Most of the sale items were not available to me (in my area) & could not be purchased online (pick up only). You lost a lot of money by that.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
Joe
Site Experience FeedbackSep 3, 2026
I loved the overall interaction, easy to work with.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
Alex
Site Experience FeedbackSep 3, 2026
Easy to navigate !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Val817
Site Experience FeedbackSep 3, 2026
Very easy to navigate
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
jellybeans
Site Experience FeedbackSep 3, 2026
loved it easy to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
KNK
Site Experience FeedbackSep 3, 2026
No complaints! Just a suggestion to offer new customers so sign up 10% Off or free shipping no matter what
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jones
Site Experience FeedbackSep 3, 2026
Overall experience is great as long as I win something if not, you’re wasting my time
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
Tiffany
Site Experience FeedbackSep 3, 2026
It was a good experience and was able to fine what I was looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Ash
Site Experience FeedbackSep 3, 2026
Easy to use, found what I needed within minutes
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Stu
Site Experience FeedbackSep 3, 2026
It was really great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Matt
Site Experience FeedbackSep 3, 2026
Was very quick and easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
Lei
Site Experience FeedbackSep 3, 2026
it was ok
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
Abs
Site Experience FeedbackSep 3, 2026
Happy with my purchase and price.
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 7
Queen
Site Experience FeedbackSep 3, 2026
Website was easy and accessible checked and got my items quickly now waiting for my package will be shopping again 🥰
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Kiya
Site Experience FeedbackSep 3, 2026
Service was great an easy to use.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
Zool
Site Experience FeedbackSep 3, 2026
It was overall good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Arr
Site Experience FeedbackSep 3, 2026
Fabulous experience online.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Lizzy221
Site Experience FeedbackSep 3, 2026
Great experience shopping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Philly2fast
Site Experience FeedbackSep 3, 2026
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Jgo21
Site Experience FeedbackSep 3, 2026
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
Online Shopper
Site Experience FeedbackSep 3, 2026
Good easy purchase
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10